Windows 10: Built in Mic Dell XPS 13 9360

Hello,


I have noticed that my built in Mic on my XPS seems to have very poor quality to the point that others cannot understand me when I am on a video call. The sound quality is fine when I use a headset. I have tried reinstalling the built in mic, updating drivers and nothing seems to be helping.


Is this a software issue or more likely a hardware issue at this point?


Any advice you have is much appreciated.

Thanks!

:)

 

Dell XPS 13 9360 - Audio Crackling When Plugging in Laptop

I have the exact same problem with my Dell XPS 13 9360.

I just returned the DELL Inspiron 7373 which had the exact same problem when disconnecting/connecting the charger. The distortion is for a second and quiet loud and the video also gets frozen.

In the Dell XPS the distortion is mild but still its annoying.

The issue is easily reproducible with multiple Inspiron 7373 models, tired out the other ones in the store and they all showed the same issue.

The store didnt have the new Dell XPS 8th gen model on display, so i tried it on the 7th gen and found no such issue.

But after i bought the 8th gen Dell XPS 9360, i could reproduce the issue and its still happening.

Such and expensive laptop and they couldn't test it before releasing it !!!!

 

Dell XPS 13 9360 - Audio Crackling When Plugging in Laptop

I bought a Dell XPS 13 9360 just a few days ago and just noticed today that if any sort of audio is playing and I plug in the laptop to charge or unplug it, the sound distorts and makes a popping and crackling sound. It makes the same sound if I have earphones
plugged in. Is this normal, is the charge disrupting the sound? Will this cause any long term problems?

I had a Dell Inspiron 13 a month ago and returned it for the exact same reason because it was doing the same thing.

Why is this occurring, am I just unlucky and I should try to exchange this Dell XPS 13? Because I have only had it for a few days.

 

Dell XPS 13 windows 10 built-in microphone not working, please help!

My built in microphone, on my Dell XPS 13 windows laptop, keeps muting itself repeatedly. When I unmute the mic from the dell audio program, it immediately mutes itself again within a few seconds. Ive checked the drivers for the microphone and speakers;
they are all up to date. Ive checked my computer for viruses and it checked out clean. Does anyone have any suggestions or a solution to this problem? Please Help me!!