Windows 10: BSOD Win32kbase.sys During Gaming

Discus and support BSOD Win32kbase.sys During Gaming in Windows 10 BSOD Crashes and Debugging to solve the problem; Ever since my previous windows build I have been getting a BSOD while trying to play certain games on Steam which is cause by 'Moving my Mouse' Having... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Martin.9, Dec 6, 2018.

  1. Martin.9 Win User

    BSOD Win32kbase.sys During Gaming


    Ever since my previous windows build I have been getting a BSOD while trying to play certain games on Steam which is cause by 'Moving my Mouse' Having updated drivers/Reinstalled Windows to the latest Build (18290) I am Still getting a BSOD when I touch my mouse. I have tried using a different mouse but the BSOD still occurs.

    When I start a game on Steam it loads as normal ( I can use the keyboard to navigate through the Menu's but as soon as I touch the Mouse a BSOD happens showing a StopCode Win32kbase.sys

    Is there a possible Fix for this?

    Thank you.



    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: ffffe1cc3e5c35b2, Address of the instruction which caused the bugcheck
    Arg3: ffffa889fbd90ce0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1


    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 18290.1000.amd64fre.rs_prerelease.181121-1501

    SYSTEM_MANUFACTURER: System manufacturer

    SYSTEM_PRODUCT_NAME: System Product Name

    SYSTEM_SKU: ASUS_MB_KBLX

    SYSTEM_VERSION: System Version

    BIOS_VENDOR: American Megatrends Inc.

    BIOS_VERSION: 1603

    BIOS_DATE: 11/02/2018

    BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.

    BASEBOARD_PRODUCT: ROG RAMPAGE VI EXTREME

    BASEBOARD_VERSION: Rev 1.xx

    DUMP_TYPE: 2

    BUGCHECK_P1: c0000005

    BUGCHECK_P2: ffffe1cc3e5c35b2

    BUGCHECK_P3: ffffa889fbd90ce0

    BUGCHECK_P4: 0

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    FAULTING_IP:
    win32kbase!tagObjLock::LockExclusive+12
    ffffe1cc`3e5c35b2 48394108 cmp qword ptr [rcx+8],rax

    CONTEXT: ffffa889fbd90ce0 --
    (.cxr 0xffffa889fbd90ce0)
    rax=ffffe30d17f87080 rbx=0000000000000038 rcx=0000000000000038
    rdx=0000000000000005 rsi=ffffe18d868258a0 rdi=0000000000000005
    rip=ffffe1cc3e5c35b2 rsp=ffffa889fbd916d0 rbp=0000000000000000
    r8=0000000000000008 r9=ffffe1cc3e2f95a0 r10=ffffe1cc3e2f95a0
    r11=0000000000000000 r12=000000000001003d r13=ffffa889fbd91888
    r14=ffffa889fbd917a8 r15=0000000000000000
    iopl=0 nv up ei ng nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050282
    win32kbase!tagObjLock::LockExclusive+0x12:
    ffffe1cc`3e5c35b2 48394108 cmp qword ptr [rcx+8],rax ds:002b:00000000`00000040=????????????????
    Resetting default scope

    CPU_COUNT: 10

    CPU_MHZ: e10

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 55

    CPU_STEPPING: 4

    CPU_MICROCODE: 6,55,4,0 (F,M,S,R) SIG: 200004D'00000000 (cache) 200004D'00000000 (init)

    BLACKBOXBSD: 1 (
    !blackboxbsd)


    BLACKBOXPNP: 1 (
    !blackboxpnp)


    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: 0x3B

    PROCESS_NAME: csrss.exe

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: MAIRTIN-PC

    ANALYSIS_SESSION_TIME: 12-06-2018 13:36:24.0983

    ANALYSIS_VERSION: 10.0.18272.1001 amd64fre

    LAST_CONTROL_TRANSFER: from ffffe1cc3e2044f2 to ffffe1cc3e5c35b2

    STACK_TEXT:
    ffffa889`fbd916d0 ffffe1cc`3e2044f2 : ffffe18d`806559d8 00000000`00000000 00000000`00000000 00000000`00000004 : win32kbase!tagObjLock::LockExclusive+0x12
    ffffa889`fbd91700 ffffe1cc`3e2d8d1f : 00000000`00000000 ffffa889`fbd917f1 ffffe18d`806559c0 ffffe18d`868258a0 : win32kfull!CMultiPerObjectLockExclusive<5>::CMultiPerObjectLockExclusive<5><tagObjLock,tagObjLock,tagObjLock,tagObjLock,tagObjLock>+0xe2
    ffffa889`fbd91730 ffffe1cc`3e2d8132 : 00000000`00000002 00000003`****`0017f906 ffffa889`fbd91ad8 : win32kfull!EditionPostRawMouseInputMessage+0x3ef
    ffffa889`fbd91850 ffffe1cc`3e2d91b0 : ffffa889`fbd91cd0 ffffe18d`8065a050 00000000`00000000 ffffa889`fbd91b29 : win32kfull!xxxMoveEventAbsolute+0x2e6
    ffffa889`fbd919a0 ffffe1cc`3e663640 : 00000000`00000000 00000000`00000000 ffffa889`fbd91ad8 fffff806`00000000 : win32kfull!EditionCommitMousePosAndMove+0x80
    ffffa889`fbd91a00 ffffe1cc`3e5c2c6c : 00000000`00000001 ffffa889`fbd91b29 00000000`00000000 00000000`00000001 : win32kbase!ApiSetEditionCommitMousePosAndMove+0xd4
    ffffa889`fbd91a70 ffffe1cc`3e5c5e9b : 0000021c`000003c0 ffffa889`fbd91be0 ffffa889`fbd91ca0 ffffa889`fbd91cd0 : win32kbase!CMouseProcessor::CommitMousePosAndMoveCursor+0x118
    ffffa889`fbd91b90 ffffe1cc`3e7443a9 : 0000021c`000003c0 ffffe1cc`3e7b90c0 ffffe18d`86c905e0 0000021c`000003c1 : win32kbase!CMouseProcessor:BSOD Win32kbase.sys During Gaming :processMouseInputData+0xef
    ffffa889`fbd91c00 ffffe1cc`3e73c1d6 : ffffe18d`806062d0 ffffe30d`17eba650 00000000`00000018 ffffe18d`806062d0 : win32kbase!CMouseProcessor:BSOD Win32kbase.sys During Gaming :processInput+0x3b9
    ffffa889`fbd91d80 ffffe1cc`3e7301da : ffffe1cc`3e7830e0 ffffa889`fbd91e59 ffffe18d`806062d0 ffffcf82`00490400 : win32kbase!CMouseSensor:BSOD Win32kbase.sys During Gaming :processInput+0x56
    ffffa889`fbd91dc0 ffffe1cc`3e5c5217 : 00000000`00000040 ffffe1cc`3e7830e0 00000000`00000003 fffff806`6f6dc6d8 : win32kbase!CBaseInput::OnReadNotification+0x47a
    ffffa889`fbd91ec0 ffffe1cc`3e5c4e42 : ffffffff`ffffffd2 ffffe18d`8068d1a0 00000000`00000006 00000000`0000000c : win32kbase!CBaseInput::OnDispatcherObjectSignaled+0x2ff
    ffffa889`fbd91ff0 ffffe1cc`3e628c7b : 00000000`00000001 00000000`00000004 00000000`00000000 00000000`00000000 : win32kbase!CBaseInput::_OnDispatcherObjectSignaled+0x12
    ffffa889`fbd92020 ffffe1cc`3e628a11 : 00000000`00000006 00000000`00000004 00000000`0000000b ffffe30d`0000000d : win32kbase!LegacyInputDispatcher:BSOD Win32kbase.sys During Gaming :Dispatch+0x53
    ffffa889`fbd92050 ffffe1cc`3e21322a : ffffe18d`8062a8a0 ffffe18d`8062a8a0 00000000`00000004 00000000`00000001 : win32kbase!LegacyInputDispatcher::WaitAndDispatch+0xf1
    ffffa889`fbd92140 ffffe1cc`3e212e8a : 00000000`00000004 ffffe1cc`3e7c5260 00000000`0000000c 00000000`00000005 : win32kfull!xxxDesktopThreadWaiter+0x12a
    ffffa889`fbd921c0 ffffe1cc`3e5b6323 : ffffe30d`17f87080 ffffe30d`17f87080 00000000`00000000 00000000`00000005 : win32kfull!xxxDesktopThread+0x3da
    ffffa889`fbd922a0 ffffe1cc`3e224ec0 : ffffe30d`17f87080 00000000`00000005 00000000`00000000 00000000`00000000 : win32kbase!xxxCreateSystemThreads+0x273
    ffffa889`fbd92390 fffff806`6f88a7d5 : ffffe30d`17f87080 00000000`00000005 000001a8`****`00000470 : win32kfull!NtUserCallNoParam+0x70
    ffffa889`fbd923c0 00007ffb`19c91144 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
    00000090`01f3fc28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`19c91144


    THREAD_SHA1_HASH_MOD_FUNC: bbd31b63d62cbd92355e68787a94c7309f941889

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 63f968c42ec4527f082bdbf4ba42129a3d8bcd6c

    THREAD_SHA1_HASH_MOD: c8c2a0c1dedc385433ecb15358487d191760659b

    FOLLOWUP_IP:
    win32kbase!tagObjLock::LockExclusive+12
    ffffe1cc`3e5c35b2 48394108 cmp qword ptr [rcx+8],rax

    FAULT_INSTR_CODE: 8413948

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: win32kbase!tagObjLock::LockExclusive+12

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME:
    win32kbase

    IMAGE_NAME: win32kbase.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    IMAGE_VERSION: 10.0.18290.1000

    STACK_COMMAND: .cxr 0xffffa889fbd90ce0 ; kb

    BUCKET_ID_FUNC_OFFSET: 12

    FAILURE_BUCKET_ID: 0x3B_win32kbase!tagObjLock::LockExclusive

    BUCKET_ID: 0x3B_win32kbase!tagObjLock::LockExclusive

    PRIMARY_PROBLEM_CLASS: 0x3B_win32kbase!tagObjLock::LockExclusive

    TARGET_TIME: 2018-12-06T11:37:08.000Z

    OSBUILD: 18290

    OSSERVICEPACK: 1000

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 272

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 1983-08-18 17:51:57

    BUILDDATESTAMP_STR: 181121-1501

    BUILDLAB_STR: rs_prerelease

    BUILDOSVER_STR: 10.0.18290.1000.amd64fre.rs_prerelease.181121-1501

    ANALYSIS_SESSION_ELAPSED_TIME: 5db

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x3b_win32kbase!tagobjlock::lockexclusive

    FAILURE_ID_HASH: {90f33cda-823e-dd0d-5e50-c69ca0316667}

    Followup: MachineOwner
    ---------

    4: kd> !blackboxbsd
    Version: 168
    Product type: 1

    Auto advanced boot: FALSE
    Advanced boot menu timeout: 30
    Last boot succeeded: TRUE
    Last boot shutdown: FALSE
    Sleep in progrees: FALSE

    Power button timestamp: 0
    System running: TRUE
    Connected standby in progress: FALSE
    User shutdown in progress: FALSE
    System shutdown in progress: FALSE
    Sleep in progress: 0
    Connected standby scenario instance id: 0
    Connected standby entry reason: 0
    Connected standby exit reason: 0
    System sleep transitions to on: 0
    Last reference time: 0x1d48d546034f58b
    Last reference time checksum: 0x643d41c6
    Last update boot id: 28

    Boot attempt count: 1
    Last boot checkpoint: TRUE
    Checksum: 0x98
    Last boot id: 28
    Last successful shutdown boot id: 24
    Last reported abnormal shutdown boot id: 27

    Error info boot id: 0
    Error info repeat count: 0
    Error info other error count: 0
    Error info code: 0
    Error info other error count: 0

    Power button last press time: 0
    Power button cumulative press count: 0
    Power button last press boot id: 0
    Power button last power watchdog stage: 0
    Power button watchdog armed: FALSE
    Power button shutdown in progress: FALSE
    Power button last release time: 0
    Power button cumulative release count: 0
    Power button last release boot id: 0
    Power button error count: 0
    Power button current connected standby phase: 0
    Power button transition latest checkpoint id: 0
    Power button transition latest checkpoint type: 0
    Power button transition latest checkpoint sequence number: 0


    :)
     
    Martin.9, Dec 6, 2018
    #1

  2. win32kbase BSOD



    BSOD Win32kbase.sys During Gaming [​IMG]


    And now?
     
    Tedjones1337, Dec 6, 2018
    #2
  3. SpankyZA Win User
    BSOD while gaming - wdf01000.sys


    Hi gents,

    I have created an account here to ask for some assistance because I am at wit's end with my BSOD issues.

    Early January 2018 my PC started acting up and BSODing like a wild savage while gaming. MemTest, OCCT all passed just fine so I moved from a hardware to a software assumption. I decided to reinstall Windows10 since I had never had a clean (only upgraded) Windows 10 install - PROBLEM SOLVED. Or so I thought. The problem has now resurfaced ~2 Months later and I have no idea what the issue is.


    • When does it happen? > While gaming
    • Result - BSOD of various description but most recently it seems to be wdf01000.sys related:
      • KMODE_EXCEPTION_NOT_HANDLED
      • IRQL not less or equal
      • Many others I can't recall

    I have run the forum's BSOD data collection app and attached the result which was generated when running Driver Verifier.

    I will try get more dumps as a result of gameplay and upload.

    Any help GREATLY appreciated.

    A frustrated gamer,
     
    SpankyZA, Dec 6, 2018
    #3
  4. BSOD Win32kbase.sys During Gaming

    BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Dec 6, 2018
    #4
Thema:

BSOD Win32kbase.sys During Gaming

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