Windows 10: BSOD

Discus and support BSOD in Windows 10 Installation and Upgrade to solve the problem; Hi. I got a BSOD on 17/10/2020 at night. I've gotten BSODs before but it was already settled with updating drives etc. The previous BSOD had a stop... Discussion in 'Windows 10 Installation and Upgrade' started by anairda.a, Oct 17, 2020.

  1. anairda.a Win User



    I got a BSOD on 17/10/2020 at night. I've gotten BSODs before but it was already settled with updating drives etc. The previous BSOD had a stop code of video_internal_error. However this time, the stop code is different which is SYSTEM_ SERVICE_EXCEPTION and it wrote 'what failed = win32kbase.sys'. For some reason my BSODs usually occur during the night when I use skype but it has never been a problem during the day when I'm doing other things.

    Can someone help me how to solve this system_service_exception BSOD? :

    anairda.a, Oct 17, 2020
  2. ARC
    Arc Win User

    Random BSOD while browsing internet

    BitDefender is nothing special. mwac.sys causes BSODs anywhere.
    A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
    In that very thread, the suggested action apparently worked.

    The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
    As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
    That is why I posted that my suggestion may work, or may not. Let us see where it goes.
  3. cplpro Win User
    7 different BSoD

    Hey guys,

    I have a serious problem. I make it as short as possible:

    • system runs 100 % fine with the 10.12
    • updatet to Catalyst 11.1 -> BSoD
    • updatet to 11.1 Hotfix -> BSoD
    • rollback to 10.12 -> BSoD
    • removed ALL AMD files manually, installed 10.12 -> BSoD
    • Temps are fine
    • no sfc /scannow errors
    • no chkdsk errors
    • Prime, Furmark all fine
    • regardless what driver I install -> BSoD
    • I did no hw changes, no OC
    Here are my BSoDs I receive:
    • 0x0000010e
    • 0x1000007e
    • 0x0000007e
    • 0x0000004e
    • 0x0000003b
    • dxgmms1.sys
    They all refer to the GPU of course ...

    From now on I receive a BSoD every time I try to play a game (especially BC2 and SC II) even if I completely remove the old driver and make a clean install.
    Apparently the 11.1 damaged my system irreparable.

    Any advice or info would be very much appreciated *Smile BSOD :)
    cplpro, Oct 17, 2020
  4. axe0 Win User


    BAD_POOL_HEADER BSOD, Dump File attached

    Hi Groggubus,

    Welcome to the 10forums BSOD :)

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below

    BSOD [​IMG]

    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Please follow this suggestion for the BSOD
    1. Please open BitDefender and go to the modules,
    2. Go to the firewall settings,
    3. Uncheck 'Block port scans in the network',
    4. Reboot your system <-- IMPORTANT


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