Windows 10: BSOD - Win10: Driver Verifier without any driver information

Discus and support BSOD - Win10: Driver Verifier without any driver information in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, everybody, For quite some time I have had some problems with my Surface Book 2. There are more and more BSODs, e.g. when playing, surfing and... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by PaK20, Mar 28, 2020.

  1. PaK20 Win User

    BSOD - Win10: Driver Verifier without any driver information


    Hello, everybody,

    For quite some time I have had some problems with my Surface Book 2.
    There are more and more BSODs, e.g. when playing, surfing and sometimes even when the screen is not active.

    I have already tested some approaches, also from the forum, and then I came across the hint for Driver Verifier.

    Unfortunately I can hardly recognize anything from the dumps, also due to lack of experience.
    I only see that no driver is mentioned.

    OneDrive - Dumps

    Can you help me, please? Or do you have ideas or tips for me?
    I'm a little desperate here.

    Thanks a lot in advance.

    :)
     
    PaK20, Mar 28, 2020
    #1

  2. Driver Verifier BSOD diagnosis opinions?

    I used the link provided and selected the option that says the BSOD occurred while using my PC. The link suggests checking for updates and disconnecting hardware. My software is already up to date, and rather than disconnecting random hardware, I was under
    the impression from that by uploading the dump files from the Driver Verifier program that from

    this post
    , there might be some clues as to what specific driver is causing the crashes. Is that possible to determine?
     
    BSOD Monster, Mar 28, 2020
    #2
  3. Nikhar_K Win User
    BSOD hidclass with driver verifier

    Hi Doc_Samson,



    Thank you for writing to Microsoft Community Forums.



    I understand that you receive Blue Screen error with hidclass.sys. In order to get to the root cause of the issue, we will need the Dump files, so that we can analyze them and assist you accordingly. I have sent a private message to you, please share
    the Dump files over the private message.



    To access Private Message click on your Profile on the top right corner, then click on the ellipses, and select
    View Private Messages.



    However, the hidclass.sys is a driver file for Human Interface Devices, which are basically, keyboard/mouse or gaming controllers. I would suggest you to disconnect all the external devices and see if that helps.



    I would suggest you to refer the steps mentioned below and see if that helps:



    Method 1: Update drivers



    I suggest you to update the drivers on the computer, to make sure that all the drivers are up to date including Keyboard, Mouse, USB and HID Drivers. In addition, you may also update the chipset drivers from the computer manufacturer’s websites. Kindly
    refer the article
    Update drivers in Windows 10
    .



    Method 2: Check hard disk for errors



    I would suggest you to run chkdsk utility to check any errors in the hard drive. Refer the steps mentioned below:



    1. Type command prompt in the search bar on the
      Taskbar.
    2. Right click on the command prompt icon and select
      Run as administrator.
    3. Now, paste the following command and hit Enter: chkdsk/f C:
    4. Select Yes and restart the computer.


    Note: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost



    Method 3: Windows Memory Diagnostic



    You can also run Memory Diagnostic on the computer to check for any memory corruption errors. Follow the steps mentioned below:



    1. Press Windows key + R, to open
      Run
      dialog box.
    2. Type mdsched and click on
      OK
      .
    3. Click on Restart now and check for problems.


    You may want to refer the troubleshooting steps mentioned in the article

    Troubleshoot blue screen errors
    .



    You can also refer the suggestions provided by auggy replied on May 15, 2018 in the thread

    BSOD Hidclass.sys
    .



    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Mar 28, 2020
    #3
  4. RG_Tech Win User

    BSOD - Win10: Driver Verifier without any driver information

    Verifier BSOD with DEVICE_VERIFIER_DETECTED_VIOLATION with no indication of what driver was at fault

    That reminds me that I meant to mention that I have to exclude the following drivers from Verifier or I get boot time BSOD's:

    SSRFSF.SYS

    VTRACK.SYS

    SYMEFASI64.SYS

    This was relevant information and agrees with your analysis.

    Any advice on the use of either IASTORA.SYS or STORAHCI.SYS? And, why the DUMP_* drivers of either is always listed in Verifier?

    Thanks for the help!
     
    RG_Tech, Mar 28, 2020
    #4
Thema:

BSOD - Win10: Driver Verifier without any driver information

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