Windows 10: Bug: "Microsoft Family" member activity was not reported for weeks on end

Discus and support Bug: "Microsoft Family" member activity was not reported for weeks on end in User Accounts and Family Safety to solve the problem; One of my children (child A) had been using another child's account (child B) to circumvent time limits. I had suspected this, but felt reassured... Discussion in 'User Accounts and Family Safety' started by Pxtl, Jul 14, 2019.

  1. Pxtl Win User

    Bug: "Microsoft Family" member activity was not reported for weeks on end


    One of my children (child A) had been using another child's account (child B) to circumvent time limits.

    I had suspected this, but felt reassured because the "Child B" account information in Microsoft Family was constantly blank.

    It turns out Microsoft Family misreported the data.

    When I log in as "Child B" and access their "activity history", I see this:


    https://account.microsoft.com/privacy/activity-history?view=usage


    Bug: "Microsoft Family" member activity was not reported for weeks on end a032cb41-499f-45cc-bab0-7b97ee66228c?upload=true.png


    I get completely different information than is provided about the same user account in MS Family:


    https://account.microsoft.com/family/settings/recent-activity/
    IDNUMBERGOESHERE


    Bug: "Microsoft Family" member activity was not reported for weeks on end bcfa8f55-80eb-42bb-a727-6236c86eb541?upload=true.png


    See? A reassuring "When your child uses apps or games, they'll appear here." And yes, I have confirmed that "Activity Reporting" is ON.

    This problem was going on for a long time, but I kept checking the MS Family page and seeing that "When your child uses apps or games, they'll appear here." and believing it.


    At its current state, this bug makes the tool worse than useless. If I had not used "MS Family" *at all*, then I would've acted on my hunch and discovered the problem. Instead, MS Family provided a false assurance that things were okay when they are not.


    When is this going to be fixed?

    :)
     

  2. Family activity report

    Hi Javier,

    There are ways on how to manage activity reporting for your child. To configure your account settings, here are the steps:

    • Go to the account.microsoft.com/family site at Microsoft on any PC
    • Then sign-in
    • Open Settings
    • Tap on the Accounts icon
    • Click on Family and other users on the left side
    • Chose Manage family settings online
    • Check recent activity link for the child's account

    Turn On and Manage Activity Reporting for Child

    • Click on Recent activity on the left side, and turn on Activity reporting.
    • Check or uncheck to Email weekly reports to me for what you want.
    • Under Web browsing, Apps and games etc., you can view your child's recent activity for each one, tap on Change settings
    • Then set allowed times to manage them, and to block any apps and games.

    To Turn Off Activity Reporting for your Child, just tap on Recent activity on the left side, and turn off Activity reporting on the right side.

    Get back to us if the steps won't work.
     
    Marilou Ser, Jul 14, 2019
    #2
  3. Microsoft Family Account - Weekly Activity Report Contradiction

    Hello,



    Thank you for writing to Microsoft Community Forums.

    1. Are you aware of any changes made on your PC, prior to this issue?
    2. Were you able to track the screen time for the whole week, prior to this issue occurred?

    I understand your concern, let us try few troubleshooting methods to resolve this issue and check if that helps:

    Method 1: Make sure the 'Diagnostic & feedback' to 'Full' on the child's device.

    To do that,



    1. Tap on 'Windows + I' on the keyboard.
    2. Click on the 'Privacy' option.
    3. Now click on the 'Diagnostics & feedback' option under 'Windows permissions'.
    4. Now select the 'Full' option under 'Diagnostic data'.
    Refer the article on See your child's device use with
    activity reports
    more information.

    Method 2: If the issue persists, remove and re-add the child account to the family account.

    To remove the child account, refer the article on Remove
    members from your family group
    for steps to remove the child account.

    To add the child account back into the family, I suggest you to refer the article on

    Add members to your family group
    and follow the steps mentioned in the article.

    Reply with the status of the issue in-order to assist you further.

    We await your response.

    Hope it helps.

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Jul 14, 2019
    #3
  4. Nikhar_K Win User

    Bug: "Microsoft Family" member activity was not reported for weeks on end

    Add member to your Microsoft family in Windows 10

    Hi,

    Thank you for writing to Microsoft Community Forums.

    To add a family member to your Microsoft account, I suggest you to follow the steps from

    Add members to your Microsoft family.

    Hope it helps.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jul 14, 2019
    #4
Thema:

Bug: "Microsoft Family" member activity was not reported for weeks on end

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