Windows 10: BSOD while playing games

Hi, I'm new here and I discover this forum from the HP support. I have BSOD from the half of May when I play some games. The weird thing is that I have the blue screen only on some games not all. Like GTA V or the forest while with other games I'm fine. I'm sure this is not an hardware problem because I've replaced my pc through the Amazon support and I still have BSOD. I've got a laptop, HP - Gaming Pavilion 15-cx0013nl
My hardware is:
OS Windows 10 build 2004 ver. 19041.329
Motherboard HP 8478 (U3E1)
CPU Intel Core i5-8300H
GPU Intel UHD Graphics 630 and NVIDIA GeForce GTX 1050 4 GB
RAM 16 GB (2 sticks of 8GB)
SSD and HDD

I've added the V2 Log collector for all info and file dump (both have the same errors)
Hope you can help me, I've installed windows 5 times

EDIT: I don't know if this can help or not, but the first blue screen was with the background blue and the second was with the background orange (I don't know the differences with the colours)

:)

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.

 

BSOD while playing games


Hi,

I bought my pc 2 months ago and recently i got my pc getting BSOD while playing games.
The BSOD occurs only while i'm playing games
It said error: System_Service_Exception

 

Getting BSOD while playing games

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort on this. However, in order to get to the root cause of the issue, please reply with the following details:

• What is the make and model of the computer?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit Enter.
  
• Does this issue occur only while playing a game?
  

Usually, Blue Screen error occurs when there is an outdated driver installed or any in compatible hardware connected to the computer. As you have mentioned that all the drivers are updated, I suggest you to refer the troubleshooting steps in the article

Troubleshoot blue screen errors and see if that helps.



If the issue persists, I would request you to share the minidump file with us so that we can analyze it and help you with the appropriate troubleshooting steps. You can locate mini dump file in location:
c:\windows\minidump. Please upload the files in OneDrive and share the OneDrive link.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator