Windows 10: BSoD's while playing WoW and forum trawling

yes it should be, and what do u mean by "maybe you can RMA it"

 

RMA = Return Merchandise Authorization. Basically an OK from the manufacture to return it for replacement.

 

im unconvinced its the cpu that's causing the bluescreens as i haven't had a machine check exception error since we last spoke, i got a few irql errors which i found that it was being caused by my graphics card and my audio drives being assigned the same irq, this was fixed by moving my graphics card.

tho im looking for some help with my latest bluescreen. it gave me the name of the drive that failed on the bluescreen but i wasn't fast enough to take down the name of it as i thought my problem is solved. from what i did catch of the name its a .sys drive or file that caused the problem

the dump your looking for is today's one

 

I'm not able to process the 14393.447 build dumps, symbol file problems. Previous build of 14393.351 was okay:

Code: ************* Symbol Path validation summary ************** Response Time (ms) Location Deferred SRV*G:\Symbols*Symbol information Symbol search path is: SRV*G:\Symbols*Symbol information Executable search path is: Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Windows 10 Kernel Version 14393 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100 Machine Name: Kernel base = 0xfffff801`8881d000 PsLoadedModuleList = 0xfffff801`88b22060 Debug session time: Sun Nov 13 12:28:00.076 2016 (UTC - 5:00) System Uptime: 0 days 3:50:24.756 Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe[/quote] Looks like Microsoft has not made the symbols for the .447 build available so nothing I can do.

 

dam thanks anyway there's nothing i can do either it seems as i don't want to delete the wrong system file, i guess i will need to be faster with a pen and bit of paper one other thing can i use the print screen button to capture the image of a BSoD?

thanks for looking tho

 

Print screen won't work. You could use your phone or a digital camera.

 

for the verifier is there a period of time after 1 that i should wait before running it again?

as last night i got a kernel security check failure blue screen. The memory diagnostic didn't throw anything up neither did the system file checker which means its a driver most likely the same driver that caused the 1 i uploaded last night.

there's two things i can do now i can upload it and ask you to look at it when you have access to the symbols (not sure when that will be)

or i can run the verifer again and see if the driver crashes my system and throws the name up.

which would be the best course?

 

Until Microsoft loads the symbols on the symbol server, I don't have access to them.

You can try verifier again, maybe it will give us a driver name to look at.

Looking at the manual for your motherboard, I see it has a built-in Intel HD Graphics adapter. As a test, remove the Nvida card and run with the onboard Intel chipset. If that resolves the problem then it is definitely the Nvidia card or driver. Maybe you can RMA it if it's still under warranty?

 

the verifier didn't bring up anything sadly but i while searching for a solution 3 drivers were found to be out of date and were updated

graphics drivers
intel chipset drivers
and BIOS

hopefully with the last 2 update its been fixed if not there are other things i can try. tho when i ran the troubledhooter for windows update while hoping to fix some of the problems i got "detected possible problems with windows update database"

 

Hopefully one of them fixes it. Good luck.

 

sorry i haven't responded sooner but i wanted to give it a bit of time for those fixes to do their thing so see if it solved my issue but it didn't my next step is a clean installation of windows.

so if this fixes it ill give it a few weeks and then mark as solve of not its rma time as the pieces are fairly new so the waranty for rma will still be valid

 

sorry for the 3 week brake i won't be able to rma the cpu for 2 reasons. firstly i cant seem to find the box it came in for the serial number (i need this) and secondly i downloaded the diagnostic tool from intell itself and it didn't pick up any problems with the cpu.

im under the impression that its a windows thing even tho it coming up as a hardware failure

 

Anyu problems since you updated the drivers?

 

quite a few and various things ranging from iqrls to security check failures and machine check exceptions

tho recently its only been iqrl's

slightly off this topic but i'v had many problems with windows defender failing to update

 

If there are new dumps, run DM_Log_collector again and upload the new zip file.