Windows 10: Build 2019: Cortana Skills Kit for Enterprise

Brink · May 6, 2019

Cortana Skills Kit for Enterprise opens the door for enterprises to more effectively utilize and extend Cortana to help their employees be more productive. With the development platform, organizations can cut down on the time spent on completing line of business or mundane day-to-day tasks by converting them into conversational experiences (skills). People at work can complete line of business (LOB) tasks using natural language and voice input. The Skills Kit is end-to-end platform that enables developers to build skills, IT Admins to manage/deploy those skills, and end users to use them with Cortana on Windows.

Since the initial launch at Ignite last year, the Cortana team has been working with several enterprises under the Technology Adoption Program. These enterprises span a wide set of industry sectors such as retail, manufacturing, IT Services, healthcare, and more. They are leveraging the platform to build skills for several domains of application such as IT Support, HR Services, Sales/CRM, Finance, etc. These skills help employees' complete tasks like filing time offs, creating service ticket, finding subject matter expert, etc. in just a few seconds using natural language without having to switch to other apps or services. Organizations are now better equipped to help their employees focus on their priorities and rely on Cortana to take care of the rest.

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Here is an example of the IT Support skill that Microsoft CSE (formerly known as Microsoft IT) has built for Microsoft Employees

Cortana Skills Kit for Enterprise is built on top of Azure Bot Service and leverages Azure Active Directory to manage building, testing and deployment of the custom skills within the tenant. Since Ignite last year, we have further improved the development experience and added additional deployment and management controls based on customer feedback. Here are some of the most recent updates:

We have improved the developer experience by enabling multiple developers in a team to edit and manage the Cortana channel registration configuration for the bot. With this feature, teams can access and make changes to the skill registration without waiting for the creator of the skill.

Enterprises often need to restrict usage of skills to certain groups or departments within the organization to ensure information is available to appropriate employees only. For example, sales team might want to deploy “Sales Agent” to people within Sales department only. With improved manageability, IT Admins can now deploy enterprise private skills to security group/s of users. Thus, enterprises can now limit the discovery of skills to a limited group of users, collect feedback, improve the skill and then deploy to entire tenant if required.

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Source: Cortana Skills Kit for Enterprise - BUILD 2019 Update - Microsoft Tech Community - 535109

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Brink · May 6, 2019

Microsoft announces Cortana Skills Kit in public preview

Microsoft announced today at Build 2017 a public preview of its Cortana Skills Kit that allows developers to create voice apps for the intelligent assistant.

The Cortana Skills Kit will allow developers to:

Leverage bots created with the Microsoft Bot Framework and publish them to Cortana as a new skill

Integrate their web services as skills and re-purpose code from their existing Alexa skills to create Cortana skills

Connect users to skills when users ask, and proactively present skills to users in the appropriate context

Personalize their users' experiences by leveraging Cortana’s understanding of users' preferences and context, based on user permissions

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See:

Cortana's got skills

Cortana Skills Kit - Windows app development

Brink · May 6, 2019

Microsoft to open up about its Cortana Skills Kit at Build

Microsoft's initial Build 2017 session list is available, and several Cortana Skills briefings are on the list, signaling the public preview of the Skills Kit is finally ready to go.

Microsoft looks ready to widen its Cortana Skills Kit availability as of next week, simultaneous with its Build 2017 developer conference in Seattle.

Microsoft has published its schedule and session descriptions for many of its Build 2017 talks via its official Build schedule builder mobile application. (I downloaded a version from the Google Play Store today for my Android phone.)

The session list includes several Cortana Skills Kit-themed sessions happening Wednesday May 10 and Thursday May 11.

Microsoft officials said they were planning to launch the public preview of its Cortana Skills Kit at the end of February 2017. But the company's planned date for doing this came and went with no update for the past two months.

Microsoft originally announced plans for the Cortana Skills Kit and Devices software development kit in December 2016. At that time, Microsoft officials said the Skills Kit would be for developers who want to build new features and apps for Cortana on Windows, Android, iOS, Xbox, and upcoming new Cortana-powered devices...
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Read more: Microsoft to open up about its Cortana Skills Kit at Build | ZDNet

Brink · May 6, 2019

Microsoft announces new Cortana Skills Kit for Enterprise

In a classic scene from the 1999 cult film Office Space, programmer Peter Gibbons is admonished for attaching the wrong cover sheet to a “TPS” report. Nearly two decades later, Microsoft is unveiling a platform for enterprises to enable the personal intelligent assistant Cortana to complete company-specific tasks, including correctly filing TPS reports.

The Cortana Skills Kit for Enterprise was presented Monday at the Microsoft Ignite conference in Orlando, Florida. The development platform is currently available by invitation only.

“At heart, we are about providing valuable assistance to users throughout their day. That assistance takes different forms depending on where the users are in their day and what they are trying to do,” said Javier Soltero, the Microsoft corporate vice president in charge of Cortana. “It’s important for enterprises to be able to enable their workforces to use Cortana to perform company-specific tasks.”

The development platform is powered by the Azure Bot Service and leverages Language Understanding from Azure Cognitive Services, allowing developers to create company-specific skills for Cortana using known and trusted tools, explained Vivek Goswami, a program manager on Soltero’s team. Additional features include control via Azure Active Directory over when skills are deployed and who can access them.

Soltero said the extension of Cortana skills development to enterprises is the start of a journey into a realm where voice and natural language are the primary means of interacting with technology.

“In the same way you don’t have to go around teaching people how to use a smartphone because they know how to touch and swipe, we have arrived there with voice, we are finally to, ‘Okay, now what can you do?’” he said.
The specific skills that enterprises will create for Cortana remain to be revealed, noted Goswami, who imagined scenarios ranging from human resources to smart building features such as a skill that allows employees to ask the personal intelligent assistant to schedule an office cleaning, saving 20 to 30 minutes of intranet surfing to make the arrangements themselves.

As a proof of concept, IT developers at Microsoft used the enterprise platform to create an IT help desk skill that enables Cortana to file tickets for employees who are having computer problems and connect them to someone who can help.

“One of the things that holds people back from getting better service from a help desk is the often-laborious task of filing the ticket in the first place,” noted Soltero. “You don’t bother because you’re in the middle of something so you restart the app or reboot your computer. You endure pain in different forms instead of actually getting the issue resolved.”

Now, a simple, natural language verbal request to Cortana frees Microsoft employees “to stay in the flow of what they are doing,” he added.

If such experiences prove successful in the workplace, modern workforce employees will be more likely to access Cortana outside of work, too. After all, few people carry two phones – one for work, one for personal use. Instead, they have one phone that’s loaded with both work apps and personal apps, work email and personal email, a work calendar and personal calendar.

“We can enable the blurring of those lines without compromising privacy or enterprise utility and, at the same time, delight the user,” explained Soltero, who led the successful development of the Outlook app for iOS and Android prior to working on Cortana.
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Source: Microsoft releases platform to build company-specific skills for Cortana - The AI Blog

Windows 10: Build 2019: Cortana Skills Kit for Enterprise

Build 2019: Cortana Skills Kit for Enterprise

Build 2019: Cortana Skills Kit for Enterprise

Build 2019: Cortana Skills Kit for Enterprise

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