Windows 10: BSOD when using dual monitors

Discus and support BSOD when using dual monitors in Windows 10 BSOD Crashes and Debugging to solve the problem; PC specs: OS: WINDOWS 10 PRO 1909 BUILD 18363.836 CPU: AMD RYZEN 3 1300X GPU: NVIDIA GeForce GT 730 DDR3 128bit MOB: GIGABYTE AB350M GAMING 3-CP PSU:... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MCabZ, Jul 2, 2020.

  1. MCabZ Win User

    BSOD when using dual monitors


    PC specs:
    OS: WINDOWS 10 PRO 1909 BUILD 18363.836
    CPU: AMD RYZEN 3 1300X
    GPU: NVIDIA GeForce GT 730 DDR3 128bit
    MOB: GIGABYTE AB350M GAMING 3-CP
    PSU: TACENS RADIX IV-450W
    RAM: CORSAIR 16GB DDR4 1064.1 MHz

    MONITOR:
    BenQ GL2450 24"
    AOC U2879VF 28"

    HDD:
    SAMSUNG SSD 840 EV0 250 GB
    WDC WD5000AAKX-001CA0
    WDC WD10JPVX-60JC3T0
    TOSHIBA MK5065GSXF

    Whenever I am running a dual monitor setup I get a slew of BSOD errors:
    * STOP CODE: DRIVER IRQL NOT LESS OR EQUAL // WHAT FAILED: NDU.SYS
    * STOP CODE: DPC WATCHCODE VIOLATION
    * KMODE EXCEPTION NOT HANDLED // FAILED: NDU.SYS
    * SYSTEM SERVICE EXCEPTION NOT HANDLED // FAILED: NDU.SYS
    * KERNEL SECURITY CHECK FAILURE
    + KMODE EXCEPTION NOT HANDLED // FAILED: FWPKCLNT.SYS

    No BSOD errors when using only the 28" AOC (configured at 3840x2160) or only the BenQ 24" @ 1920x1080
    The GPU is my main suspect despite the fact that it can handle more than one monitor. It has updated drivers. The PSU is only 450W, although I doubt that it has much influence on powering the monitors. Reluctant to change the PSU or GPU without having a clear idea as to the probable cause of the BSOD when using a dual monitor configuration. Any thoughts are welcome. TIA.

    :)
     
    MCabZ, Jul 2, 2020
    #1
  2. Liam1 Win User

    BSOD When using dual monitors - ?Intel Graphics problem


    Hello everyone,

    This is a problem I faced in Windows 7. I performed an upgrade to Windows 10 Pro and I'm still facing the same BSOD.

    I've only really noticed this when having both monitors turned on but I think it has happened a couple of times when I've only had one monitor on. It only usually happens when the screens have gone into power saving mode and I come back and move the mouse. It doesn't happen every single time, it's a little sporadic.

    As requested I have attached the logs using the forum's tools. My system specs on my profile are also up-to-date. Below is a list of steps I've already taken:


    • Tested RAM (ran Memtest 16hrs+)
    • Flashed BIOS to its latest version
    • Upgraded/downgraded Intel drivers for graphics
    • Virus/malware scans (no viruses etc.)

    Please advise. BSOD when using dual monitors :)

    Any help is appreciated in advance.

    Thanks,

    Liam BSOD when using dual monitors :)
     
    Liam1, Jul 2, 2020
    #2
  3. Taskbar displaying in an incorrect position when using scaling on a dual monitor setup

    Hi Jav,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand the inconvenience you are facing in accessing the display on dual monitor. Do not worry will help you with this issue.

    Do let us know the make and model of your device?

    This issue might have occurred due to display drivers. Try the below troubleshooting steps and check if it helps.

    Step 1: I suggest you to update the display drivers and check if the issue persists.

    Steps to Update Graphics Driver.

    • Press Windows key + X key when you are at desktop.
    • Select Device Manager.
    • Expand Display Adapter.
    • Right click on the Display Adapter and click on
      Update driver software.

    Step 2: I suggest you to install all the pending updates on Windows 10.

    • Connect to the internet.
    • Press Windows key and type
      updates
      .
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.

    Also, check if the issue persists on 100% screen resolution as well.

    Hope it helps. Get back to us with an updated status of this issue for further assistance.
     
    Deepika Gowda, Jul 2, 2020
    #3
  4. BSOD when using dual monitors

    Dual Monitor Setup & Speakers

    Hi,

    There are several factors which could prevent your dual monitors and your speakers from working properly. In order for us to effectively assist you with your concern, we just have a few questions for you:

    • Are you getting an error message/code when trying to run the dual monitors?
    • Have you tried running the hardware troubleshooter?
    • Have you tried running the System File Checker tool?
    • What troubleshooting steps have you already performed?

    Regards.
     
    Darian Tab, Jul 2, 2020
    #4
Thema:

BSOD when using dual monitors

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