Windows 10: BSOD while gaming.

Could someone help me out?

:)

 

BSOD while gaming

thanks for the help. ill let you know if i get a recur

 

BSOD while gaming

Downloading your dump to analyze. In the meantime, are there any minidumps present too?

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

 

Hi ItzNguyen,

My apologies for the delay, we keep being busy in this part of the forum.

Have you had BSODs since you uploaded the zip? If you had it is requested that you upload a fresh zip file from the DM Log Collector.

 

Hello axe0,
I can induce the BSOD if I were to start playing the specific game again. Otherwise, I have avoided doing things to induce the BSOD over the year. If you so wish, I could induce one and upload the log.

 

Actually I wouldn't wish it *Smile I would wish you're system stable, but we need fresh logs so if that forces a BSOD then yes try it.

 

Attachment 77910

Thanks in advance. *Smile

 

The crashes are 0x124, 0x124 is basically a hardware error as the Windows Hardware Error Architecture (WHEA) detects a hardware problem. However this can also be software letting the system think there is a hardware problem.

A small overview of the dumps shows 2 problems, 1 is improper seating of the memory & 2 is overclocking.
1. Ensure that the memory is seated in the same colored slots, best is to seat them in the red colored slots according to the user manual of your motherboard.
2. Remove all overclocking, overclocking is a very well known cause for this particular crash.

Analysis for informative purpose:
Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffffe00067b11028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ SYSTEM_SKU: All SYSTEM_VERSION: System Version BIOS_DATE: 10/28/2015 BASEBOARD_PRODUCT: MAXIMUS VII HERO BASEBOARD_VERSION: Rev 1.xx BUGCHECK_P1: 0 BUGCHECK_P2: ffffe00067b11028 BUGCHECK_P3: be000000 BUGCHECK_P4: 800400 BUGCHECK_STR: 0x124_GenuineIntel CPU_COUNT: 8 CPU_MHZ: f9e CPU_VENDOR: GenuineIntel CPU_FAMILY: 6 CPU_MODEL: 3c CPU_STEPPING: 3 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: f ANALYSIS_VERSION: 10.0.10240.9 amd64fre STACK_TEXT: ffffd001`c1f036f8 fffff802`48011f1f : 00000000`00000124 00000000`00000000 ffffe000`67b11028 00000000`be000000 : nt!KeBugCheckEx ffffd001`c1f03700 fffff802`47a2073c : ffffe000`67b11028 ffffe000`66ccf040 ffffe000`66ccf040 ffffe000`66ccf040 : hal!HalBugCheckSystem+0xcf ffffd001`c1f03740 fffff802`4801240c : 00000000`00000728 00000000`00000004 ffffd001`c1f03b30 00000000`00000000 : nt!WheaReportHwError+0x258 ffffd001`c1f037a0 fffff802`48012764 : ffffe000`00000010 ffffe000`66ccf040 ffffd001`c1f03948 ffffe000`66ccf040 : hal!HalpMcaReportError+0x50 ffffd001`c1f038f0 fffff802`4801264e : ffffe000`66cce8d0 00000000`00000001 00000000`00000004 00000000`00000000 : hal!HalpMceHandlerCore+0xe8 ffffd001`c1f03940 fffff802`4801288e : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda ffffd001`c1f03980 fffff802`48012a10 : ffffe000`66cce8d0 ffffd001`c1f03bb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce ffffd001`c1f039b0 fffff802`4795c27b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40 ffffd001`c1f039e0 fffff802`4795c031 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b ffffd001`c1f03b20 fffff800`511e2972 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171 ffffd001`c1f23878 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!C1Halt+0x2 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel DEBUG_FLR_IMAGE_TIMESTAMP: 0 IMAGE_VERSION: FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae FAILURE_ID_HASH: {7c95de0c-286c-8226-45c2-422b4de101d6} Followup: MachineOwner --------- [SMBIOS Data Tables v2.8] [DMI Version - 0] [2.0 Calling Convention - No] [Table Size - 3831 bytes] [BIOS Information (Type 0) - Length 24 - Handle 0000h] Vendor American Megatrends Inc. BIOS Version 3003 BIOS Starting Address Segment f000 BIOS Release Date 10/28/2015 BIOS ROM Size 800000 BIOS Characteristics 10: - APM Supported 11: - Upgradeable FLASH BIOS 12: - BIOS Shadowing Supported 15: - CD-Boot Supported 16: - Selectable Boot Supported 17: - BIOS ROM Socketed 19: - EDD Supported 23: - 1.2MB Floppy Supported 24: - 720KB Floppy Supported 25: - 2.88MB Floppy Supported 26: - Print Screen Device Supported 27: - Keyboard Services Supported 28: - Serial Services Supported 29: - Printer Services Supported 32: - BIOS Vendor Reserved BIOS Characteristic Extensions 00: - ACPI Supported 01: - USB Legacy Supported 08: - BIOS Boot Specification Supported 10: - Specification Reserved 11: - Specification Reserved BIOS Major Revision 4 BIOS Minor Revision 6 EC Firmware Major Revision 255 EC Firmware Minor Revision 255 [System Information (Type 1) - Length 27 - Handle 0001h] Manufacturer ASUS Product Name All Series Version System Version Serial Number System Serial Number UUID 00000000-0000-0000-0000-000000000000 Wakeup Type Power Switch SKUNumber All Family ASUS MB [BaseBoard Information (Type 2) - Length 15 - Handle 0002h] Manufacturer ASUSTeK COMPUTER INC. Product MAXIMUS VII HERO Version Rev 1.xx Serial Number 140525890906057 Asset Tag Feature Flags 09h -1001182912: - (null) -1001182864: - (null) Location To be filled by O.E.M. Chassis Handle 0003h Board Type 0ah - Processor/Memory Module Number of Child Handles 0 [System Enclosure (Type 3) - Length 25 - Handle 0003h] Manufacturer To Be Filled By O.E.M. Chassis Type Desktop Version To Be Filled By O.E.M. Serial Number Asset Tag Number Bootup State Safe Power Supply State Safe Thermal State Safe Security Status None OEM Defined 0 Height 0U Number of Power Cords 1 Number of Contained Elements 1 Contained Element Size 3 [Onboard Devices Information (Type 10) - Length 6 - Handle 0024h] Number of Devices 1 01: Type Video [enabled] 01: Description To Be Filled By O.E.M. [OEM Strings (Type 11) - Length 5 - Handle 0025h] Number of Strings 4 1 To Be Filled By O.E.M. 2 To Be Filled By O.E.M. 3 NERO 4 To Be Filled By O.E.M. [System Configuration Options (Type 12) - Length 5 - Handle 0026h] [Physical Memory Array (Type 16) - Length 23 - Handle 0042h] Location 03h - SystemBoard/Motherboard Use 03h - System Memory Memory Error Correction 03h - None Maximum Capacity 33554432KB Memory Error Inf Handle [Not Provided] Number of Memory Devices 4 [Memory Device (Type 17) - Length 40 - Handle 0043h] Physical Memory Array Handle 0042h Memory Error Info Handle [Not Provided] Total Width 0 bits Data Width 0 bits Size [Not Populated] Form Factor 09h - DIMM Device Set [None] Device Locator DIMM_A1 Bank Locator BANK 0 Memory Type 02h - Unknown Type Detail 0000h - Speed 0MHz Manufacturer [Empty] Serial Number Asset Tag Number [String Not Specified] Part Number [Empty] [Memory Device (Type 17) - Length 40 - Handle 0044h] Physical Memory Array Handle 0042h Memory Error Info Handle [Not Provided] Total Width 64 bits Data Width 64 bits Size 4096MB Form Factor 09h - DIMM Device Set [None] Device Locator DIMM_A2 // Problem -> not same colored slot Bank Locator BANK 1 Memory Type 18h - Specification Reserved Type Detail 0080h - Synchronous Speed 1600MHz // Problem -> overclocking Manufacturer 0420 Serial Number Asset Tag Number Part Number F3-12800CL9-4GBXL [Memory Device (Type 17) - Length 40 - Handle 0045h] Physical Memory Array Handle 0042h Memory Error Info Handle [Not Provided] Total Width 64 bits Data Width 64 bits Size 4096MB Form Factor 09h - DIMM Device Set [None] Device Locator DIMM_B1 // Problem -> not same colored slot Bank Locator BANK 2 Memory Type 18h - Specification Reserved Type Detail 0080h - Synchronous Speed 1600MHz // Problem -> overclocking Manufacturer 0420 Serial Number Asset Tag Number Part Number F3-12800CL9-4GBXL [Memory Device (Type 17) - Length 40 - Handle 0046h] Physical Memory Array Handle 0042h Memory Error Info Handle [Not Provided] Total Width 0 bits Data Width 0 bits Size [Not Populated] Form Factor 09h - DIMM Device Set [None] Device Locator DIMM_B2 Bank Locator BANK 3 Memory Type 02h - Unknown Type Detail 0000h - Speed 0MHz Manufacturer [Empty] Serial Number Asset Tag Number [String Not Specified] Part Number [Empty] [Memory Array Mapped Address (Type 19) - Length 31 - Handle 0047h] Starting Address 00000000h Ending Address 007fffffh Memory Array Handle 0042h Partition Width 04 [Memory Device Mapped Address (Type 20) - Length 35 - Handle 0048h] Starting Address 00400000h Ending Address 007fffffh Memory Device Handle 0046h Mem Array Mapped Adr Handle 0047h Partition Row Position [Unknown] Interleave Position 01 Interleave Data Depth 02 [Memory Device Mapped Address (Type 20) - Length 35 - Handle 0049h] Starting Address 00000000h Ending Address 003fffffh Memory Device Handle 0046h Mem Array Mapped Adr Handle 0047h Partition Row Position [Unknown] Interleave Position 02 Interleave Data Depth 02 [Processor Information (Type 4) - Length 42 - Handle 004fh] Socket Designation SOCKET 1150 Processor Type Central Processor Processor Family 01h - Other Processor Manufacturer Intel Processor ID c3060300fffbebbf Processor Version Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz Processor Voltage 8ch - 1.2V External Clock 100MHz Max Speed 3800MHz Current Speed 4000MHz Status Enabled Populated Processor Upgrade Specification Reserved L1 Cache Handle 0050h L2 Cache Handle 0051h L3 Cache Handle 0052h Serial Number [String Not Specified] Asset Tag Number Part Number Fill By OEM [Cache Information (Type 7) - Length 19 - Handle 0050h] Socket Designation CPU Internal L1 Cache Configuration 0180h - WB Enabled Int NonSocketed L1 Maximum Cache Size 0100h - 256K Installed Size 0100h - 256K Supported SRAM Type 0020h - Synchronous Current SRAM Type 0020h - Synchronous Cache Speed 0ns Error Correction Type ParitySingle-Bit ECC System Cache Type Other Associativity 8-way Set-Associative [Cache Information (Type 7) - Length 19 - Handle 0051h] Socket Designation CPU Internal L2 Cache Configuration 0181h - WB Enabled Int NonSocketed L2 Maximum Cache Size 0400h - 1024K Installed Size 0400h - 1024K Supported SRAM Type 0020h - Synchronous Current SRAM Type 0020h - Synchronous Cache Speed 0ns Error Correction Type Multi-Bit ECC System Cache Type Unified Associativity 8-way Set-Associative [Cache Information (Type 7) - Length 19 - Handle 0052h] Socket Designation CPU Internal L3 Cache Configuration 0182h - WB Enabled Int NonSocketed L3 Maximum Cache Size 2000h - 8192K Installed Size 2000h - 8192K Supported SRAM Type 0020h - Synchronous Current SRAM Type 0020h - Synchronous Cache Speed 0ns Error Correction Type Specification Reserved System Cache Type Unified Associativity 16-way Set-Associative Machine ID Information [From Smbios 2.8, DMIVersion 0, Size=3831] BiosMajorRelease = 4 BiosMinorRelease = 6 BiosVendor = American Megatrends Inc. BiosVersion = 3003 BiosReleaseDate = 10/28/2015 SystemManufacturer = ASUS SystemProductName = All Series SystemFamily = ASUS MB SystemVersion = System Version SystemSKU = All BaseBoardManufacturer = ASUSTeK COMPUTER INC. BaseBoardProduct = MAXIMUS VII HERO BaseBoardVersion = Rev 1.xx CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 3998 GetPointerFromAddress: unable to read from fffff80247b8f200 THREAD ffffd001c1f05cc0 Cid 0000.0000 Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 4 Not impersonating GetUlongFromAddress: unable to read from fffff80247adefa8 Owning Process fffff80247ba2a40 Image: <Unknown> Attached Process ffffe00066cc5700 Image: System fffff78000000000: Unable to get shared data Wait Start TickCount 0 Context Switch Count 611059466 IdealProcessor: 4 ReadMemory error: Cannot get nt!KeMaximumIncrement value. UserTime 00:00:00.000 KernelTime 00:00:00.000 Win32 Start Address nt!KiIdleLoop (0xfffff802479554c0) Stack Init ffffd001c1f23c90 Current ffffd001c1f23c20 Base ffffd001c1f24000 Limit ffffd001c1f1e000 Call 0 Priority 0 BasePriority 0 UnusualBoost 0 ForegroundBoost 0 IoPriority 0 PagePriority 0 Child-SP RetAddr : Args to Child : Call Site ffffd001`c1f036f8 fffff802`48011f1f : 00000000`00000124 00000000`00000000 ffffe000`67b11028 00000000`be000000 : nt!KeBugCheckEx ffffd001`c1f03700 fffff802`47a2073c : ffffe000`67b11028 ffffe000`66ccf040 ffffe000`66ccf040 ffffe000`66ccf040 : hal!HalBugCheckSystem+0xcf ffffd001`c1f03740 fffff802`4801240c : 00000000`00000728 00000000`00000004 ffffd001`c1f03b30 00000000`00000000 : nt!WheaReportHwError+0x258 ffffd001`c1f037a0 fffff802`48012764 : ffffe000`00000010 ffffe000`66ccf040 ffffd001`c1f03948 ffffe000`66ccf040 : hal!HalpMcaReportError+0x50 ffffd001`c1f038f0 fffff802`4801264e : ffffe000`66cce8d0 00000000`00000001 00000000`00000004 00000000`00000000 : hal!HalpMceHandlerCore+0xe8 ffffd001`c1f03940 fffff802`4801288e : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda ffffd001`c1f03980 fffff802`48012a10 : ffffe000`66cce8d0 ffffd001`c1f03bb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce ffffd001`c1f039b0 fffff802`4795c27b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40 ffffd001`c1f039e0 fffff802`4795c031 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b ffffd001`c1f03b20 fffff800`511e2972 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171 (TrapFrame @ ffffd001`c1f03b30) ffffd001`c1f23878 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!C1Halt+0x2 Bugcheck code 00000124 Arguments 00000000`00000000 ffffe000`67b11028 00000000`be000000 00000000`00800400 Debug session time: Sat Apr 23 23:00:36.821 2016 (UTC + 2:00) System Uptime: 10 days 23:15:07.221 4: kd> !errrec ffffe000`67b11028 =============================================================================== Common Platform Error Record @ ffffe00067b11028 ------------------------------------------------------------------------------- Record Id : 01d19504a8609b78 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 4/23/2016 21:00:36 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffffe00067b110a8 Section @ ffffe00067b11180 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Micro-Architectural Error Flags : 0x00 CPU Version : 0x00000000000306c3 Processor ID : 0x0000000000000004 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffffe00067b110f0 Section @ ffffe00067b11240 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000004 CPU Id : c3 06 03 00 00 08 10 04 - bf fb fa 7f ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffffe00067b11240 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffe00067b11138 Section @ ffffe00067b112c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : Internal timer (Proc 4 Bank 4) Status : 0xbe00000000800400 Address : 0x000000005f41c83e Misc. : 0x000000005f41c83e[/quote]

 

Looks like that's the issue. Thanks Axe0. I haven't been BSOD'ing in the past 20 minutes doing what I normally do to induce the BSOD. I will mark this as solved tonight if I do not have any more issues.

Thanks a lot!

 

Hey Axe0,
A few times it seemed to have frozen without the BSOD screen. I had to manually restart it as I was in a competitive game with friends that I did not want to abandon them whilst waiting for the blue screen to come up (sometimes it takes a bit longer to show this screen). I will update in the future once again.
Thanks.

 

Hey Axe0,
I've another report for you. *Sad

 

You're still overclocking the memory, make sure that you reset the BIOS by loading the optimal default settings to remove the overclock.

 

Interesting. I have not touched BIOS settings since I have reformatted the computer. I start up the computer hit F2/del to enter the BIOS configuration screen. As I have read, the hotkey for default optimized profile/settings was F5. I had hit this and saved and exit (it would tell me nothing has changed) since you last told me I was overclocking. Interestingly enough, I don't know how to overclock so this is a bit peculiar. Could a software be automatically doing this for me?

 

I tried to uninstall Asus AI Suite III as that's been said on a different forum to overclock by default. I have also put all fans on full blast to see if any changes would take place in the future. Just to show that by hitting that default profile hotkey it would change something. *sarc*Sad

 

Make a picture of the XMP profile in the BIOS and post it.