Windows 10: built-in Webcam and Microphone cannot be located. How is this possible?

I have purchased a reconditioned laptop Lenovo Thinkpad and when I came to use the Webcam and Microphone, the computer couldn't find/locate either of them. Help please.

:)

 

AOC monitor with built in webcam and microphone

Hi,

To better assist you with your concern, we'd like to clarify the following information:

• When was the last time you are able to see the built-in webcam and microphone under Device Manager?
• Did you make any changes to your computer's configuration prior to the issue?

Looking forward for your response.

 

Built in microphone not working

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps

Method 1: I suggest you to set microphone as default device and check.

• 
  Right click on the volume icon in the system tray and then click "Recording devices"
  
• 
  Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
  
• 
  Right click on Microphone and then click "Enable".
  
• 
  Highlight the microphone and then choose "Set as Default Device".
  
• 
  Click Apply and OK.
  

Step 2: Make sure that the Microphone is not disabled.

• 
  Make sure that the Microphone is not disabled. Follow the steps given to check that:
  
• 
  Right click on the volume icon and select “Recording devices”.
  
• 
  Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
  
• 
  Make sure that the Microphone is not disabled.
  

And also update the audio drivers from the manufacturer web site and install.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

My webcam and microphone don't work.

Hi Remy,

Your concern description is conclusive to drivers issue. Let's get ourselves on the same page. Usually, there's an error message to show up when you're trying to use it and not working. If you get any, send us a screenshot. We would also like to know the
following:

• Are you using the built-in webcam and microphone or external ones?
• Have you made any modifications/configurations on your computer prior to the issue?
  
• What are the troubleshooting steps you've done so far?