Windows 10: BSOD While Playing Phantasy Star Online 2 Reference_By_Pointer ERROR Code

I keep getting a BSOD with the error code "Reference_By_Pointer" while playing Phantasy Star Online 2, I cannot seem to replicate exactly when it happens; but it only happens when playing the game. I have watched shows and movies for hours on end on my system and it does not replicate the issue, only when I am within the game.


I have tried a clean installation, updated drivers, booting in safe mode, removing 3rd party programs, checking my anti-virus, and making sure I'm up-to-date on Windows Updates.


Here is a link to the minidump folder immediately after the BSOD: https://1drv.ms/u/s!AhCo6vx9Zqbygy7muaWSQWyCT62w?e=mdmJaK

:)

 

Phantasy Star Online 2

i have done all the steps that i found to fix the problem on Microsoft but i am still getting the same error trying to install phantasy star online 2 any help would be appreciated.

***Original Title: Code: 0x800704C6 help***

 

Unable to play Phantasy Star Online 2

Hi SaturnX,

Got it, thanks. Now, after checking, that pso2.exe error is an exclusive game error, together with other errors & bugs of this game when it was launched, as per the official announcement by SEGA below.

https://massivelyop.com/2020/05/29/sega-apologi...

There are basic troubleshooting suggestions from the article below. Try those & see if you get to pass through that error.

https://wccftech.com/phantasy-star-online-2-win...

At this stage, I suggest it's best to get in touch with the game developers (SEGA) for further support.

PSO2 Game SEGA Support:
https://support.sega.co.uk/hc/en-us/articles/36...

SEGA Support: SEGA Support - (Language Neutral)

PSO2 Game Bug Reddit Community:
https://www.reddit.com/r/PSO2/comments/grkkft/p...

I hope this helps. Let me know how you go. Thank you!

Sincerely,

Paul A.

Independent Advisor

(Note: There are non-Microsoft websites above. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product
advertised on the site before you decide to download and install it.)

 

Phantasy Star Online 2

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to install
Phantasy Star Online 2 on your PC and getting an error 0x800704C6.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type winver in Windows search/Run command)
• Are you able to install other apps from Microsoft Store?

However, we can try a few steps and check.



Step 1:
Reset the Windows Store Cache

Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2:
Run the Windows Store Apps Troubleshooter

Select the Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3:
Reset Microsoft Store

Refer the steps in this article: Reset Microsoft Store via Settings.



Step 4: New user account

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



Let us know the results. We will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator