Windows 10: Bug Report for Microsoft-Family: Kids Additional Time Request with wrong Time-Stamp

Discus and support Bug Report for Microsoft-Family: Kids Additional Time Request with wrong Time-Stamp in AntiVirus, Firewalls and System Security to solve the problem; Our son requested additional Time and the message was send in time (14:45 local time), but the small text at the bottom of the message was "[Name] has... Discussion in 'AntiVirus, Firewalls and System Security' started by Shrpy, Sep 21, 2018.

  1. SHRPY
    Shrpy Win User

    Bug Report for Microsoft-Family: Kids Additional Time Request with wrong Time-Stamp


    Our son requested additional Time and the message was send in time (14:45 local time), but the small text at the bottom of the message was "[Name] has requested at [Date] 12:45 ..." We live in Europe (UTC+2).

    :)
     
    Shrpy, Sep 21, 2018
    #1
  2. JOHN TIMOTHEOU
    John Timotheou Win User

    Microsoft Family additional Screen Time requests not being sent

    Support Engineers:

    Please read my issue and the steps I have already taken very carefully -

    My Issue:

    • I have screen time management setup for my children.
    • When they surpass their allocated time, they are presented with the option to request additional time (as expected).
    • PREVIOUSLY, I would receive an email asking for my approval to grant them additional time. I would approve and they would be able to use their accounts (as expected).
    • CURRENTLY, I no longer receive the email once they click on the request for more time. They are unable to log into their accounts which is impacting their ability to complete homework assignments.

    Steps I have already tried that did not work:

    • Rebooted
    • Tried to submit the request from multiple PCs
    • Deleted all files under the C:\ProgramData\Microsoft\Windows\Parental Controls folder
    • Tried running the Family Safety Time Limits tool (doesn't work on Windows 10)
    • Applied all known Windows Updates

    PLEASE HELP!

    Thank you for your time
     
    John Timotheou, Sep 21, 2018
    #2
  3. JAN DEL
    Jan Del Win User
    Family Child Protection Screen Time reports wrong time

    Hi,

    Setting up screen time helps you manage and monitor your kids time on the computer. We suggest checking this
    thread that was answered by Amit(Kumar) for the troubleshooting steps on how to correct screen
    time reports.

    Let us know if you need further assistance.
     
    Jan Del, Sep 21, 2018
    #3
  4. CODEKAIZEN
    codekaizen Win User

    Bug Report for Microsoft-Family: Kids Additional Time Request with wrong Time-Stamp

    Microsoft Family additional Screen Time requests not being sent

    Hi Billion -

    This is a good suggestion. I tried to remove the family member (the other adult on the account) and then re-add it. Then we tried sending a request from a child account. I got the request email, but she did not, so unfortunately this suggestion appears not
    to work.

    What would cause one account to get emails and another account to not get them? I wish there was some diagnostic log exposed so it might be easier to get good recourse to these mysterious problems.

    Do you have any other suggestions?
     
    codekaizen, Sep 21, 2018
    #4
Thema:

Bug Report for Microsoft-Family: Kids Additional Time Request with wrong Time-Stamp

Loading...

  1. Bug Report for Microsoft-Family: Kids Additional Time Request with wrong Time-Stamp - Similar Threads - Bug Report Microsoft

  2. Microsoft Family not reporting activity for one kid

    in User Accounts and Family Safety
    Microsoft Family not reporting activity for one kid: We bought two exact computers for our kids two weeks ago. Set up their microsoft accounts exactly the same way. One is reporting activity like normal, they other says 0 minutes of activity. It worked great for two days and then is stopped. I noticed this has been an issue in...

  3. Microsoft Family More Screen Time Requests Showing Wrong TIme

    in User Accounts and Family Safety
    Microsoft Family More Screen Time Requests Showing Wrong TIme: When receiving the more screen time requests emails, I noticed that the emails were showing a time/date AFTER the time/date of the email. For example the email body would read "[child] asked on July 12 at 5:00 AM.", but the email was received the evening of July 11th local...

  4. Microsoft Family Safety screen time reporting

    in User Accounts and Family Safety
    Microsoft Family Safety screen time reporting: In Microsoft Family Safety, I can see my child's activity for today, and I can look at their activity over the last 7 days, but I can't see their activity on specific days in the past. Furthermore, even when I look at today's activity, I only see total hours and not details...

  5. Microsoft family time zone reporting wrong

    in User Accounts and Family Safety
    Microsoft family time zone reporting wrong: I checked time time/time zone on the computer and for all users in the family. all reports the current time and correct time zone, but when my child tries to log in at 8am, the computer thinks its still the day before this has been happening all week. and it has happened...

  6. Microsoft Family - One-time time extension vs request time

    in User Accounts and Family Safety
    Microsoft Family - One-time time extension vs request time: I really like using screen time limits to manage how much time my kids are spending on the computer. Rather than giving them time every day, we use a system where kids earn time to use the computer for completing chores and other tasks, then we grant time as a reward....

  7. Unable to submit request for additional time

    in User Accounts and Family Safety
    Unable to submit request for additional time: I have a child account setup under my family. It was working fine until recently. The account is setup so that he must send a request to me for time after a certain hour. His account gets an error every time stating "Something went wrong. We were unable to send your...

  8. Error with sending a request for additional family time

    in User Accounts and Family Safety
    Error with sending a request for additional family time: My son's computer is seeing an issue with trying to ask for more internet time. He sees the message- [ATTACH] When he tries to send a message for more time, he sees the following; [ATTACH] He restarted the system, he's applied the most recent update. I went so far as...

  9. Time and Date Time Stamp Wrong - Uploading Photos on Windows 10

    in Windows 10 Network and Sharing
    Time and Date Time Stamp Wrong - Uploading Photos on Windows 10: Hello, I have been trying to upload photos from my iPhone to my windows 10 laptop. However, when the photos are uploaded to my PC, they are displaying the date of upload rather than the date the photo/video was taken. I even tried to go in to each individual photo and edit...

  10. Family reporting time stamps incorrect

    in User Accounts and Family Safety
    Family reporting time stamps incorrect: Hi We’ve set up a family account on Windows 10 and it is sort of working fine but i have noticed a couple of things that are a little odd: The times being recorded on the child account are wrong. On some occasions they are showing websites have been accessed at very...