Windows 10: build 1903 installed OK BUT having wireless printer issue

All Microsoft programs (incl Windows Settings) see my HP 8370 printer. Clicking Print however causes file explorer to open and request the assignment to a prn file.

:)

 

Wireless Printer Issue

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: Run Printer Troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with Printer. I would suggest you to run this troubleshooter to check if the issue is with your Printer. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Printer troubleshooter and.
  
• 
  Run the Hardware and devices troubleshooter.
  

I suggest you to Download the latest drivers from the manufacturer web site and install, if the issue persist install the available drivers in Compatibility mode and check if it helps.

Method 2: Install the drivers in Compatibility mode.

I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

in windows 10 how do i turn on my wireless printer

Hi,

• What is the make and model of the printer and the computer?

As you have mentioned that “I cannot turn on my wireless printer. it says my radio is off”
which means the wireless button might not have turned ‘ON’ on your printer.

So I suggest you to check for the wireless button on the printer and turn it ‘ON’ then follow the below steps to ‘ADD’ the wireless printer on your computer and connect it, check if it helps.

• In the Search box type as ‘Device and Printers’.
• Click on ‘Add a printer’ you will find the wireless printer is displayed on your computer.
• Click on the printer and click on ‘Next’.
• Follow the onscreen instruction and connect the computer and printer.

If still you are facing issue in connecting the wireless printer then I suggest you to refer to the printer manual and check if it helps.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Wireless HP Printer

Hi Mark,

Based on the details that you have shared, the connectivity issue might be due to an outdated driver or certain changes made to the wireless printer settings. To help us provide the appropriate troubleshooting steps, we'd like to ask for additional information.
Please answer the following:

• What build and version Windows 10 are you using?
• What troubleshooting steps have you tried so far?
• Have you made any recent changes or installed updates prior to this issue?

For initial troubleshooting, you may refer to this support page article:
Fix printer problems in Windows 10.

We hope to hear from you soon.