BSOD Win10 tdx.sys - after update

Discus and support BSOD Win10 tdx.sys - after update in Windows 10 BSOD Crashes and Debugging to solve the problem; PC restarted to install latest updates and now it just restarts with the error SYSTEM_THREAD_EXCEPTION_NOT_HANDLED with reference to the file tdx.sys.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MikeB(70), Aug 10, 2018 at 9:03 AM.

  1. MikeB(70) Win User

    BSOD Win10 tdx.sys - after update


    PC restarted to install latest updates and now it just restarts with the error SYSTEM_THREAD_EXCEPTION_NOT_HANDLED with reference to the file tdx.sys.

    I was hoping someone could have a look at the extract below from the dmp file and let me know your thoughts.


    Thanks


    Microsoft (R) Windows Debugger Version 10.0.17134.12 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [E:\Data Backups\MEMORY.DMP]
    Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.


    ************* Path validation summary **************
    Response Time (ms) Location
    Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 10 Kernel Version 16299 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 16299.15.amd64fre.rs3_release.170928-1534
    Machine Name:
    Kernel base = 0xfffff803`a3400000 PsLoadedModuleList = 0xfffff803`a3767130
    Debug session time: Fri Aug 10 09:04:10.879 2018 (UTC + 1:00)
    System Uptime: 0 days 0:01:00.657
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........................................................
    Loading User Symbols

    Loading unloaded module list
    .......
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 7E, {ffffffffc0000005, fffff8047e4614ed, ffff8d8d694f4608, ffff8d8d694f3e50}

    *** ERROR: Module load completed but symbols could not be loaded for siserial.sys
    Probably caused by : tdx.sys ( tdx!TdxTdiDispatchInternalDeviceControl+3d )

    Followup: MachineOwner
    ---------

    3: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8047e4614ed, The address that the exception occurred at
    Arg3: ffff8d8d694f4608, Exception Record Address
    Arg4: ffff8d8d694f3e50, Context Record Address

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1


    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 401

    BUILD_VERSION_STRING: 16299.15.amd64fre.rs3_release.170928-1534

    SYSTEM_MANUFACTURER: Hewlett-Packard

    SYSTEM_PRODUCT_NAME: HP ENVY Notebook

    SYSTEM_SKU: M5L32EA#ABU

    SYSTEM_VERSION: Type1ProductConfigId

    BIOS_VENDOR: Insyde

    BIOS_VERSION: F.35

    BIOS_DATE: 03/03/2016

    BASEBOARD_MANUFACTURER: Hewlett-Packard

    BASEBOARD_PRODUCT: 80DE

    BASEBOARD_VERSION: 64.36

    DUMP_TYPE: 1

    BUGCHECK_P1: ffffffffc0000005

    BUGCHECK_P2: fffff8047e4614ed

    BUGCHECK_P3: ffff8d8d694f4608

    BUGCHECK_P4: ffff8d8d694f3e50

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    FAULTING_IP:
    tdx!TdxTdiDispatchInternalDeviceControl+3d
    fffff804`7e4614ed 488b4820 mov rcx,qword ptr [rax+20h]

    EXCEPTION_RECORD: ffff8d8d694f4608 -- (.exr 0xffff8d8d694f4608)
    ExceptionAddress: fffff8047e4614ed (tdx!TdxTdiDispatchInternalDeviceControl+0x000000000000003d)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 0000000000000020
    Attempt to read from address 0000000000000020

    CONTEXT: ffff8d8d694f3e50 -- (.cxr 0xffff8d8d694f3e50)
    rax=0000000000000000 rbx=ffffb58580f43db0 rcx=ffffb5857cc81e40
    rdx=ffffb58580f43db0 rsi=0000000000000000 rdi=ffffb58580f43e80
    rip=fffff8047e4614ed rsp=ffff8d8d694f4840 rbp=0000000000000080
    r8=000000000000000f r9=ffffb5857cc81e40 r10=ffff940113947800
    r11=0000000000000000 r12=0000000000000648 r13=0000000000000001
    r14=ffffb58577cc9040 r15=0000000000000000
    iopl=0 nv up ei pl nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202
    tdx!TdxTdiDispatchInternalDeviceControl+0x3d:
    fffff804`7e4614ed 488b4820 mov rcx,qword ptr [rax+20h] ds:002b:00000000`00000020=????????????????
    Resetting default scope

    CPU_COUNT: 4

    CPU_MHZ: 95a

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 3d

    CPU_STEPPING: 4

    CPU_MICROCODE: 6,3d,4,0 (F,M,S,R) SIG: 22'00000000 (cache) 22'00000000 (init)

    BLACKBOXBSD: 1 (!blackboxbsd)


    BLACKBOXPNP: 1 (!blackboxpnp)


    PROCESS_NAME: System

    CURRENT_IRQL: 0

    FOLLOWUP_IP:
    tdx!TdxTdiDispatchInternalDeviceControl+3d
    fffff804`7e4614ed 488b4820 mov rcx,qword ptr [rax+20h]

    BUGCHECK_STR: AV

    READ_ADDRESS: 0000000000000020

    DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 0000000000000020

    ANALYSIS_SESSION_HOST: DESKTOP-K218O24

    ANALYSIS_SESSION_TIME: 08-10-2018 13:43:22.0396

    ANALYSIS_VERSION: 10.0.17134.12 x86fre

    LAST_CONTROL_TRANSFER: from fffff803a3434669 to fffff8047e4614ed

    STACK_TEXT:
    ffff8d8d`694f4840 fffff803`a3434669 : fffff804`00000000 ffffb585`812690d8 00000000`00000080 00000000`00000004 : tdx!TdxTdiDispatchInternalDeviceControl+0x3d
    ffff8d8d`694f48b0 fffff804`7f8f4a78 : fffff804`7f96883f fffff804`7f968770 ffffb585`8126d4d8 ffffb585`80f43228 : nt!IofCallDriver+0x59
    ffff8d8d`694f48f0 fffff804`7fa2198a : fffff804`7f9686bf fffff804`7f8f3013 ffffb585`8126d4d8 fffff803`a36ae11f : siserial+0x4a78
    ffff8d8d`694f4930 fffff804`7f9380d7 : fffff804`7fa35080 ffff8d8d`694f4a68 00000000`00000011 ffff8d8d`694f4a68 : siserial+0x13198a
    ffff8d8d`694f4970 fffff804`7f93f75e : ffffb585`812690c8 ffff8d8d`694f4a68 00000000`00000011 00000000`00000001 : siserial+0x480d7
    ffff8d8d`694f4a40 fffff804`7f95b9ad : ffffb585`81269000 ffffb585`80f40958 ffffb585`80f43290 ffffb585`80f435f8 : siserial+0x4f75e
    ffff8d8d`694f4ae0 fffff804`7f95a1a3 : ffffb585`80f431b0 ffffb585`80f43228 00000000`00000000 00000000`00000000 : siserial+0x6b9ad
    ffff8d8d`694f4b40 fffff804`7f959d4a : ffffb585`80f431b0 fffff804`7f959d20 00000000`00000010 00000000`00000246 : siserial+0x6a1a3
    ffff8d8d`694f4bd0 fffff803`a3516c07 : ffffb585`80f43228 fffff804`7f959d20 ffff9401`13946180 00000425`b59bbfff : siserial+0x69d4a
    ffff8d8d`694f4c10 fffff803`a357ccc6 : ffff9401`13946180 ffffb585`80ee4040 fffff803`a3516bc0 00000000`00000000 : nt!PspSystemThreadStartup+0x47
    ffff8d8d`694f4c60 00000000`00000000 : ffff8d8d`694f5000 ffff8d8d`694ef000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


    THREAD_SHA1_HASH_MOD_FUNC: bc664042d9e5ac003a47bcc69c83f7e32945de3b

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: d9d914f74eda1a8cd184ecc416099a4fd0272724

    THREAD_SHA1_HASH_MOD: 745ad636fc84faea4a79f53b8294cbf80a5f2c34

    FAULT_INSTR_CODE: 20488b48

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: tdx!TdxTdiDispatchInternalDeviceControl+3d

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: tdx

    IMAGE_NAME: tdx.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: cbc8cf3

    STACK_COMMAND: .cxr 0xffff8d8d694f3e50 ; kb

    BUCKET_ID_FUNC_OFFSET: 3d

    FAILURE_BUCKET_ID: AV_tdx!TdxTdiDispatchInternalDeviceControl

    BUCKET_ID: AV_tdx!TdxTdiDispatchInternalDeviceControl

    PRIMARY_PROBLEM_CLASS: AV_tdx!TdxTdiDispatchInternalDeviceControl

    TARGET_TIME: 2018-08-10T08:04:10.000Z

    OSBUILD: 16299

    OSSERVICEPACK: 0

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 784

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2018-03-01 05:36:55

    BUILDDATESTAMP_STR: 170928-1534

    BUILDLAB_STR: rs3_release

    BUILDOSVER_STR: 10.0.16299.15.amd64fre.rs3_release.170928-1534

    ANALYSIS_SESSION_ELAPSED_TIME: 1989

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:av_tdx!tdxtdidispatchinternaldevicecontrol

    FAILURE_ID_HASH: {78e8b4c1-007b-6ff1-2a23-47e3c9917b14}

    Followup: MachineOwner
    ---------

    :)
     
  2. user33331 Win User

    Win10: windows update stuck at never ending loop ?

    When in win10:
    • Update&security -> Windows update -> Finding update... .... .... ....
    Planning to download the latest Win10.ISO (vers.1803) and manually update:
    - Then wait that my ordered new SSD arrives and clone the old HDD to it.
     
  3. interestingkid005140 Win User
    wdf01000.sys and ntoskrnl.exe BSOD

    I'm on Windows 10, 64bit

    Basically, whenever I try to update my LPC controller through Device Manager, BSOD with WDF_VIOLATION occurs (culprit being wdf01000.sys)

    So I try to use the driver verifier to see which driver is causing the BSOD, but then it causes BSOD (cultprit being ntoskrnl.exe)

    Have no idea which driver is causing them

    Please help!

    Here are my list of drivers and system info: Documents
     
    interestingkid005140, Aug 10, 2018 at 9:10 AM
    #3
  4. Joy Kemprai Win User

    BSOD Win10 tdx.sys - after update

    BSOD - driver_irql_not_less_or_equal (l1c63x64.sys)

    Hi Seung,

    Sorry for the inconvenience caused by BSOD - driver_irql_not_less_or_equal (l1c63x64.sys).

    Please let us know the make/model of your computer.

    The L1C63x64.sys is the Atheros LAN driver and I would suggest to uninstall and reinstall the Atheros LAN driver but install the latest Atheros LAN driver by visiting the manufacture's website and avoid using any LAN driver available though Windows Update.

    However the problem could also be with any VPN software and other software so make sure you have the latest version of each of these software.

    If the errors continue uninstall the VPN software and check if the issue persist.

    Hope this helps. Get back to us for further queries for BSOD - driver_irql_not_less_or_equal (l1c63x64.sys). We are happy to help!
     
Thema:

BSOD Win10 tdx.sys - after update

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