Windows 10: BSOD when using Windows remote desktop

Discus and support BSOD when using Windows remote desktop in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, I keep getting BSOD when using windows remote desktop. I think it is related to cdd.dll, but I am not sure. I have uploaded Minidump files and... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by phillipi, May 9, 2019.

  1. phillipi Win User

    BSOD when using Windows remote desktop


    Hi,


    I keep getting BSOD when using windows remote desktop. I think it is related to cdd.dll, but I am not sure.


    I have uploaded Minidump files and msinfo32 to the following location.

    Minidump files (zipped)

    msinfo32 (zipped)

    Please advise how best to resolve this issue.


    Cheers

    Ian

    :)
     
    phillipi, May 9, 2019
    #1

  2. Remote Desktop

    Okay guys need some help here before going crazy...
    I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

    Since its local network I don't have any password or want to setup a password.

    Any suggestions are appreciated
     
    kikicoco1334, May 9, 2019
    #2
  3. remote desktop

    Hello,



    Thank you for writing to Microsoft Community Forums.



    Please help me with the below details to understand your issue in a better way:



    1. Are you using the Microsoft remote desktop app?


    If you are using the Microsoft remote desktop app downloaded from
    Microsoft store then, I suggest you to follow the steps to
    fix problems with apps from Microsoft Store
    .



    If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

    link
    and scrolling down to the bottom and clicking on
    Microsoft remote desktop support under the Publisher info.



    However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
    TechNet forum.



    Hope it helps.



    Prakhar Khare

    Microsoft Community - Moderator
     
    Prakhar_Khare, May 9, 2019
    #3
  4. BSOD when using Windows remote desktop

    Windows 10 - Remote Desktop

    Hi,

    We will surely assist you with the issue you are facing with Windows 10.
    - Which version of Windows 10 Operating System are you using?

    - Were you able to upgrade to Windows 10 successfully?

    I suggest you to refer the below steps and see if this helps.


    • Enable remote desktop in settings
      • Control Panel\System and Security\System, Click "Remote Settings" on the left side

    • Verify my port forwarding settings were properly forwarding to my computers local IP address
      • run "cmd.exe" and then type "ipconfig". Find your IP from that list
    [*]
    • Make sure your firewall settings are open
    • Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"
    • On the left, click "Allow an app or feature through Windows Firewall"
    • Click "Change Settings"
    • Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

    Let us know if this helps.

    Thank you.

    Credits to : Jace_Sango.
     
    Akheel Ahmed, May 9, 2019
    #4
Thema:

BSOD when using Windows remote desktop

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