Windows 10: Cam & Mike Recommendation For Skype/Zoom, Etc

Looking for some advice for what I have to get to start using Skpe, Zoom, etc. I don't have any of it at moment. Something with a camera/mike to clip to the top of my Acer Aspire desktop pc M3910 which has USB2 ports.

Need to see and hear brother abroad, so just want something easy to use and affordable. Don't have a clue what I need and not a PC expert so simplicity is the main thing.

Thanks for any help.

:)

 

Web cam on Skype

Hi Martha,

Thank you for posting in Microsoft Community.

Have you updated the drivers for the web cam?

Does this issue occur only on Skype?

I suggest you to install the attest drivers from the manufacturer website and check if it helps.

To install the driver updates follow the below steps.

• 
  Open run command window( Windows key + R) and type devmgmt.msc
  
• 
  Right click on driver and select update driver software.
  
• 
  If the driver updates are not available install it from manufacture website.
  

Please reply to us with the status of the issue.

Thanks.

 

Video is not working for Zoom or Skype

Hello,

Have you checking the privacy settings if Camera is ON on both Zoom and Skype?

Go to Setting > Privacy > Camera > make sure the toggle button for both Zoom and Skype are ON.

If my suggestion did not solve the issue, please reply back and confirm if there is an error message or error code so we can try other step.

Might as well open the Camera App and test if it's working there so we can narrow down the problem.

Kind Regards,

< / L e e >

 

I can't get the video to work in Skype error: 'can't start video. Try closing other programs that might be using your web cam'

Hi Mike,

Thank you for posting your reply. We apologize for the delay in response.

If you are using the Skype App, then run the Windows Store Apps troubleshooter by following the steps provided below:

• Type “Troubleshooting” in the search box and press Enter.
• Click on ‘View All’ on the top left pane.
• Click on “Windows Store Apps” from the list and follow the on-screen prompts for troubleshooting.

If the issue still persists, I suggest you to uninstall and re-install the Skype app and check if the issue persists.

Hope this helps. Keep us posted on the status for further assistance.