Windows 10: BT EDR DONGLE Driver Error

I have a 10-year-old Hitachi Starboard Tablet that works fine on my Dell desktop (running Windows 10) but when I plug the BTU02H-G dongle into my Dell Laptop (also running on Windows 10), the Settings screen for "Bluetooth & other devices" on my laptop lists "BT EDR Dongle Driver Error" and the tablet is not discoverable.
How do I update the driver for my laptop or correct the driver error?
Many thanks!
Kay

:)

 

Can someone please recommend a working BT dongle for Win 10 64bit?

Hi Tony,

Welcome to Microsoft Community and thank you for posting your query.

Sorry for the inconvenience caused to you. Let me help you to fix the issue.

To assist you better, I would like to know what is the model number of the BT dongle?

Let’s try uninstalling and reinstalling the dongle driver and check if that helps. Follow the below steps.

• 
  Press Windows key + X and select
  Device Manager.
  
• 
  Click on Universal Serial Bus to expand it.
  
• 
  Right click on the dongle device and select uninstall.
  
• 
  Once you are done uninstalling the driver restart the computer and try reconnecting the dongle again.
  

To buy new BT dongle, it would be best if you contact BTcare they would be best to help you with the dongle which is best for Windows 10.

http://connectedhome.bt.com/support/

Please keep posting us with the status we will be glad to help you.

 

Where Can I Get the Latest Driver to My BT Dongle?


I got a BT dongle. When I listen to music through BT headphones and move my mouse at the same time I hear distortion. When I dont move my mouse theres no distortion.

I got Realtek installed and its drivers updated. Thare are 2 options in the MS sound panel for headphones. One for BT headphones stereo and an other for BT non-stereo headphones. I enabled the one for stereo because it sounds better. But I hear distortion with the BT mouse. When I switch to the BT non-stereo option theres no distortion when I move my mouse but sound quality is bad.

What do you suggest to hear BT stereo perfectly with no distortion when I move my mouse?

.

 

Bluetooth dongle sometimes won't load driver after Windows 10 upgrade


I recently upgraded my desktop PC from Windows 8.1 x64 Pro to Windows 10 x64 Pro. I have a Logitech BT mouse (model M-RCQ142) and a Belkin F8T016 BT USB dongle, and never had any problems with this combination on Win 8.1. With Win 10, the BT mouse sometimes does not work when the PC is powered on (perhaps every third or fourth boot), and when this happens, the Belkin dongle shows up in device manager with a yellow exclamation mark, and the system log contains a warning event from BTHUSB saying "A command sent to the adapter has timed out. The adapter did not respond.", followed by an error event from BTHUSB saying "The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.".

At this point, if I disable the dongle in device manager and then enable it, the driver loads without any error. However, the BT mouse still won't work until I open Settings, select Devices, Bluetooth, select the BT mouse and click "Remove device", then let it be found again and pair it. It then works, but this whole process is a total PITA to have to perform when it happens (I also have to scrounge a USB mouse from another machine to go through these steps).

I got Device Manager to search online for updated device software for the dongle, but it scans online and tells me that I already have the best driver software for the device installed.

Any suggestions on how to prevent the driver from sometimes not loading correctly?