Windows 10: BSOD when waking up from sleep

Discus and support BSOD when waking up from sleep in Windows 10 BSOD Crashes and Debugging to solve the problem; So, I was having this problem for awhile now and the BSOD when waking up was "kernel_data_inpage_error" but kept freezing on 0% to create minidumps, I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Shirotora, Nov 12, 2017.

  1. Shirotora Win User

    BSOD when waking up from sleep


    So, I was having this problem for awhile now and the BSOD when waking up was "kernel_data_inpage_error" but kept freezing on 0% to create minidumps, I was unable to get those.

    Today was a different error "CRITICAL_PROCESS_DIED" and was able to get one minidump from it. I believe it's a driver because I tried driver verifier and caused BSOD when booting up each time.

    I looked into it and I believe it was "rzendpt.sys". I uninstalled that driver which was my keyboard and now that error isn't showing up but I retried verifier and got another error with "Mbamswissarmy.sys", so I unstalled Malwarbytes.

    Now verifier is still on but not crashing yet but the computer is sluggish.

    :)
     
    Shirotora, Nov 12, 2017
    #1

  2. Blue Screen die (BSOD), Windows 10 Professional Laptop Machine

    I can confirm that this problem would occur every time I wake the computer up from sleep mode.

    After a few seconds waking up from sleep mode, the computer will freeze and then BSOD occurs

    Very annoying.
     
    SuperBoyChoy, Nov 12, 2017
    #2
  3. IRQL_NOT_LESS_OR_EQUAL BSOD in Windows 10 after wake up from sleep

    I have this issue with BSOD on my computer whenever my system wakes up from sleep. It usually happen after awhile after wakes up from sleep (sometimes within half an hour or hours of used). If I never sleep my system (meaning always start from fresh restart),
    no issue with BSOD.

    Attached is my minidump file.

    https://onedrive.live.com/redir?resid=BBBE2E771BBAFCCB!4719&authkey=!ACl6Tb3NwjlChdE&ithint=file,dmp

    Anyone can give a hand here?
     
    instaFelix, Nov 12, 2017
    #3
  4. Ztruker Win User

    BSOD when waking up from sleep

    The 11/13 6:24PM dump indicates a problem with mbamswissarmy.sys. Verifier is on.
    Code: BugCheck C4, {2000, fffff80f8e7c592a, 0, 41724765} *** WARNING: Unable to verify timestamp for mbamswissarmy.sys *** ERROR: Module load completed but symbols could not be loaded for mbamswissarmy.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : mbamswissarmy.sys ( mbamswissarmy+1592a )[/quote] This belongs to Malwarebytes anti-malware but I don't see any indication of you having it installed. Maybe you had it installed and removed it?
    Check services and is it's there, disable it.

    11/13 1:25 PM nothing much to go on

    11/13 2:20 PM shows a problem with rzendpt.sys. Verifier is on.
    Code: BugCheck C4, {2000, fffff8065fae26e5, 0, 6e657a72} *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys *** WARNING: Unable to verify timestamp for rzendpt.sys *** ERROR: Module load completed but symbols could not be loaded for rzendpt.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : rzendpt.sys ( rzendpt+26e5 )[/quote] Driver Description: Razer RzEndPt driver
    Driver Update Site: Official Razer Support

    Don't see what Razer device you have as nothing shows in the My Computer specs. If none, uninstall any Razer drivers you may have installed.
     
    Ztruker, Nov 13, 2017
    #4
  5. Ztruker Win User
    Looking at th eventlog.text, I see many, many of these:
    Code: Event[882]: Log Name: System Source: Disk Date: 2017-10-21T10:32:52.798 Event ID: 51 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-Q78OM24 Description: An error was detected on device \Device\Harddisk1\DR1 during a paging operation.[/quote] Please post a screen shot of Disk Management:
    To open Disk Management, press Winkkey+x and click on Disk Management.
    Make the Disk Management window Full screen.
    Expand the fields so everything is visible.

    From this:

    BSOD when waking up from sleep [​IMG]


    To this:

    BSOD when waking up from sleep [​IMG]


    Now press the Print Screen key to capture what is shown on the screen.
    Start Paint by pressing WindowsKey + R, typing mspaint and pressing Enter.
    Right click in the Paint window and select Paste. This puts the Disk Management image into Paint.
    Click File then Save as. Select JPEG picture.
    In the Save as dialog, call the file Diskman.jpg and save it to your Desktop so it's easy to find.
    Close Paint.

    Now Start a reply in your thread and simply drag Diskman.jpg from your Desktop to the reply. Add any comments and click Submit.
     
    Ztruker, Nov 13, 2017
    #5
  6. Shirotora Win User
    This belongs to Malwarebytes anti-malware but I don't see any indication of you having it installed. Maybe you had it installed and removed it?
    Check services and is it's there, disable it.

    11/13 1:25 PM nothing much to go on

    11/13 2:20 PM shows a problem with rzendpt.sys. Verifier is on.
    Code: BugCheck C4, {2000, fffff8065fae26e5, 0, 6e657a72} *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys *** WARNING: Unable to verify timestamp for rzendpt.sys *** ERROR: Module load completed but symbols could not be loaded for rzendpt.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : rzendpt.sys ( rzendpt+26e5 )[/quote] Driver Description: Razer RzEndPt driver
    Driver Update Site: Official Razer Support

    Don't see what Razer device you have as nothing shows in the My Computer specs. If none, uninstall any Razer drivers you may have installed.[/quote]
    Please post a screen shot of Disk Management:
    To open Disk Management, press Winkkey+x and click on Disk Management.
    Make the Disk Management window Full screen.
    Expand the fields so everything is visible.

    From this:

    BSOD when waking up from sleep [​IMG]


    To this:

    BSOD when waking up from sleep [​IMG]


    Now press the Print Screen key to capture what is shown on the screen.
    Start Paint by pressing WindowsKey + R, typing mspaint and pressing Enter.
    Right click in the Paint window and select Paste. This puts the Disk Management image into Paint.
    Click File then Save as. Select JPEG picture.
    In the Save as dialog, call the file Diskman.jpg and save it to your Desktop so it's easy to find.
    Close Paint.

    Now Start a reply in your thread and simply drag Diskman.jpg from your Desktop to the reply. Add any comments and click Submit.[/quote] Yeah, it was Malwarebytes so I uninstalled it. Yes that driver is for my keyboard which is a Razor Ornata Chroma, which is my only razor product. I had to reinstall for my keyboard to light up right, so I looked up the latest driver.

    Here's the Disk Management:

    BSOD when waking up from sleep [​IMG]
     
    Shirotora, Nov 13, 2017
    #6
  7. Ztruker Win User
    I'm trying to figure out what \Device\Harddisk1\DR1 is. Noting in Disk Management gives me a clue.

    I suggest running HDTune against both drives, see if any problems are reported.

    *Arrow Run HDTune to

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.

    Post pictures of results here please.

    You can also try the various options available with chkdsk.
     
    Ztruker, Nov 16, 2017
    #7
  8. Shirotora Win User

    BSOD when waking up from sleep

    Alright, I tried HDTune and got some screenshots. I'm not sure what DR1 is; nothing in my Hard Drive indicates what it is.
     
    Shirotora, Nov 16, 2017
    #8
  9. Ztruker Win User
    Do you have external USB connected hard drives or a USB flash drive connected? It may be that which is being reported as having a problem.
     
    Ztruker, Apr 5, 2018
    #9
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BSOD when waking up from sleep

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