Windows 10: BSOD while playing world of warcraft

Discus and support BSOD while playing world of warcraft in Windows 10 BSOD Crashes and Debugging to solve the problem; I have been getting ingame crashes in world of Warcraft for a few weeks now and also chrome is crashing the blizz techs have told me it may be a... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Aussiejohn, Nov 12, 2016.

  1. BSOD while playing world of warcraft


    I have been getting ingame crashes in world of Warcraft for a few weeks now and also chrome is crashing the blizz techs have told me it may be a corrupt windows instillation so I did a fresh reinstall of windows 10 the other day and I have had a few BSOD they seem fairly random and not only when I'm playing games I missed the error code on the last crash but I will get it if I BSOD again I have attached the file with dxdiag etc
    Thanks in advance for any help on this issue

    :)
     
    Aussiejohn, Nov 12, 2016
    #1

  2. Random browser windows keep popping up.

    Have tried malwarebytes, superantispyware, and avast. I may have narrowed it down to a malicious file inside World of Warcraft and battle.net because it always starts up while I'm playing.
     
    MatthewEzell, Nov 12, 2016
    #2
  3. BSoD - Video Schedule Internal Error.

    It only happens while playing world of warcraft (I have no other games on my laptop), it does not happen when not gaming. The problem is quite annoying.

    The nvidia driver should be up to date, and I have lowered all the settings in the game.

    Just got two more BSoD's (video schedule internal error):

    Shared favorites

    Appreciate all help.
     
    Petter_121, Nov 12, 2016
    #3
  4. Ztruker Win User

    BSOD while playing world of warcraft

    No symbols available for build 14393.447 unfortunately so I can't get any useful info out of the dump. This is a Microsoft problem that they need to fix.

    Code: ************* Symbol Path validation summary ************** Response Time (ms) Location Deferred SRV*G:\Symbols Symbol search path is: SRV*G:\Symbols Executable search path is: Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Windows 10 Kernel Version 14393 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100 Machine Name: Kernel base = 0xfffff803`cd691000 PsLoadedModuleList = 0xfffff803`cd996060 Debug session time: Sat Nov 12 07:47:08.375 2016 (UTC - 5:00) System Uptime: 0 days 18:21:56.062 Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe[/quote]
     
    Ztruker, Nov 13, 2016
    #4
  5. I did a fresh install of windows 10 and have crashed twice since here is a who crashed report i hope this helps find the issue

    On Thu 17/11/2016 5:05:32 PM your computer crashed
    crash dump file: C:\Windows\Minidump\111716-3875-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14A510)
    Bugcheck code: 0x1 (0x7FFF25B357A4, 0x0, 0x2033, 0xFFFFC90159482B00)
    Error: APC_INDEX_MISMATCH
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that there has been a mismatch in the APC state index.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Thu 17/11/2016 5:05:32 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x1 (0x7FFF25B357A4, 0x0, 0x2033, 0xFFFFC90159482B00)
    Error: APC_INDEX_MISMATCH
    Bug check description: This indicates that there has been a mismatch in the APC state index.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
     
    Aussiejohn, Nov 16, 2016
    #5
  6. also here is a new DM log done today
     
    Aussiejohn, Nov 16, 2016
    #6
  7. philc43 Win User
    The file reveals the following:
    Code: BugCheck 1, {7fff25b357a4, 0, 2033, ffffc90159482b00} Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExitPico+194 )[/quote] Bugcheck 1 is an APC_INDEX_MISMATCH (1) but I am not very familiar with this.

    All I can suggest is that you try to run Driver Verifier to see if it will reveal any drivers that are misbehaving. This is not for the faint-hearted so if you are not familiar with this read through the following tutorial and note all the warnings. Make sure you have created restore points and backups. Do not run for more than about 24 hrs as that should be long enough to pick up any driver errors and then post back with the results.

    https://www.windowsphoneinfo.com/threads/enable-and-disable-driver-verifier-in-windows-10.1301/
     
    philc43, Nov 16, 2016
    #7
  8. BSOD while playing world of warcraft

    thanks Phil i will run that later today when i get home
     
    Aussiejohn, Nov 16, 2016
    #8
  9. Ztruker Win User
    Phil, are you able to read the dump and get good symbol resolution? All I get is symbol erros.
     
    Ztruker, Nov 17, 2016
    #9
  10. philc43 Win User
    The symbol server was playing up at first but eventually I started to get some meaningful results.
     
    philc43, Nov 17, 2016
    #10
  11. i've been running driver varifier for 12 hours so far no crash i'm about to go to bed ill leave it running overnight, is there anything else i can try if this doesn't help?
     
    Aussiejohn, Nov 17, 2016
    #11
  12. I ran driver varifier for 20 hours no BSOD at all
     
    Aussiejohn, Nov 17, 2016
    #12
  13. Ztruker Win User

    BSOD while playing world of warcraft

    The 11/13 4:123 dump indicates a problem with your Nvidia driver or card:
    Code: ffffa001`ed42f338 fffff80d`89778e01*** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x8c8e01[/quote] There is a 375.95 version available from the Nvidia web site. Ple3ase follow these directions and give it a try, see if that helps:

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.
     
    Ztruker, Nov 18, 2016
    #13
  14. I had already downloaded 375.70 the other day (using DDU) but i will update now, one of the blizzard reps thought the GTX 970 may have had a memory issue and causing my ingame crashes but i tried my sons AMD card and was still getting them so we ruled that out
     
    Aussiejohn, Nov 19, 2016
    #14
  15. Just got another BSOD just now this is the whocrashed report
    On Sun 20/11/2016 1:52:11 PM your computer crashed
    crash dump file: C:\Windows\Minidump\112016-3640-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14A510)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801CE1E8BDE, 0xFFFF96817075AD50, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sun 20/11/2016 1:52:11 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801CE1E8BDE, 0xFFFF96817075AD50, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


    and also a fresh DM log just after the pc restarted
    again thanks in advance for any help with this
     
    Aussiejohn, Nov 19, 2016
    #15
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BSOD while playing world of warcraft

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