Windows 10: Cache Hierarchy Error AMD Ryzen 3700

Hi all,


I've been having random reboots with my fairly new system that I built in September 2021. When I look in Event Viewer, I get WHEA-Logger 18 events. Reported by component: Processor Core.

Error Source: Machine Hierarchy Error

Error Type: Cache Hierarchy Error.


Here are my specs:

AMD Ryzen 7 3700x

Nvidia 2070 Super

2x 16 GB Corsair Vengeance RGB RAM

ASRock B550m Steel Legend Motherboard
Corsair 650x psu


I do not do any overclocking, and have been using everything on factory settings, aside from applying the XMP Profile on my ram to make it run at it's rated 3200MHz.


Others seem to be having this issue too: https://www.reddit.com/r/AMDHelp/comments/hq7jcu/cache_hierarchy_error/


The restarts can happen while I'm doing anything, under load or just watching YouTube. Sometimes the desktop goes 5 hours without reboot, sometimes it reboots instantly after entering my password. The reboots happen in safe mode as well.


I managed to slow down the reboots by setting the processor to the base 3600mhz at 1.2 volts, but after trying to set everything back to default, no settings will prevent reboot now.


Things I've tried:

Resetting BIOS & CMOS

Check and log temps

Updating chipset & processor & nvidia drivers

Doing System Restore

Reinstalling Windows

Using a different power outlet

Unplugging external drives


Know if there's anything else I can try, or is my processor damaged?

:)

 

Cache hierarchy error, PC reboot

Been reading every thread I can find on this.

Last night my PC rebooted itself and in event viewer it was "cache hierarchy error". This is the second time its done this, about 1 week apart. I was a couple hours into flying in the new flight sim when this occurred.

Right before this event I also have "Event 1101 Audit events have been dropped by the transport", and finally "Event 41 Kernel Power".

I have a dump in Windows\LiveKernelReports\WHEA for each shutdown. Today I tried to replicate it by flying in the new flight sim, pushing that GPU for 3 hours. And whilst it got hot, (GPU junction 90 degrees), there was no crash. I have no idea how to
replicate this.

This is a brand new PC, less than a month old, specs are: Ryzen 5 3600, Sapphire 5700xt Pulse, MSI B450 Gaming Pro Carbon Max Wifi, 32Gb GSkill Ripjaws V @ 3200Mhz (XMP), Corsair RM650. Drivers are 20.8.3, previous crash occurred on 20.8.2

No overclocking - EVERYTHING is stock except for switching XMP for RAM. Running latest Windows 10 64 bit - 2004.

Using BlueScreenView the problem lies with "ntoskrnl.exe"

Really would appreciate any help in identifying the issue and fixing.

_________________________________________

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 4

 

Cache Hierarchy error.

I have a 8700K (default bios settings) for a month now. I have only just noticed after scrolling through event manger that i have been getting these warnings only from 21.01 january:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0 (also sometimes happens for 6 or 8 aswell)



I havent seen any affects that might be caused from this like BSODS or freezing. All stable. Intel diagnostic tool passing. Memtest86 no errors. IHC memtest no errors. Either way should i be concerned of that errors from 21.01?

my pc: 8700K ( 4700MHZ is on auto by motherboard )
2x8GB DDR4 GSKILL 3000MHZ XMP ON
Corsair 750i
SSD Crucial 525GB MX300
HDD TOSHIBA 500GB
Asus Z370 Pro Gaming bios 215
Windows 10 Fall Creators Update 1709

I tried to reproduce issue by formatting disk and installing again Windows 10 but they dont appear again. From microsoft they said that this is hardware issue. So why i cant reproduce this?

 

whea warning? cache hierarchy error

I just noticed a whea warning in my event log stating a hardware error was corrected and it was reported by a cpu core. the error type was a cache hierarchy error. i know OCing can cause some of these whea errors, and it seems most people just ignore them, but im just wondering if this one is anything to worry about. my processor is overclocked, but i can pass numerous stress tests and games for hours, without any issues or errors in the even log. i think the pc my have even been idle at the time this was reported , or i was gaming . But again usually there are no errors regardless of what the pc is doing.
anyway, i was just wondering if anyone had some info on this error since googling it comes up with a bunch of different whea errors and no real explanation other than ocing can cause them.

Computer is:
8700K stock, MTE on, 4700mhz auto clock
Asus Z370 Pro Gaming
16GB DDR 3000MHZ ( XMP ON)
Gtx 1080 Ti Aorus
Corsair 750 Rmi
SSD Crucial 525GB
HDD TOSHIBA 500GB
Windows 10 clean install 1709 Creator Fall Update ( 16299.15 build october 2017 ,before meltdown/spectre patch )
All settings in UEFI are stock,defaulted . Only XMP profile is on.