Windows 10: BSOD when opening/logging into discord app?

Discus and support BSOD when opening/logging into discord app? in Windows 10 Drivers and Hardware to solve the problem; I've recently got a laptop and it's constantly coming up with the blue screen every time I open and log into discord. Stop code: Service system... Discussion in 'Windows 10 Drivers and Hardware' started by Kwldog, May 7, 2021.

  1. Kwldog Win User

    BSOD when opening/logging into discord app?


    I've recently got a laptop and it's constantly coming up with the blue screen every time I open and log into discord. Stop code: Service system exceptionaktikmdag.sys failed

    :)
     
    Kwldog, May 7, 2021
    #1

  2. Windows BSOD on using Discord.

    Hello,

    I've been using discord regularly and for some time when I use the discord app after 2 minutes or even hitting the screen share button on discord I get BSOD. I checked the event log and there seems to be a pattern.


    BSOD when opening/logging into discord app? 0dd33ba3-2d0c-4455-b21f-3d880cc24c6c?upload=true.png


    As you can see the DCHP runs normally and it runs fine. As soon as DCHPV6 is triggered I get the BSOD bug check.

    I ran memtest and ram is good.

    I disabled the IpV6 Protocol in the network and sharing test and it did nothing.

    I use the discord on firefox and it works fine there. I thought it was audio and driver issues so I reset the windows too and even after reinstalling new windows I get the same BSOD.

    Please help.
     
    SrikumarGovardhanagiri, May 7, 2021
    #2
  3. Brink Win User
    Mail app will not open on 10041.

    Hello Adam,

    This is the suggested solution below if you haven't already tried it. BSOD when opening/logging into discord app? :)

    In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

    • Open powershell as administrator
    • Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
    • Re-install Mail, People and Calendar from the Store (green tile)
     
    Brink, May 7, 2021
    #3
  4. Nikhar_K Win User

    BSOD when opening/logging into discord app?

    discord

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are facing issues in downloading Discord app on your computer. I’ll certainly assist you with the issue.



    However, please let us know:



    • What is the complete error message that you receive when you try to install Discord?


    If you are using an anti-virus, I would suggest you to disable it temporarily and check.



    Note: If you disable the security software or firewall, the system might be temporarily exposed to security threats and risks. Please make sure to turn it on after performing the steps.



    If disabling the anti-virus doesn’t help, we can perform a Clean Boot on the computer.



    Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer.
    However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.




    To perform a clean boot on the computer refer to the article How to perform a
    clean boot in Windows
    .



    If performing a clean boot fixes the issue then, please refer to the section
    How to determine what is causing the problem after you do a clean boot
    to check which program is causing the issue.



    Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting
    to boot the computer in to normal mode after troubleshooting.




    If Clean Boot doesn’t work, we can create a new user account and check.
    Refer the article Create
    a local user or administrator account in Windows 10
    .



    You can also try removing the left over files of Discord by following the steps mentioned below:



    1. Press Window logo key + R to open Run window.
    2. Type %appdata% and press
      Enter
      .
    3. From the path that will open delete the %AppData%/Discord and %LocalAppData%/Discord folders.
    4. Restart your computer in the end.


    Let us know the results, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, May 7, 2021
    #4
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BSOD when opening/logging into discord app?

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