Windows 10: BSOD while playing a game

Discus and support BSOD while playing a game in Windows 10 BSOD Crashes and Debugging to solve the problem; I recently updated my computer by installing a new MB, CPU, RAMs, and an M.2 SSD. I also purchased and installed a new copy of WIN10 professional... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by lightbunker, Jul 5, 2020.

  1. BSOD while playing a game


    I recently updated my computer by installing a new MB, CPU, RAMs, and an M.2 SSD.

    I also purchased and installed a new copy of WIN10 professional because of the MB change.


    It turns on fast and works nicely, except that it goes into BSOD sometimes when I start a game.

    The message is always Thread_Stuck_In_Device_Driver.

    I have uninstalled, reinstalled, and updated the AMD driver, yet the BSOD is still happening. I am running out of options here.

    Could someone please help me to figure out what the problem might be? I am not very tech-savvy but I know people here are helpful.


    The computer parts are:

    AMD RYZEN5 3400G

    Asrock B450M HDV R4.0

    ADATA D30 8GB x 2

    WD Blue SN550 500GB M.2 NVMe


    The games include:

    Counter-Strike Global Offensive

    Cities Skylines

    TitanFall 2


    Here is the link to the folder for the dump file. I only included 3 but there are more.


    https://1drv.ms/u/s!AlBIyF-rcdUityllpSBM6U8l1ALX?e=0xuyHl



    Thank you!

    :)
     
    lightbunker, Jul 5, 2020
    #1

  2. BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Jul 5, 2020
    #2
  3. infigare Win User
    BSOD while playing games


    Hi,

    I bought my pc 2 months ago and recently i got my pc getting BSOD while playing games.
    The BSOD occurs only while i'm playing games
    It said error: System_Service_Exception
     
    infigare, Jul 5, 2020
    #3
  4. Nikhar_K Win User

    BSOD while playing a game

    Getting BSOD while playing games

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate your effort on this. However, in order to get to the root cause of the issue, please reply with the following details:



    • What is the make and model of the computer?
    • Which build version of Windows 10 is installed on the computer? To check type:
      winver in the search bar on the Taskbar and hit Enter.
    • Does this issue occur only while playing a game?


    Usually, Blue Screen error occurs when there is an outdated driver installed or any in compatible hardware connected to the computer. As you have mentioned that all the drivers are updated, I suggest you to refer the troubleshooting steps in the article

    Troubleshoot blue screen errors
    and see if that helps.



    If the issue persists, I would request you to share the minidump file with us so that we can analyze it and help you with the appropriate troubleshooting steps. You can locate mini dump file in location:
    c:\windows\minidump. Please upload the files in OneDrive and share the OneDrive link.



    Please reply with the status of the issue, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jul 5, 2020
    #4
Thema:

BSOD while playing a game

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