Windows 10: Call of Duty Direct x errors

Just replaced my PC with a new an improved model, however I cannot correctly install and run either Call of Duty Modern Warfare or Call of Duty World at War. In install I get an error indicating that Direct X could not be correctly installed. When trying to run either program a error saying that D3DX9_37.DLL could not be found. Running dxdiag shows that Direct X 12 is installed. I would appreciate any suggestions about how to fix this.

:)

 

Windows 10 shows Direct x 12

Hi Jagdishservi,



Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.

• 
  Where have checked for the version of Direct x?
  

I suggest you to follow the below steps and check:

• 
  Press Windows + R keys together.
  
• 
  Type dxdiag in the run prompt and hit enter.
  
• 
  Now check for the version of Direct x.
  

Hope this information helps. Do contact us with the updated status of the issue. We will be happy to assist you.



Regards,

Jenith

 

COD MW2 Direct X error

Thanks for all your replies/suggestions

Okay so,

I'm not running any overlay software.

The issue is consistent, as in every time I complete a mission, the game crashes instead of going into the next cutscene.

There are no errors when I run dxdiag.

I'm about to reinstall direct X, update, and see if that changes anything..

 

My graphics hardware doesn't support the new version 12 direct x. How do I roll direct x back to 11?

Hi Ellen,

Thank you for contacting Microsoft Community.

· Are you getting any error message?

I suggest you to follow the steps to roll back the direct x from the below link and check if it helps.

• Press “Windows+X”.
• Click on Device Manager.
• Locate and Expand the Display Adapter.
• Right-click on the Display Device.
• Click on Rollback.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.