Windows 10: BSOD when watching videos

hi

when i want to watch video in Instagram such as browser or desktop app which downloaded from store causes BSOD and errors like kmode_exception_not_handled or irql_not_less_or_equal

problem doesn't finish here it happens in groove music and movies and TV

after a blue screen restart every thing works fine.

is there any fix for that? it's very annoying.

:)

 

Can't watch videos on Win 10

Hi,

Please assist me with the following information related to this issue:

• Which web browser are you using to watch online videos?
• Do you receive any error message?
• What is the make and model of the computer?

If you are using Internet Explorer to watch online videos, I suggest you to
follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
be recovered.

Please reply us with the required information along with the status of the issue to assist you further.

 

Problem watching videos

Hi Ara,



Thank you for writing to Microsoft Community forum.



To have a better clarity on the issue, respond to the questions listed below:

• Were any changes made on the computer prior to this issue?
  
• Does the issue persist on all sites?
  
• Do the downloaded videos play fine?
  

Meanwhile you may try the steps listed below and check if it works:

• Right click on the video you’re watching.
  
• Click on ‘Settings’.
  
• On the first tab, make sure ‘Enable hardware acceleration’ box is unchecked.
  

Regards,

 

Recurring BSODs when attempting to watch Youtube videos

Thanks
Gemzon Mar,

As of this morning, I have done the following:

1. Followed the blue screen errors troubleshooting
2. Completed both SFC scans and repairs as well as DISM health checks
3. Uninstalling and Reinstalling video card drivers

I have not yet tried performing a clean boot, or reparing my operating system using Andre Da Costa's steps, however I once more attempted to watch a youtube video this morning and once more encountered a BSOD, this time with the error

Here is a dropbox link to the minidump from this latest error

Looking forwards to hearing your thoughts.