Windows 10: Bugcheck error 0x0000009f - Computer crashes when trying to enter sleep mode

Discus and support Bugcheck error 0x0000009f - Computer crashes when trying to enter sleep mode in Windows 10 Performance & Maintenance to solve the problem; Hi, I've been having a recurring issue with my PC whereby every time I try to manually command it to go to sleep, it crashes instead. Every time this... Discussion in 'Windows 10 Performance & Maintenance' started by juanpomodoro, Dec 30, 2020.

  1. Bugcheck error 0x0000009f - Computer crashes when trying to enter sleep mode


    Hi,


    I've been having a recurring issue with my PC whereby every time I try to manually command it to go to sleep, it crashes instead. Every time this happens I see three separate critical events in my reliability history: Windows was not properly shut down, Windows stopped working and Shut down unexpectedly.


    Below is the message I get when I check 'Windows stopped working'


    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f 0x0000000000000003, 0xffffe68ef536ede0, 0xfffff88114aa7850, 0xffffe68f0cde6940. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 1b4ffa59-f866-49ca-b4dc-755410f5df84.



    And this is what it says for 'Shut down unexpectedly':


    Problem signature

    Problem Event Name: BlueScreen

    Code: 9f

    Parameter 1: 3

    Parameter 2: ffffe68ef536ede0

    Parameter 3: fffff88114aa7850

    Parameter 4: ffffe68f0cde6940

    OS version: 10_0_19041

    Service Pack: 0_0

    Product: 768_1

    OS Version: 10.0.19041.2.0.0.768.101

    Locale ID: 2057


    Extra information about the problem

    Bucket ID: 0x9F_VRF_3_POWER_DOWN_UsbHub3!HUBMISC_WaitForSignal



    I have uploaded my dump info here: https://1drv.ms/u/s!An8mjYIppzYhiTUe5Eks-EJhTTro?e=yYe2OB


    The issues started on 10th December, which is also the date I installed a Windows update, however after uninstalling this update doesn't seem to have stopped my computer from crashing. I've noticed that since 10th December that my computer has also been unable to go to sleep normally - my current settings are the monitors are supposed to turn off after 10 minutes, and the computer go to sleep after 20, but I can leave it on for hours without touching it and the monitors never even turn off.


    I am guessing the issue may have something to with my USB wireless network adaptor, since when I was manually disconnecting devices to see if they might be the source of the problem, my computer immediately bluescreened when I removed it. I'm not sure how to go about fixing it, however, since I thought uninstalling the windows update would be enough to roll back any potentially faulty driver update it may have received.



    Can anyone help me sort this out? I will try and provide extra information if needed, though I not very tech literate.


    Thanks!

    :)
     
    juanpomodoro, Dec 30, 2020
    #1
  2. vg1018 Win User

    Bugcheck 0x0000009f error


    Office issued Dell XPS 7275 Tablet 2 in 1 to me recently.
    Helpdesk unable to resolve why computer crashes when coming out of Sleep mode. Running Win 10.

    This is the error message I see in the reliability monitor. dmp file attached as zip.

    Crash happened around 12:03 PM July 31 2016.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe0017b1c0060, 0xffffd0006fccf890, 0xffffe0017ed947b0). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 4f305ed6-e41f-43b3-a655-5130457dee0e.


    Thanks in advance for the help.
    VG
     
    vg1018, Dec 30, 2020
    #2
  3. Computer keeps rebooting when I put it in sleep mode, due to bugcheck 0x0000009f

    Hi, my PC keeps rebooting everytime I put it in sleep mode. I checked the event viewer, it says the following:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffb603bfbe6e00, 0xffff87053e83f7b0, 0xffffb603cfb279b0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 608f2dc4-a273-4629-b17d-b34904c65161.

    This is the dump file:

    https://drive.google.com/open?id=1HE_N1eyNXh54CnzHgO7LmSbrogbXCv8j

    Please help
     
    husseinabdallah2, Dec 30, 2020
    #3
  4. SH2019 Win User

    Bugcheck error 0x0000009f - Computer crashes when trying to enter sleep mode

    Bugcheck 0x0000009f when hibernating or sleeping

    When I've been putting my PC to sleep at night, it's been off the next morning. This just started happening a couple of weeks ago. The error in the reliability monitor is: "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003,
    0xffffb08942ba1060, 0xfffff8070de618d0, 0xffffb0895b8d8010). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 49ac7f73-0fcd-4399-b2ca-55fdd10075fb."

    I've uploaded the minidump, MSinfo, and PC specs here: BSOD files.zip
     
    SH2019, Dec 30, 2020
    #4
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Bugcheck error 0x0000009f - Computer crashes when trying to enter sleep mode

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