Windows 10: BSOD - when idle for more than 20 mins (WHEA_UNCORRECTABLE_ERROR)

Hello guys,

This is my first thread here, cause I'm facing a problem for a long time and now I find it unbearable.
I tried all the things I knew about computers. Maybe here you will help me to find a solution or at least an opinion.

My HP 450 G5 laptop is having BSOD every time I leave it untouched for ~20mins. My display turns off after 15 mins, stays black for 5 mins then Blue screen appears. WHEA_UNCORRECTABLE_ERROR, no error code, 0% progress and frozen. I let it in BSOD even 30 mins but still no progress. I have to force Power button to shut down then restart.

When I work on it, BSOD never happens. What to do? What to try?

I attached log-collector archive and a screenshot with my Blue screen.

Thanks a lot,
Eddi


HP450-(2019-01-31_22-55-00).zip



:)

 

Total system freeze/lock-up consistantly after 5 min idle


Am normally NOT using Powershell (either cmd or run) and have Classic Shell Win7 anyway, but trying these, all listed with diff names in start










and ....?

 

Random but frequent BSOD - whea_uncorrectable_error

I’m getting a lots of BSOD with whea_uncorrectable_error and I have tried lots of thing/suggestions from googleing…. Before this happened it all worked perfectly fine for a month and all of the sudden
it began. It have never been overclocked only RAM have been set for XMP standard.

So here is my information and the behavior of my system

Setup:

• ASUS Maximus VIII Ranger Z170 (1+ month old)
• Intel i7-6700K (Stock speed) (1+ month old)
• Noctua NH-D15 (1+ month old)
• Corsair Vengeance LPX DDR4 2666MHz 2 x 8GB (1+ month old)
• Samsung 850 pro 128 GB (2 years old)
• Cooler Master Silent Pro 1000W (3 years old)

What I have tried hardware wise:

• Removed all unnecessary connections such as extra front USB and AUDIO connection
• Removed all other drives than the OS drive
• Switched RAM sockets placing and tried only one at a time (with each one)
• Moved jumper back and forth
• Reset BIOS settings
• Installed OS on different drive
• Changed to use different keyboard/mouse
• Firmware updated both SSD and BIOS
• Unplugged internet cable
• XMP left on and off

What I have tried OS wise:

• Windows 10 version 1607 anniversary update (newest and fully updated windows 10)
• Windows 10 version 1607 anniversary update (without updating)
• Windows 10 version 1511 (to determine of some updates between 1511 and 1607 were the issue)
• Windows 7 service 1 (fully updated)
• Windows 7 service 1 (not updated) – Pretty stable (1 BSOD total)
• Booting into safemode seems to remove the issue aswell

What I have tried software/testing wise (all tests passed):

• Run memtest86
• Intel Diagnostic Tool
• CMD chkdsk
• CMD sfc /scannow
• Windows memory dia tool
• Prime95 for hours’ multiple times (temp really isn’t an issue max 70c but mostly around 60c)
• DRIVER VERIFIER
• Furmark
• PCMark 7 – tried all free benchmarks (on sable win 7)
• HDTune
• CrystalInfo
• Intel Driver Update Utility
• Uninstalled most drivers and installed all newest drives from ASUS website (only drivers)

BSOD “whea_uncorrectable_error” happens with no visible pattern, but her is what I have seen:

• BSOD happens regular 3-15 min from boot time
• BSOD can happen before login (at login screen)
• BSOD happens both if left totally untouched or if used
• BSOD seems to be delayed by prime95 (my thought is that prime95 takes all the CPU power/priority from other threads, so the software issue or whatever can’t be executed)
• A prime95 test of 1 hour happened without BSOD, 7 min after prime95 end a BSOD happened
• Nothing specific seems to trigger the issue
• Windows 7 service 1 without updates - doesn’t seem to be triggered or just not as easily (The only 1 BSOD happened shortly after inserting ASUS driver cd(might be random) on a fresh WIN 7 install, for 2 days it ran without BSOD)

I have tried online dmp file analysis and can see mostly:

• Machine Check Exception
• 0x124_GenuineIntel
• WIN8_DRIVER_FAULT or WIN7_DRIVER_FAULT

I hope somebody can help me, I don’t know what else to do, it could be a hardware issue with the newer parts and I could send it for RMA, but to me it seems as a software issue when prime95 can delay it
and there mostly isn’t any issue with windows 7 service 1 without any updates.

I have made a ZIP with a dmp files in different folder for each OS

https://drive.google.com/file/d/0Bxl9dui6ePZ7QnVFU290YUYwUWc/view?usp=sharing

 

WHEA_UNCORRECTABLE_ERROR 0x00000124 [hal.dll] [ntoskrnl.exe]


Hello zbook and thank you!

1). My system successfully created another dump file (usually it would hang): Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

2). I uninstalled all AMD related software and gpu drivers using Display Driver Uninstaller. I was able to reinstall just the AMD gpu driver by extracting the software package and obtaining the driver folder with 7zip.

3). I ran both sfc /scannow and dism /online /cleanup-image /restorehealth. No errors found on either scan. I could not post a picture because the command prompt window would immediately close after the test was finished.

4). Bios is up to date.

5). I reset Bios.

6). Prime95 would freeze my pc everytime between 20-30min into test. CPU temps topped out at 70c average.




7). Ran memtest86+ for 15 hours and made 11 passes with no errors.




8). HD Sentinel results were good:







9). chkdsk results:




10). Typical temps for my PC.

• A). Idle Temps:
  
  
  
• B). Temps after 20 min of gaming:
  
  
  

11). I will be running FurMark tonight and will monitor temps.

12). Updated my personal Ten Forums System Specs as well.