Windows 10: BSOD while gaming ntkrnlmp.exe

Hi,

I get a blue screen eveytime I try to play some Borderlands, caused probably by ntkrnlmp.exe.

- Already reinstalled driver via DDU

Can't solve this, if anyone can help me


Last minidump: http://www.mediafire.com/file/6pysusmusyvrowq/111520-9312-01.dmp/file


C:/Windows/Minidump via WinDBG


Microsoft R Windows Debugger Version 10.0.20153.1000 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\lucas\Desktop\111520-9312-01.dmp]Mini Kernel Dump File: Only registers and stack trace are available************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP 12 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTSEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff801`49000000 PsLoadedModuleList = 0xfffff801`49c2a3b0Debug session time: Sun Nov 15 14:24:59.740 2020 UTC - 3:00System Uptime: 0 days 3:39:34.731Loading Kernel Symbols...............................................................................................................................................................................................Loading User SymbolsLoading unloaded module list.............For analysis of this file, run !analyze -vnt!KeBugCheckEx:fffff801`493f5210 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffff801`4584a590=000000000000000a0: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************IRQL_NOT_LESS_OR_EQUAL aAn attempt was made to access a pageable or completely invalid address at aninterrupt request level IRQL that is too high. This is usuallycaused by drivers using improper addresses.If a kernel debugger is available get the stack backtrace.Arguments:Arg1: 0000000000000020, memory referencedArg2: 0000000000000002, IRQLArg3: 0000000000000001, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation only on chips which support this level of statusArg4: fffff801492e533e, address which referenced memoryDebugging Details:------------------*** WARNING: Unable to verify checksum for win32k.sysKEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 8608 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on LUCAS-PC Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 82492 Key : Analysis.Memory.CommitPeak.Mb Value: 85 Key : Analysis.System Value: CreateObject Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: aBUGCHECK_P1: 20BUGCHECK_P2: 2BUGCHECK_P3: 1BUGCHECK_P4: fffff801492e533eWRITE_ADDRESS: fffff80149cfb390: Unable to get MiVisibleStateUnable to get NonPagedPoolStartUnable to get NonPagedPoolEndUnable to get PagedPoolStartUnable to get PagedPoolEndfffff80149c0f340: Unable to get Flags value from nt!KdVersionBlockfffff80149c0f340: Unable to get Flags value from nt!KdVersionBlockunable to get nt!MmSpecialPagesInUse 0000000000000020 BLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1CUSTOMER_CRASH_COUNT: 1PROCESS_NAME: SystemTRAP_FRAME: fffff8014584a6d0 -- .trap 0xfffff8014584a6d0NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=00001dec3e8d00a5 rbx=0000000000000000 rcx=ffffb18f0b224000rdx=00001dec00000000 rsi=0000000000000000 rdi=0000000000000000rip=fffff801492e533e rsp=fffff8014584a860 rbp=fffff8014584a960 r8=0000000000000000 r9=0000000000000000 r10=ffffb18f172d5f88r11=fffff8014584ab10 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000000000000000iopl=0 nv up ei ng nz ac po cynt!KiExecuteAllDpcs+0x2ee:fffff801`492e533e 49894720 mov qword ptr [r15+20h],rax ds:00000000`00000020=????????????????Resetting default scopeSTACK_TEXT: fffff801`4584a588 fffff801`49407169 : 00000000`0000000a 00000000`00000020 00000000`00000002 00000000`00000001 : nt!KeBugCheckExfffff801`4584a590 fffff801`49403469 : 00001dec`3e8a8671 00000000`00000001 ffffb18f`17002000 fffff801`53f8a7c7 : nt!KiBugCheckDispatch+0x69fffff801`4584a6d0 fffff801`492e533e : fffff801`43cc5240 ffffb18f`0b20f000 fffff801`45840400 ffffb18f`00000002 : nt!KiPageFault+0x469fffff801`4584a860 fffff801`492e4644 : 00000000`00000000 00000000`00000000 00000000`00140001 00000000`00000000 : nt!KiExecuteAllDpcs+0x2eefffff801`4584a9d0 fffff801`493f8d7e : 00000000`00000000 fffff801`43cc2180 fffff801`49d27600 ffffb18f`1a886080 : nt!KiRetireDpcList+0x1f4fffff801`4584ac60 00000000`00000000 : fffff801`4584b000 fffff801`45845000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9eSYMBOL_NAME: nt!KiExecuteAllDpcs+2eeMODULE_NAME: ntIMAGE_NAME: ntkrnlmp.exeIMAGE_VERSION: 10.0.19041.630STACK_COMMAND: .thread ; .cxr ; kbBUCKET_ID_FUNC_OFFSET: 2eeFAILURE_BUCKET_ID: AV_nt!KiExecuteAllDpcsOS_VERSION: 10.0.19041.1BUILDLAB_STR: vb_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {b88a28a0-fcde-99e9-6174-619833d00ab9}Followup: MachineOwner---------

:)

 

BSOD UNEXPECTED_KERNEL_MODE_TRAP

Hi, OttOiToto

The problem is caused by (ntkrnlmp.exe)

Check this link, I hope it helps

https://www.thewindowsclub.com/fix-ntkrnlmp-exe...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
on the site before you decide to download and install it.

Let us know if these steps help you to resolve the issue.

 

BSOD

Hi Ananya,

Base on the 3 dump files that you shared the main cause of your BSOD is a memory failure (ntkrnlmp.exe) and a driver problem (tcpip.sys)

To address this error you can do the steps indicated in the link below to troubleshoot it.

https://www.thewindowsclub.com/how-to-fix-tcpip...

https://www.thewindowsclub.com/fix-ntkrnlmp-exe...

Hope it helps.

________________________________________________________

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research
any product advertised on the site before you decide to download and install it.

________________________________________________________

 

BSOD error keeps occuring.

Hi EthanSalazar3,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

You can try the steps indicated in this link to troubleshoot the issue.

https://www.howtoedge.com/fix-ntkrnlmp-exe-bsod...

Also if you can share the dump file itself so that we can further analyze the issue.

Hope it helps.

________________________________________________________

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research
any product advertised on the site before you decide to download and install it.

________________________________________________________