Windows 10: BSODs KMODE_EXCEPTION_NOT_HANDLED: USBXHCI.SYS and NDU.SYS

I have a new Surface Pro 6 and have received 3 BSODs about a week apart in each case. After this third one, I've decided to ask for help. I've looked at the minidump files but wasn't able to find details on drivers/software that could be causing the problems like I have seen in other threads.


Edition: Windows 10 Home
OS Build: 10.0.18362.900
Graphic card: IntelR UHD Graphics 620
Installed RAM: 16 GB
Version 1903
System type: OSType64BitX64
Processor: IntelR CoreTM i7-8650U CPU @ 1.90GHz


Here are the dump files


Thanks for investigating and helping me resolve this. If you need anything else, just let me know.

:)

 

Windows 10, BSOD KMODE_EXCEPTION_NOT_HANDLED (ndu.sys)

Hello to everyone.

I'm having some issues with networking in Windows 10.

First, my Ethernet connection drops sometimes and the icon shows "Unidentified network". After I reboot the adapter, everything's fine till next drop.

Second, I had two BSODs, which are, as I assumed from WhoCrashed analysis, caused by ndu.sys:

Windows version: Windows 10 , 10.0, build: 10586

Windows dir: C:\WINDOWS

Hardware: Aspire V3-571G, Acer, VA50_HC_CR

CPU: GenuineIntel Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz Intel586, level: 6

4 logical processors, active mask: 15

RAM: 12715401216 bytes total

Crash Dump Analysis

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 21-Feb-16 21:06:22 GMT your computer crashed

crash dump file: C:\WINDOWS\Minidump\022216-32125-01.dmp

This was probably caused by the following module: ndu.sys (Ndu!NduFindOrAssociateNblContext+0xAF)

Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF800B7DC7C67, 0x0, 0xFFFFFFFFFFFFFFFF)

Error: KMODE_EXCEPTION_NOT_HANDLED

file path: C:\WINDOWS\system32\drivers\ndu.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: Windows Network Data Usage Monitoring Driver

Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sun 21-Feb-16 21:06:22 GMT your computer crashed

crash dump file: C:\WINDOWS\memory.dmp

This was probably caused by the following module: ndu.sys (Ndu!NduFindOrAssociateNblContext+0xAF)

Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF800B7DC7C67, 0x0, 0xFFFFFFFFFFFFFFFF)

Error: KMODE_EXCEPTION_NOT_HANDLED

file path: C:\WINDOWS\system32\drivers\ndu.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: Windows Network Data Usage Monitoring Driver

Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

I have run memtest and it showed no errors.

Also I have Linux Mint 17.3 installed and didn't have any problems like that (I mean, ethernet drop).

I couldn't install Broadcom network drivers either from acer support site or from broadcom. Adapter is not working after that, so I switched back to Microsoft default driver.

My system is Windows 10, x64, up to date.

My last memory.dmp is 730 MB, should I upload it?

The question is what can I do fix that? Don't really want to downgrade to Win7.

Antivirus is Avast, no overclocking.

 

Kmode_exception_not_handled BSOD in Windows 10

Hi Lucas,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

• 
  When did the BSOD screen appeared?
  
• 
  Have you made any changes in settings or installed any third party software prior to the issue?
  

I would suggest you to refer to the troubleshooting steps suggested by
Babu V in the link below and check if it helps:

How to troubleshoot blue screen
errors in Windows 10

For more information regarding this error code, you can refer to the link below:

Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED

Check if it helps.



If you need any further assistance, please feel free to contact us again. We will be happy to assist you further.

 

BSOD - KMODE_EXCEPTION_NOT_HANDLED

Hello Nathan,

We realize the inconvenience you are experiencing with frequent BSOD after upgrading to Windows 10. We will certainly help you.

The KMODE_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000001E. This indicates that a kernel-mode program generated an exception which the error handler did not catch

Blue screens (BSOD) is mostly occur due to hardware and sometimes due to incompatible software. In a lot of cases it is a corrupted driver or a driver conflict. The most common causes of blue screens are overheating, faulty RAM,
and video card problem.

We suggest you to follow the steps from the links below and check if it helps:

Troubleshoot blue screen errors

How to troubleshoot blue screen errors in Windows 10

Let us know the results. We will be happy to assist you further.

Thank you.