Windows 10: Cache hierarchy error, PC reboot

Discus and support Cache hierarchy error, PC reboot in Windows 10 BSOD Crashes and Debugging to solve the problem; Been reading every thread I can find on this. Last night my PC rebooted itself and in event viewer it was "cache hierarchy error". This is the second... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Volcz, Sep 5, 2020.

  1. VOLCZ
    Volcz Win User

    Cache hierarchy error, PC reboot


    Been reading every thread I can find on this.

    Last night my PC rebooted itself and in event viewer it was "cache hierarchy error". This is the second time its done this, about 1 week apart. I was a couple hours into flying in the new flight sim when this occurred.

    Right before this event I also have "Event 1101 Audit events have been dropped by the transport", and finally "Event 41 Kernel Power".

    I have a dump in Windows\LiveKernelReports\WHEA for each shutdown. Today I tried to replicate it by flying in the new flight sim, pushing that GPU for 3 hours. And whilst it got hot, GPU junction 90 degrees, there was no crash. I have no idea how to replicate this.

    This is a brand new PC, less than a month old, specs are: Ryzen 5 3600, Sapphire 5700xt Pulse, MSI B450 Gaming Pro Carbon Max Wifi, 32Gb GSkill Ripjaws V @ 3200Mhz XMP, Corsair RM650. Drivers are 20.8.3, previous crash occurred on 20.8.2

    No overclocking - EVERYTHING is stock except for switching XMP for RAM. Running latest Windows 10 64 bit - 2004.

    Using BlueScreenView the problem lies with "ntoskrnl.exe"

    Really would appreciate any help in identifying the issue and fixing.

    _________________________________________

    A fatal hardware error has occurred.

    Reported by component: Processor Core

    Error Source: Machine Check Exception

    Error Type: Cache Hierarchy Error

    Processor APIC ID: 4

    :)
     
    Volcz, Sep 5, 2020
    #1
  2. SEVERIN
    Severin Win User

    whea warning? cache hierarchy error

    I just noticed a whea warning in my event log stating a hardware error was corrected and it was reported by a cpu core. the error type was a cache hierarchy error. i know OCing can cause some of these whea errors, and it seems most people just ignore them, but im just wondering if this one is anything to worry about. my processor is overclocked, but i can pass numerous stress tests and games for hours, without any issues or errors in the even log. i think the pc my have even been idle at the time this was reported , or i was gaming . But again usually there are no errors regardless of what the pc is doing.
    anyway, i was just wondering if anyone had some info on this error since googling it comes up with a bunch of different whea errors and no real explanation other than ocing can cause them.

    Computer is:
    8700K stock, MTE on, 4700mhz auto clock
    Asus Z370 Pro Gaming
    16GB DDR 3000MHZ ( XMP ON)
    Gtx 1080 Ti Aorus
    Corsair 750 Rmi
    SSD Crucial 525GB
    HDD TOSHIBA 500GB
    Windows 10 clean install 1709 Creator Fall Update ( 16299.15 build october 2017 ,before meltdown/spectre patch )
    All settings in UEFI are stock,defaulted . Only XMP profile is on.


    Cache hierarchy error, PC reboot [​IMG]
     
    Severin, Sep 5, 2020
    #2
  3. XXX123
    xxx123 Win User
    Cache Hierarchy error.

    I have a 8700K (default bios settings) for a month now. I have only just noticed after scrolling through event manger that i have been getting these warnings only from 21.01 january:
    A corrected hardware error has occurred.

    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 0 (also sometimes happens for 6 or 8 aswell)

    Cache hierarchy error, PC reboot [​IMG]

    I havent seen any affects that might be caused from this like BSODS or freezing. All stable. Intel diagnostic tool passing. Memtest86 no errors. IHC memtest no errors. Either way should i be concerned of that errors from 21.01?

    my pc: 8700K ( 4700MHZ is on auto by motherboard )
    2x8GB DDR4 GSKILL 3000MHZ XMP ON
    Corsair 750i
    SSD Crucial 525GB MX300
    HDD TOSHIBA 500GB
    Asus Z370 Pro Gaming bios 215
    Windows 10 Fall Creators Update 1709

    I tried to reproduce issue by formatting disk and installing again Windows 10 but they dont appear again. From microsoft they said that this is hardware issue. So why i cant reproduce this?
     
    xxx123, Sep 5, 2020
    #3
  4. THRACKAN
    Thrackan Win User

    Cache hierarchy error, PC reboot

    PC reboots (no BSOD) on CPU stress

    Hi fellow TPU members,

    not too long ago, the box my gf's PC was transported in gave way on the stairs. Yes, you got it right, that sent a PC tumbling down a flight of steps alright.

    Stuff broke. Also, stuff remained intact somehow.

    I bought her a new case, new CPU cooler and we removed the floppy drive, so far so good. But the PC started crashing for no apparent reason, without a BSOD.

    I tested:
    • Memtest86+, left overnight, 0 errors
    • Scanned the HDD for errors, nothing there
    • Left FurMark burning up the GFX card and drawing some power, no problems there
    • Ran Ubuntu from a Live CD doing nothing special, didn't crash
    • Ran OCCT, Linpack, Prime95, all 3 caused reboots within minutes
    • Oh, and I disabled "Restart on error" so I'm sure it's not a BSOD.
    Now, I can still try and test something CPU intensive on Ubuntu, but my guess is the CPU didn't survive.
    Before I do anything drastic like whippin' out the magic wallet and get her a new AMD quad, is there anything I didn't see?
    I'm guessing the motherboard could be borkered as well, but can I check that other than replacing the CPU with a working one?
    Any suggestions on which proggies I can use from an Ubuntu Live CD to stress the CPU?
     
    Thrackan, Sep 5, 2020
    #4
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Cache hierarchy error, PC reboot

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