Windows 10: Buying Stuff from the store

Everytime i try to buy a gift card, this error comes up

:)

 

Cannot buy games or redeem codes in the store

Hi Javier,

In order to diagnose the issue, we suggest that you try the following methods:

Method 1: Run the Windows Store Apps troubleshooter.

The Windows Store Apps troubleshooter fixes problems that may prevent the store from working properly. To run it, follow the steps below:

• Click Start.
• On the search bar, type Troubleshooting, and click on
  Troubleshooting from the results.
• On the left pane, click View all.
• Click Windows Store Apps.

Method 2: Clear Windows Store app cache.

We suggest that you manually reset Windows Store app cache then try to download the game again. To manually reset, follow the steps below:

• Click Start.
• On the search bar, type CMD, and right-click CMD
  from the results.
• Click Run as administrator.
• Type wsreset, and press Enter.

Make sure that you are logged in to your computer using your Microsoft account.

We also suggest that you download and install any pending updates that need to be installed on the computer through Windows Update and check if it helps resolve the issue.

Let us know if you need further assistance.

 

Unable to rent or buy Movies from Microsoft store

Hello Josh,



Thank you for writing to Microsoft Community Forums.

1. Do you receive any error while buying or renting Movies?
   
2. Were you able to buy or rent movies from Microsoft store with the same Microsoft account previously?
   
3. Have you tried using the Microsoft store website to buy or rent movies?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Verify the region, date & time settings.

1. Press the Windows key + I to open Settings.
   
2. Tap or click Time & language.
   
3. Select either Date & time or Region & language and check all settings.
   

Method 2:



Reset the Microsoft store app.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘wsreset’ and hit enter.
   

For more information you can refer the articles
limits on the money in your Microsoft account and

How to buy or rent Movies & TV content on Windows 10.



Also, for a quick status check the payments option under your Microsoft account, you can also contact our

customer support team.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

not able to buy app/game from Windows Store in Windows 10.

Hi,



Thank you for posting on Microsoft Community. We will help you in resolving your issue.



Before assisting further, I would like to ask you few questions regarding the query:

• Are you logging in using Microsoft Account credentials?
• Are you the administrator of the user profile?

Step 1: You will be able to buy apps and other products from Windows Store if you are logging in using
Microsoft Account.



I suggest you to login using your Microsoft account credentials and check if you are able to buy the products from Windows Store.



If you do not have a Microsoft account, sign up and create a Microsoft account from the link below and check if you are able to download the apps from the Windows Store.

https://signup.live.com/signup?mkt=en-GB&fl=wld2&rollrs=12&lic=1&uaid=708cd91ef05f41fb97c4f32110d68fa6



Step 2: If the issue persist, I suggest you to run the
apps troubleshooter included within Windows OS manually by following the steps below and check if the issue persist.



In many cases, the Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem. If you continue experiencing problems with an app, this tool can automatically identify and fix some problems with apps and the Store.

• Type troubleshooting in the search box next to
  Start icon and select the top most search result.
• Click on View All from the left hand screen panel.
• Select Windows Store apps, click on
  Advanced option and check Apply repairs automatically
  option.
• Follow the on screen instructions.

Write back to us with the answers to the above questions to assist you further on this query. Your reply is most important for us to ensure we assist you accordingly.



Thank you.