Windows 10: Camera and microphone privacy settings disappear

I cannot use my microphone in Zoom. When I went to click on my camera and microphone settings, it disappears - the dialogue closes. Any ideas how I can get access to the camera and microphone permissions?

:)

 

Camera and Microphone Privacy

Hi Moustafa,

This issue occurs due to permission issue, driver issue, license for an app is out of sync with the license installed on the computer or if the app is not updated. To give permission to Camera and Microphone app, you may follow
these steps:

• Go to Settings.
• Select Privacy.
• Look for Camera, make sure that “Let apps use my camera” is turned On. You may choose the apps that can use your camera as well.
• Go back to Privacy and select Microphone, make sure that “Let apps use my microphone” is turned On. You may choose the apps that can use your microphone as well.
  

If the issue persists, we would suggest that you check out this
link. This will provide you troubleshooting steps regarding Camera and Microphone issues.

Feel free to contact us if you have further inquiries.

 

window crashes when i open camera or microphone setting in privacy

Answers to your questions:

• Yes, both are working properly before.
• Yes, i'm logged in as administrator.
• No app can use camera or microphone. All apps said to allow in the privacy setting.

And i can't really solve using the adjustment on privacy setting. 'cause as i've said before, everytime i open camera or microphone setting in privacy, the window crashes everytime.

as for the troubleshooting, it couldn't identify the problem.

 

window crashes when i open camera or microphone setting in privacy

Hi Orangeshearts,

I would like to verify some information regarding the problem with your camera and microphone. Allow me to ask the following:

• Was your camera and microphone working before?
• Aside from updating the drivers, what other updates or changes were performed prior to the problem?
• Are you currently logged in as the administrator?
• Have you set which apps can access and use your camera and microphone?

If you haven't set any apps to use your camera and microphone, then follow these steps:

• Navigate to Settings > Privacy > Camera.
• Make sure that Let apps use my camera hardware is toggled ON.
• Under Choose apps that can use your camera, toggle on the apps you want to give access to.
• Do the same for the microphone. Navigate to Settings > Privacy > Microphone.

If the issue persists, then please run the Hardware and Device troubleshooter. Here's how:

• In the Cortana search, type in Control Panel, and click it from the search results.
• Click Troubleshooting > View all.
• Search for and click Hardware and Devices.
• Click Next and follow the on-screen instructions.

Please share the results on this thread for further assistance.

Regards.