Windows 10: BSOD Windows 10 Pro

Hello every one,

I just got new laptop for a week and recently I experienced BSOD repeatedly in WIn 10 64 Pro.

Some with BAD_POOL_HEADER and IRQL_NOT_LESS_OR_EQUAL

I did update all drivers as recommend, run the mem test and it pass with no fault, here is the dump file please help me check which driver or hardware causes the error and how to fix it.

thank so much


Dump File : 120518-10890-01.dmp

Crash Time : 12/5/2018 12:12:15 PM

Bug Check String : IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x0000000a

Parameter 1 : ffffef77`80000000

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000000

Parameter 4 : fffff800`e459be50

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+1a9690

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.17134.407 (WinBuild.160101.0800)

Processor : x64

Crash Address : ntoskrnl.exe+1a9690

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Full Path : C:\Windows\Minidump\120518-10890-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 17134

Dump File Size : 2,372,420

Dump File Time : 12/5/2018 12:13:37 PM

==================================================

==================================================
Dump File : 120618-10765-01.dmp
Crash Time : 12/6/2018 2:01:07 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000022
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : storport.sys
Caused By Address : storport.sys+56050
File Description : Microsoft Storage Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.17134.376 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1a9690
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Full Path : C:\Windows\Minidump\120618-10765-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 17134
Dump File Size : 2,140,004
Dump File Time : 12/6/2018 2:03:27 AM
==================================================
https://1drv.ms/f/s!AnkTnsAt_dWCdm7Xe7-HxmP-fKw

:)

 

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Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

https://www.microsoft.com/en-in/software-download/windows10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select the Region from the list and click Next.
• Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.