Windows 10: BSOD with firefox.exe and memory_corruption

Discus and support BSOD with firefox.exe and memory_corruption in Windows 10 BSOD Crashes and Debugging to solve the problem; I installed Windows Debugger in order to diagnostic the problem but I couldn't handle what's wrong. I did a fresh new install of windows and the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by ElThaylaur, Dec 9, 2020.

  1. ELTHAYLAUR
    ElThaylaur Win User

    BSOD with firefox.exe and memory_corruption


    I installed Windows Debugger in order to diagnostic the problem but I couldn't handle what's wrong.
    I did a fresh new install of windows and the problem keep happening several time.






    Microsoft R Windows Debugger Version 10.0.15063.468 AMD64
    Copyright c Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.


    ************* Symbol Path validation summary **************
    Response Time ms Location
    Deferred srv*c:\SymbolsSrvCache*https://msdl.microsoft.com/download/symbols
    Symbol search path is: srv*c:\SymbolsSrvCache*https://msdl.microsoft.com/download/symbols
    Executable search path is:
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlmp.exe -
    Windows 10 Kernel Version 19041 MP 6 procs Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 19041.1.amd64fre.vb_release.191206-1406
    Machine Name:
    Kernel base = 0xfffff807`73800000 PsLoadedModuleList = 0xfffff807`7442a2b0
    Debug session time: Wed Dec 9 19:59:33.856 2020 UTC + 1:00
    System Uptime: 0 days 0:09:57.507
    Loading Kernel Symbols
    ...............................................................
    ..Page 403beb not present in the dump file. Type ".hh dbgerr004" for details
    ..............................................................
    .............................Page 1fd2e7 not present in the dump file. Type ".hh dbgerr004" for details
    ..................................
    Loading User Symbols
    PEB is paged out Peb.Ldr = 000000ca`726d0018. Type ".hh dbgerr001" for details
    Loading unloaded module list
    .......
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 50, {ffffc98c00000004, 10, ffffc98c00000004, 2}

    Probably caused by : memory_corruption nt!MiSystemFault+1f40ab

    Followup: MachineOwner
    ---------


    4: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    PAGE_FAULT_IN_NONPAGED_AREA 50
    Invalid system memory was referenced. This cannot be protected by try-except.
    Typically the address is just plain bad or it is pointing at freed memory.
    Arguments:
    Arg1: ffffc98c00000004, memory referenced.
    Arg2: 0000000000000010, value 0 = read operation, 1 = write operation.
    Arg3: ffffc98c00000004, If non-zero, the instruction address which referenced the bad memory
    address.
    Arg4: 0000000000000002, reserved

    Debugging Details:
    ------------------


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 401

    BUILD_VERSION_STRING: 19041.1.amd64fre.vb_release.191206-1406

    SYSTEM_PRODUCT_NAME: To Be Filled By O.E.M.

    SYSTEM_SKU: To Be Filled By O.E.M.

    SYSTEM_VERSION: To Be Filled By O.E.M.

    BIOS_VENDOR: American Megatrends Inc.

    BIOS_VERSION: P3.60

    BIOS_DATE: 07/22/2020

    BASEBOARD_MANUFACTURER: ASRock

    BASEBOARD_PRODUCT: A320M-DVS R3.0

    BASEBOARD_VERSION:

    DUMP_TYPE: 1

    BUGCHECK_P1: ffffc98c00000004

    BUGCHECK_P2: 10

    BUGCHECK_P3: ffffc98c00000004

    BUGCHECK_P4: 2

    READ_ADDRESS: Unable to get offset of nt!_MI_VISIBLE_STATE.SpecialPool
    Unable to get value of nt!_MI_VISIBLE_STATE.SessionSpecialPool
    ffffc98c00000004

    FAULTING_IP:
    +0
    ffffc98c`00000004 ?? ???

    MM_INTERNAL_CODE: 2

    CPU_COUNT: 6

    CPU_MHZ: e09

    CPU_VENDOR: AuthenticAMD

    CPU_FAMILY: 17

    CPU_MODEL: 71

    CPU_STEPPING: 0

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: AV

    PROCESS_NAME: firefox.exe

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: DESKTOP-LO81LT0

    ANALYSIS_SESSION_TIME: 12-09-2020 20:12:18.0003

    ANALYSIS_VERSION: 10.0.15063.468 amd64fre

    TRAP_FRAME: ffffc98c7bd10840 -- .trap 0xffffc98c7bd10840
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000101 rbx=0000000000000000 rcx=0000000000000000
    rdx=00000000000000ca rsi=0000000000000000 rdi=0000000000000000
    rip=ffffc98c00000004 rsp=ffffc98c7bd109d0 rbp=ffffe681516c0180
    r8=0000000000000000 r9=0000000000000009 r10=0000000000000028
    r11=ffffd67840400001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei ng nz na po nc
    ffffc98c`00000004 ?? ???
    Resetting default scope

    LAST_CONTROL_TRANSFER: from fffff80773c1e8bb to fffff80773bf5780

    FAILED_INSTRUCTION_ADDRESS:
    +0
    ffffc98c`00000004 ?? ???

    STACK_TEXT:
    ffffc98c`7bd10598 fffff807`73c1e8bb : 00000000`00000050 ffffc98c`00000004 00000000`00000010 ffffc98c`7bd10840 : nt!KeBugCheckEx
    ffffc98c`7bd105a0 fffff807`73a0c960 : 00000000`00000000 00000000`00000010 ffffc98c`7bd108c0 00000000`00000000 : nt!MiSystemFault+0x1f40ab
    ffffc98c`7bd106a0 fffff807`73c0395e : 3feccccc`cccccccd 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x400
    ffffc98c`7bd10840 ffffc98c`00000004 : 00000000`00000004 ffffb708`00000000 00000000`00000000 000002d8`00000000 : nt!KiPageFault+0x35e
    ffffc98c`7bd109d0 00000000`00000004 : ffffb708`00000000 00000000`00000000 000002d8`00000000 ffffb708`00000000 : 0xffffc98c`00000004
    ffffc98c`7bd109d8 ffffb708`00000000 : 00000000`00000000 000002d8`00000000 ffffb708`00000000 00000000`0000f000 : 0x4
    ffffc98c`7bd109e0 00000000`00000000 : 000002d8`00000000 ffffb708`00000000 00000000`0000f000 000000ca`00000000 : 0xffffb708`00000000


    STACK_COMMAND: kb

    THREAD_SHA1_HASH_MOD_FUNC: 35852f70c1fb96d682b5bd0e931cc10c7b9fe1fe

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: b85021cc878d307c6d7da19c56e40a4270ec9430

    THREAD_SHA1_HASH_MOD: d084f7dfa548ce4e51810e4fd5914176ebc66791

    FOLLOWUP_IP:
    nt!MiSystemFault+1f40ab
    fffff807`73c1e8bb cc int 3

    FAULT_INSTR_CODE: 4c8d48cc

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: nt!MiSystemFault+1f40ab

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    IMAGE_NAME: memory_corruption

    BUCKET_ID_FUNC_OFFSET: 1f40ab

    FAILURE_BUCKET_ID: AV_INVALID_BAD_IP_nt!MiSystemFault

    BUCKET_ID: AV_INVALID_BAD_IP_nt!MiSystemFault

    PRIMARY_PROBLEM_CLASS: AV_INVALID_BAD_IP_nt!MiSystemFault

    TARGET_TIME: 2020-12-09T18:59:33.000Z

    OSBUILD: 19041

    OSSERVICEPACK: 0

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 272

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: unknown_date

    BUILDDATESTAMP_STR: 191206-1406

    BUILDLAB_STR: vb_release

    BUILDOSVER_STR: 10.0.19041.1.amd64fre.vb_release.191206-1406

    ANALYSIS_SESSION_ELAPSED_TIME: e28

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:av_invalid_bad_ip_nt!misystemfault

    FAILURE_ID_HASH: {48ad9531-e3f8-1044-fc5f-d917677674c7}

    Followup: MachineOwner
    ---------

    4: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    PAGE_FAULT_IN_NONPAGED_AREA 50
    Invalid system memory was referenced. This cannot be protected by try-except.
    Typically the address is just plain bad or it is pointing at freed memory.
    Arguments:
    Arg1: ffffc98c00000004, memory referenced.
    Arg2: 0000000000000010, value 0 = read operation, 1 = write operation.
    Arg3: ffffc98c00000004, If non-zero, the instruction address which referenced the bad memory
    address.
    Arg4: 0000000000000002, reserved

    Debugging Details:
    ------------------


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 401

    BUILD_VERSION_STRING: 19041.1.amd64fre.vb_release.191206-1406

    SYSTEM_PRODUCT_NAME: To Be Filled By O.E.M.

    SYSTEM_SKU: To Be Filled By O.E.M.

    SYSTEM_VERSION: To Be Filled By O.E.M.

    BIOS_VENDOR: American Megatrends Inc.

    BIOS_VERSION: P3.60

    BIOS_DATE: 07/22/2020

    BASEBOARD_MANUFACTURER: ASRock

    BASEBOARD_PRODUCT: A320M-DVS R3.0

    BASEBOARD_VERSION:

    DUMP_TYPE: 1

    BUGCHECK_P1: ffffc98c00000004

    BUGCHECK_P2: 10

    BUGCHECK_P3: ffffc98c00000004

    BUGCHECK_P4: 2

    READ_ADDRESS: ffffc98c00000004

    FAULTING_IP:
    +0
    ffffc98c`00000004 ?? ???

    MM_INTERNAL_CODE: 2

    CPU_COUNT: 6

    CPU_MHZ: e09

    CPU_VENDOR: AuthenticAMD

    CPU_FAMILY: 17

    CPU_MODEL: 71

    CPU_STEPPING: 0

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: AV

    PROCESS_NAME: firefox.exe

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: DESKTOP-LO81LT0

    ANALYSIS_SESSION_TIME: 12-09-2020 20:14:57.0963

    ANALYSIS_VERSION: 10.0.15063.468 amd64fre

    TRAP_FRAME: ffffc98c7bd10840 -- .trap 0xffffc98c7bd10840
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000101 rbx=0000000000000000 rcx=0000000000000000
    rdx=00000000000000ca rsi=0000000000000000 rdi=0000000000000000
    rip=ffffc98c00000004 rsp=ffffc98c7bd109d0 rbp=ffffe681516c0180
    r8=0000000000000000 r9=0000000000000009 r10=0000000000000028
    r11=ffffd67840400001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei ng nz na po nc
    ffffc98c`00000004 ?? ???
    Resetting default scope

    LAST_CONTROL_TRANSFER: from fffff80773c1e8bb to fffff80773bf5780

    FAILED_INSTRUCTION_ADDRESS:
    +0
    ffffc98c`00000004 ?? ???

    STACK_TEXT:
    ffffc98c`7bd10598 fffff807`73c1e8bb : 00000000`00000050 ffffc98c`00000004 00000000`00000010 ffffc98c`7bd10840 : nt!KeBugCheckEx
    ffffc98c`7bd105a0 fffff807`73a0c960 : 00000000`00000000 00000000`00000010 ffffc98c`7bd108c0 00000000`00000000 : nt!MiSystemFault+0x1f40ab
    ffffc98c`7bd106a0 fffff807`73c0395e : 3feccccc`cccccccd 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x400
    ffffc98c`7bd10840 ffffc98c`00000004 : 00000000`00000004 ffffb708`00000000 00000000`00000000 000002d8`00000000 : nt!KiPageFault+0x35e
    ffffc98c`7bd109d0 00000000`00000004 : ffffb708`00000000 00000000`00000000 000002d8`00000000 ffffb708`00000000 : 0xffffc98c`00000004
    ffffc98c`7bd109d8 ffffb708`00000000 : 00000000`00000000 000002d8`00000000 ffffb708`00000000 00000000`0000f000 : 0x4
    ffffc98c`7bd109e0 00000000`00000000 : 000002d8`00000000 ffffb708`00000000 00000000`0000f000 000000ca`00000000 : 0xffffb708`00000000


    STACK_COMMAND: kb

    THREAD_SHA1_HASH_MOD_FUNC: 35852f70c1fb96d682b5bd0e931cc10c7b9fe1fe

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: b85021cc878d307c6d7da19c56e40a4270ec9430

    THREAD_SHA1_HASH_MOD: d084f7dfa548ce4e51810e4fd5914176ebc66791

    FOLLOWUP_IP:
    nt!MiSystemFault+1f40ab
    fffff807`73c1e8bb cc int 3

    FAULT_INSTR_CODE: 4c8d48cc

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: nt!MiSystemFault+1f40ab

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    IMAGE_NAME: memory_corruption

    BUCKET_ID_FUNC_OFFSET: 1f40ab

    FAILURE_BUCKET_ID: AV_INVALID_BAD_IP_nt!MiSystemFault

    BUCKET_ID: AV_INVALID_BAD_IP_nt!MiSystemFault

    PRIMARY_PROBLEM_CLASS: AV_INVALID_BAD_IP_nt!MiSystemFault

    TARGET_TIME: 2020-12-09T18:59:33.000Z

    OSBUILD: 19041

    OSSERVICEPACK: 0

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 272

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: unknown_date

    BUILDDATESTAMP_STR: 191206-1406

    BUILDLAB_STR: vb_release

    BUILDOSVER_STR: 10.0.19041.1.amd64fre.vb_release.191206-1406

    ANALYSIS_SESSION_ELAPSED_TIME: e61

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:av_invalid_bad_ip_nt!misystemfault

    FAILURE_ID_HASH: {48ad9531-e3f8-1044-fc5f-d917677674c7}

    Followup: MachineOwner
    ---------

    4: kd> lmvm nt
    Browse full module list
    start end module name
    fffff807`73800000 fffff807`74846000 nt pdb symbols c:\symbolssrvcache\ntkrnlmp.pdb\4EF9A5375F61FE84B7EAEF54BF025C0E1\ntkrnlmp.pdb
    Loaded symbol image file: ntkrnlmp.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Browse all global symbols functions data
    Timestamp: ***** Invalid C129B808
    CheckSum: 00A5C808
    ImageSize: 01046000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

    :)
     
    ElThaylaur, Dec 9, 2020
    #1
  2. DIVYA MURUGAN
    Divya Murugan Win User

    Video Issues in Windows 10 With Firefox

    Hi,

    Thank you for posting your query on Microsoft Community.

    Please provide the following information with us to understand the issue better.


    • Is the issue occurs in Microsoft Edge?

    • Let us know whether the issue is specific to online videos or it is happening with other videos present in your system too?

      As the initial troubleshooting steps, I would suggest you to check all the available Windows Updates. Installation of recent Windows Updates should fix the issue.

      If the issue still persists, then try updating the Display driver and check. Here is the steps:
    • Press Windows Key + R on your desktop screen to go to run command box.
    • Type devmgmt.msc and hit Enter.
    • In Display Adapter, expand Display Adapter, right-click , and then click
      Update.
    If the issues persists ,only with firefox then i suggest you to contact firefox support.

    Please do let us know the status of the issue to assist you further.

    Thank you.
     
    Divya Murugan, Dec 9, 2020
    #2
  3. GIRIDHAR J
    Giridhar J Win User
    Firefox does not work on start up

    Hi,

    Thank you for your interest in Windows 10.

    I suggest you to uninstall and reinstall Firefox
    and check if it fixes the issue. Follow the steps below to uninstall
    Firefox:

    • Press Windows key + X.
    • Click on Programs and Features.
    • Look for Firefox and right click on it and click on
      uninstall.
    • Reboot the computer after uninstall is complete and try to reinstall them.
    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
     
    Giridhar J, Dec 9, 2020
    #3
  4. MOXIEMOMMA
    MoxieMomma Win User

    BSOD with firefox.exe and memory_corruption

    New FF - passwords

    Hi:

    If that setting is already enabled, then I suggest as the next troubleshooting step might be Mozilla Safe Mode (not to be confused with Windows Safe Mode)):

    Troubleshoot Firefox issues using Safe Mode | Firefox Help


    • Please report back and let us know the outcome, as it will dictate the next steps.
    • Also: please tell us what AV/AM/firewall programs are you running on this system?

    Thanks,
    MM
     
    MoxieMomma, Dec 9, 2020
    #4
Thema:

BSOD with firefox.exe and memory_corruption

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