Windows 10: Bugcheck 0x00000001 APC_INDEX_MISMATCH

Discus and support Bugcheck 0x00000001 APC_INDEX_MISMATCH in Windows 10 BSOD Crashes and Debugging to solve the problem; Just seeing these about once a day now, no idea what is causing it. Could really do with some diagnosis - BluescreenView says it's ntoskrnl.exe but... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by mr-b, Jul 9, 2019.

  1. mr-b Win User

    Bugcheck 0x00000001 APC_INDEX_MISMATCH

    Just seeing these about once a day now, no idea what is causing it.

    Could really do with some diagnosis - BluescreenView says it's ntoskrnl.exe but that doesn't help me much.

    Any help most welcome!

    Dump file and config/msinfo text files at!AuUbJEt9TfsulRcKfzy7oyT3H_Mv

    mr-b, Jul 9, 2019



    The error you've encounter usually appears when a new hardware was installed on the computer. It could be a USB device that is newly installed. It's recommended that you install and update the device's drivers.

    For you to update the driver manually, follow the steps below:

    • Right-click on the Windows key.
    • Click Device Manager.
    • Locate and expand the category where the new device belong.
    • Right-click the device’s name from the list and click Update Driver Software.

    If the above steps did not resolve the issue, we suggest that you follow the instructions given to troubleshoot blue screen errors found in this

    For more information regarding the error, refer to this article:
    Bug Check 0x1: APC_INDEX_MISMATCH

    Let us know if you need further assistance.
    Reymichael Ros, Jul 9, 2019
  3. BSOD APC_INDEX_MISMATCH win32full.sys on Windows 10

    Thank you for sharing those information. Rest assured that we will be looking into this from our end.
    Bugcheck code 0x00000001 is related to other blue screen errors, not just
    APC_INDEX_MISMATCH. Try following the Answer provided by
    Sachin Dhir in this thread. It will help us further
    identify and isolate the cause of the blue screen error that you're receiving.

    Let us know how it goes.
    Patricia Yu, Jul 9, 2019
  4. Jay Jap Win User

    Bugcheck 0x00000001 APC_INDEX_MISMATCH

    BSOD 0x00000001 APC_INDEX_MISMATCH DELL Precision 7510

    Hello Josef,

    Upon checking the DMP file that you have provided, I was able to locate this information,
    APC_INDEX_MISMATCH (1) which is related to this bug article.

    In my understanding, there is a software driver that was installed to run a specific hardware, but it is not compatible. Unfortunately, I wasn't able to identify it thoroughly identify which driver that is under the mini dump. I suggest that you use a driver
    verifier to drill down the issue. You can refer to this Forum Article created by
    ZigZag3143 for more information regarding the driver verifier.

    Since the issue that you are facing is more complex that what is typically answered here in the Community, it would be more appropriate to redirect your query to the IT professionals in our
    TechNet forums who are well equipped with the knowledge on this issue.

    Jay Jap, Jul 9, 2019

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