Windows 10: BSOD when playing youtube videos (SYSTEM_SERVICE_EXCEPTION)

I recently build a new computer (everything new except for harddrive), and upgraded my windows 7 to windows 10.

Few days ago I got a BSOD while watching youtube in firefox (I dont recall the type of error) than today I got a BSOD while watching youtube again (SYSTEM_SERVICE_EXCEPTION).

I tried running verifier but my system crashes before it gets to windows, had to boot in safe mode to disable it to get my system stable enough to post this.

I did run 12 hours CPU stress test on this hardware with no crashes
I did run memtest86 overnight and detected no errors. (I also ran windows memcheck)
I did run 4 hours of GPU stress test with no crashes.

I tried running dm_log_collector but it freezes on the msinfo32 step ... since the file claimed to be corrupt I run msinfo32 /report from command line by hand and copied it over to the dm_log_collector generated folder. Zipped that folder and attach it to this thread.

Please let me know if you need any other info from me.

Help greatly appreciated ... I would want to figure out if this is a hardware problem quickly (and what part of my hardware) so that I can make the appropriate returns.

:)

 

System Service Exception Error

So recently I've been getting BSODs whenever I try to play online videos. Usually it's YouTube, but it's happened on other websites as well. A video will play for a few seconds, then the screen will pixelate down into Windows 10's BSOD. I always get the
following error:

SYSTEM_SERVICE_EXCEPTION (ddkmd.sys)

After searching for ddkmd.sys online, it seems to only be happening to people who have installed a driver for some device or USB thing? I'm not exactly sure... I don't recall ever installing a driver like this either. Any ideas?

 

"system_service_exception (netio.sys)" BSOD error on watching videos on Windows 10.

Original title: BSOD on my windos pro 64bits when watching videos

It does not matter where i'm whatching a video (youtube, twitter, twitch, etc...) my pc just crash and appears "system_service_exception (netio.sys)" and them restart. I've search for all internet and can't solve the problem.

Someone please can help me?

Thanks

(sorry for any english errors).

 

Hi sekhem,

Welcome to the 10forums.

Please run the DM Log Collector tool in safe mode, there are quite some important files missing.

 

Sadly, I get the same hang in minimal safe mode *Sad Screenshot attached. Is there any way I could collect the data you need manually ??

 

Please have patience, it may take a while for to complete as some files are quite large.

 

Sorry about that, patience apparently not my strong suite *Redface

Full logs attached

 

A Zone Alarm driver has been flagged
Please uninstall Zone Alarm while troubleshooting.
Code: *** WARNING: Unable to verify timestamp for vsdatant.sys *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys 0: kd> lmvm vsdatant start end module name fffff801`874a0000 fffff801`87536000 vsdatant T (no symbols) Loaded symbol image file: vsdatant.sys Image path: \SystemRoot\System32\drivers\vsdatant.sys Image name: vsdatant.sys Timestamp: Thu Jul 23 05:01:05 2015 (55B058F1) CheckSum: 0007BA52 ImageSize: 00096000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Uninstalled zonealarm rerun verifier and got another crash on boot.

Logs attached. Thanks for the quick turn around btw, you rock!

 

Why are you running verifier?

 

Is there anything connected via USB?
ASMedia USB driver has been flagged, update the driver if no USB device is connected.
Code: *** WARNING: Unable to verify timestamp for asmtxhci.sys *** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys 3: kd> lmvm asmtxhci start end module name fffff800`dd0d0000 fffff800`dd13c000 asmtxhci T (no symbols) Loaded symbol image file: asmtxhci.sys Image path: \SystemRoot\System32\drivers\asmtxhci.sys Image name: asmtxhci.sys Timestamp: Wed Jun 03 08:33:15 2015 (556E9FAB) CheckSum: 00075960 ImageSize: 0006C000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

It is the latest driver *Sad and I had nothing connected other than keyboard mouse webcam and a usb hub.

Uninstalled it for now, and unplagged webcam/usb hub.

Still crashing on boot with verifier ... new logs attached.

Thanks!

 

But why are you running driver verifier?
Please disable driver verifier

• Open an admin command prompt
• Enter "verifier/reset" (without quotes)

 

Hey ... I got a Blue screen with System_service_exception prior to verifier ... I found a thread written by microsoft that advised to try the verifier to determine if its a driver problem.

 

Realtek HD Audio driver is from 2009, I recommend to update it.
Code: *** WARNING: Unable to verify timestamp for MBfilt64.sys *** ERROR: Module load completed but symbols could not be loaded for MBfilt64.sys[/quote]