Windows 10: BSOD while pluging micro hdmi - system_service_exception (ks.sys)

Discus and support BSOD while pluging micro hdmi - system_service_exception (ks.sys) in Windows 10 BSOD Crashes and Debugging to solve the problem; hi guys, i have a asus tablet t100ha with windows 10 that works great but when i plug the hdmi to my tv i get a BSOD system_service_exception... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Richydoe, Aug 1, 2016.

  1. Richydoe Win User

    BSOD while pluging micro hdmi - system_service_exception (ks.sys)


    hi guys,

    i have a asus tablet t100ha with windows 10 that works great but when i plug the hdmi to my tv i get a BSOD system_service_exception (ks.sys) and computer restarts. if i keep the hdmi in i get the same BSOD after the asus logo and it keeps restarting. i was able to locate the conflicted service and it is the audio windows service. if i stop the service then i can plug the hdmi and use my tv as a monitor without problems but there is no sound so it is worthless. i need help to find out what can i do to fix this. *cry
    Attachment 93643

    :)
     
    Richydoe, Aug 1, 2016
    #1

  2. [FIXED]Sound Issues - No Bass, Music Quality Bad

    I had the same problem, but until micro fixes it,what I did was with hdmi cable to tv from lap top and listen to music on line with head phones pluged into tv and it sounds great - jeff
     
    jeffwolfe704, Aug 1, 2016
    #2
  3. A_Sameh Win User
    SYSTEM_SERVICE_EXCEPTION (ks.sys)

    i was using multiple things such as browser , adobe reader and intellij IDE . suddenly death screens appeared with SYSTEM_SERVICE_EXCEPTION , what failed : "ks.sys" .
     
    A_Sameh, Aug 1, 2016
    #3
  4. Ztruker Win User

    BSOD while pluging micro hdmi - system_service_exception (ks.sys)

    The 8/1 12:25 dump indicates a problem with isstrtc.sys:
    Code: BugCheck 3B, {c0000005, fffff800d62ef660, ffffd00183a818f0, 0} *** WARNING: Unable to verify timestamp for isstrtc.sys *** ERROR: Module load completed but symbols could not be loaded for isstrtc.sys Probably caused by : ks.sys ( ks!KspPinPropertyHandler+1f0 )[/quote] This belongs to Intel(R) SST Audio Driver which makes sense as you are having audio problems.
    I believe this is part of the Intel SOC driver package. There is a newer one on the ASUS web site

    Attachment 93777

    Give that a try, see if it resolves the problem.
     
    Ztruker, Aug 2, 2016
    #4
  5. Richydoe Win User
    This belongs to Intel(R) SST Audio Driver which makes sense as you are having audio problems.
    I believe this is part of the Intel SOC driver package. There is a newer one on the ASUS web site

    Attachment 93777

    Give that a try, see if it resolves the problem.[/quote] that soc driver package has the same version that i have installed. i looked online and i have the latest version. i also tried installing an older version and i got a different BSOD when i plugged the micro hdmi. this time it said "page_fault_nonpaged_area_ks.sys).
    any ideas?
     
    Richydoe, Aug 3, 2016
    #5
  6. Ztruker Win User
    Ztruker, Aug 3, 2016
    #6
  7. Richydoe Win User
    after your advice, i installed the newer video drivers and still the same BSOD. so i kept looking online and i found that a lot of people has that problem when they try to connect their t100s to a vizio tv. the problem is the isstrtc.sys. so i tried with my other non-vizio tv and boom it worked. however, there is a fix that i found for the vizio tvs. somebody uploaded a specific audio driver to fix that BSOD but it is only 32 bits. i installed in my wife's t100ta which has windows 10 32 bits and now it works with the vizio tv. unfortunately, my computer is a t100ha and the OS is 64 bits so i cannot use that fix. crazy right?
     
    Richydoe, Aug 4, 2016
    #7
  8. Ztruker Win User

    BSOD while pluging micro hdmi - system_service_exception (ks.sys)

    Great work!

    Can you post a link to the info you found and to the fix? Might help someone else.
     
    Ztruker, Apr 5, 2018
    #8
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BSOD while pluging micro hdmi - system_service_exception (ks.sys)

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