Windows 10: Built-in Webcam not working

My built-in Webcam does not work anymore on my Acer Lap Top. The camera app doesn't detect a camera, neither does any other app on the device Skype, Zoom, Google Meet, WhatsApp.... I have tried every suggestion on the page below, restarted the computer several times and checked my antivirus software. https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-10-32adb016-b29c-a928-0073-53d31da0dad5, Can someone help me out? Thank you!

:)

 

Windows 10 doesn't detect my built-in webcam

So, I installed Windows 10 Home a few days ago, and I've been unable to use my webcam ever since. I've taken a look at my device manager, but the webcam (it's a BisonCam NB Pro, by the way) isn't listed. I've even tried showing hidden devices, but there's
no webcam detected. There aren't "other devices" listed either. I've tried downloading the drivers for that model, but they too are unable to fine my built-in webcam. Any suggestions?

 

Built in Webcam is not working on Windows 10.

Hi Leo,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if there is change in Camera settings or camera driver is corrupt.

To assist you better, please provided us the information below:

• When you say that "It's also not listed in device manager", have you checked the Camera driver in the Imaging Devices under the Device Manager?
• When you say that "and it just stopped working", how exactly are you trying to access the webcam? Which application are you using to access webcam? Have you tried to check the issue with default Camera app?
• Are you getting any error message?

I suggest you to follow the steps below to check the issue with accessing through Camera app.

1. Click on Search bar.

2. Then type "Camera" without the quotes in the search bar and click on it.

3. Check if you are able to use the Webcam.

Also I recommend you to check if Webcam driver is avialble or not in the Device Manager.

1. Press Windows Key + R Key.

2. Then type “devmgmt.msc” without the quotes and hit on
Enter Key.

3. Expand Imaging Devices.

4. Right click on the webcam driver and click on Update driver software.

Please get back to us with an update on issue with accessing Webcam, we will be happy to help.

Thank you.

 

Computer Doesn't See Built in Webcam

Can I ask when is the last time the camera was working?

Honestly I am not sure, it used to work. Haven't tried it for a while until recently with the stay at home and more communication being done via video. Not sure it has worked since I installed Windows 10

Thanks for trying to help John, Here are the answers to your questions and the results of the suggested fixes:

Did you made any changes recently? Just the recommended updates

What is your current windows version and edition? Windows 10 Home, Version 1909 No errors shown



Camera Privacy Switch located at the right side of the laptop (do not have on this model)

Camera Shutter Key located on the keyboard (do not have one on this model)

Please try to press FN+F6 or F10. or try other F key combinations (none of these worked)

Press Start then search command prompt

Right click then run as administrator (note: try to disable translation to see the correct command)

type: msdt.exe -id DeviceDiagnostic

Run the troubleshooter

Restart your PC (did this)

Step 1. Checked, Permissions are turned on

Step 2. Check your antivirus software

Checked, I'm using Avast Free Antivirus software, Info states only the Premium version blocks webcams

Had an older version of Mcafee Security Scan Plus, Deleted and Restarted Computer

Step 3. Update a device driver using Windows Update (Done, Updates Current)

Step 4. Download and install the camera driver (Installed the camera driver from the Lenovo Support Website and Restarted computer)

Step 5. Roll back your webcam driver (Webcam is not listed under Device Manager (even showing hidden devices)

Step 6. Uninstall your webcam driver (See Step 5)

Step 7. If your camera isn't listed in Device manager, test ports and run a scan

If your camera isn't found in Device Manager, first try using the camera with a different port on your device. If that doesn't work, try these steps: (This is a built in webcam not an external device)

If Camera doesn't work in Windows 10 (I have done all of the checks using advice for Windows 10)

Still no camera detected or recognized