Windows 10: BSOD's related to memory / drivers, increasing in frequency

Discus and support BSOD's related to memory / drivers, increasing in frequency in Windows 10 BSOD Crashes and Debugging to solve the problem; The drivers for Malwarebytes were some of the drivers that were misbehaving. Continue using the computer in a typical fashion and load as needed. If... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by zbook, Apr 5, 2018.

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  1. ZBOOK
    zbook New Member

    BSOD's related to memory / drivers, increasing in frequency


    The drivers for Malwarebytes were some of the drivers that were misbehaving.
    Continue using the computer in a typical fashion and load as needed.
    If there are additional BSOD then submit a new zip and memory dump zip for debugging and troubleshooting.
    If there are no new BSOD then troubleshooting will be completed.

    The last BSOD was on 4/17/2018. Please keep the thread open with monitoring of the computer for approximately 8 days. The RAM testing took approximately 1 day so that should be approximately 1 week using Windows 10. At any time submit zips for troubleshooting. If there are no new BSOD then please close the thread.
     
    zbook, Apr 20, 2018
    #31
  2. SYNKR0
    synkr0 Win User
    synkr0, Apr 23, 2018
    #32
  3. ZBOOK
    zbook New Member
    There was 1 BSOD mini dump file with bugcheck A.
    There was no definitive misbehaving driver seen in the debugging.
    There was no memory dump displayed in the log collector but the memory dump was found in the post and was debugged.

    1) Uninstall the Nvidia and Intel GPU drivers using DDU (display driver uninstaller)
    2) Re-install the Nvidia GPU driver from the Nvidia website
    3) Re-install the Intel GPU driver from the Intel website
    4) For the Nvidia GPU make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks
    Intel® Driver & Support Assistant
    Downloads for Graphics Drivers
     
    zbook, Apr 23, 2018
    #33
  4. ZBOOK
    zbook New Member

    BSOD's related to memory / drivers, increasing in frequency

    Please note the plan change in the post above.
     
    zbook, Apr 23, 2018
    #34
  5. SYNKR0
    synkr0 Win User
    Old graphics driver uninstalled with DDU and latest driver installed in safe mode.
     
    synkr0, Apr 24, 2018
    #35
  6. ZBOOK
    zbook New Member
    Were you able to update both Nvidia and Intel GPU's?
    Has the system been stable?
     
    zbook, Apr 24, 2018
    #36
  7. SYNKR0
    synkr0 Win User
    synkr0, Apr 24, 2018
    #37
  8. ZBOOK
    zbook New Member

    BSOD's related to memory / drivers, increasing in frequency

    The memory dumps take a long time to download.
    What is the date for the memory dump in the link?
    Is it the latest BSOD dump on 4/24/2018?

    A new Windows 10 operating system can become corrupt even though it is new.
    The newest drivers can become corrupt even though they are the most recent drivers.

    Were you able to use DDU to uninstall both GPU? Or was only Nvidia or Intel uninstalled?
     
    zbook, Apr 24, 2018
    #38
  9. SYNKR0
    synkr0 Win User
    The memory dump is from today (4/24).

    Only Nvidia was uninstalled with DDU, I was not aware that it could also remove the Intel drivers. I will try DDU to reinstall the Intel drivers.
     
    synkr0, Apr 24, 2018
    #39
  10. ZBOOK
    zbook New Member
    The Intel driver can be uninstalled using device manager.
    The Intel driver was the misbehaving driver in yesterday's memory dump so uninstalling and then reinstalling it may fix the BSOD.

    Uninstall drop box > reinstall drop box

    Code: Event[6111]: Log Name: Application Source: DbxSvc Date: 2018-04-24T19:07:53.725 Event ID: 320 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-KDI8U1R Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified. , retrying...[/quote] Code: Name NVIDIA GeForce GTX 460 v2 PNP Device ID PCI\VEN_10DE&DEV_1205&SUBSYS_13633842&REV_A1\4&1CDA0A78&0&0008 Adapter Type GeForce GTX 460 v2, NVIDIA compatible Adapter Description NVIDIA GeForce GTX 460 v2 Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll Driver Version 23.21.13.9135 INF File oem0.inf (Section002 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xF4000000-0xF60FFFFF Memory Address 0xE0000000-0xEBFFFFFF Memory Address 0xE8000000-0xEBFFFFFF I/O Port 0x0000E000-0x0000EFFF IRQ Channel IRQ 16 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvlddmkm.sys (23.21.13.9135, 16.73 MB (17,544,792 bytes), 04/23/18 21:15)[/quote] Code: Name Intel(R) HD Graphics PNP Device ID PCI\VEN_8086&DEV_0102&SUBSYS_01021849&REV_09\3&11583659&0&10 Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) HD Graphics Adapter RAM (2,084,569,088) bytes Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll Driver Version 9.17.10.4459 INF File oem50.inf (iSNBD0 section) Color Planes Not Available Color Table Entries Not Available Resolution Not Available Bits/Pixel Not Available Memory Address 0xF6400000-0xF67FFFFF Memory Address 0xD0000000-0xDFFFFFFF I/O Port 0x0000F000-0x0000F03F IRQ Channel IRQ 4294967292 Driver c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5.13 MB (5,382,856 bytes), 03/09/17 02:16)[/quote] Code: igdkmd64.sys Thu May 19 12:45:17 2016 (573DFBAD)[/quote] Code: nvlddmkm.sys Fri Mar 23 18:02:22 2018 (5AB5877E)[/quote]
     
    zbook, Apr 24, 2018
    #40
  11. ZBOOK
    zbook New Member
    Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Tutorials

    Code: Event[6262]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2018-04-23T17:13:14.934 Event ID: 29 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-KDI8U1R Description: Windows failed fast startup with error status 0xC0000001.[/quote]
     
    zbook, Apr 24, 2018
    #41
  12. SYNKR0
    synkr0 Win User
    Intel driver uninstalled through device manager and reinstalled. Dropbox uninstalled and reinstalled.
     
    synkr0, Apr 24, 2018
    #42
  13. SYNKR0
    synkr0 Win User

    BSOD's related to memory / drivers, increasing in frequency

    synkr0, Apr 24, 2018
    #43
  14. ZBOOK
    zbook New Member
    Please find, zip and post the newest memory dump:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 04/24/2018 21:52:33
    Size on disk: 765 MB
     
    zbook, Apr 24, 2018
    #44
  15. SYNKR0
    synkr0 Win User
    synkr0, Apr 24, 2018
    #45
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BSOD's related to memory / drivers, increasing in frequency

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