Windows 10: Camera and video not working

Discus and support Camera and video not working in Windows 10 Software and Apps to solve the problem; I am a student and now that my university has all online classes , we are using Zoom to hold virtual classes which started today. I can see everyone... Discussion in 'Windows 10 Software and Apps' started by LydiaHannibal, Mar 23, 2020.

  1. Camera and video not working


    I am a student and now that my university has all online classes , we are using Zoom to hold virtual classes which started today. I can see everyone and hear them. They can all hear me ,but not see me. Zoom says that they cannot detect a camera. I've look and I don't have a virus. Everything seems up to date. What's the problem? I tried to roll back and have not been successful. Please help.

    :)
     
    LydiaHannibal, Mar 23, 2020
    #1

  2. camera not working

    If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



    If the camera app opens, follow the steps below:

    • Press “Windows key + C” from your keyboard to open “Charms bar”.
    • Select “Settings” option.
    • Select “Permissions” option.
    • Turn on “Allow this app to access your: Webcam and Microphone” option.
    • Lose the app by pressing “Alt key + F4” from your keyboard.
    • Reopen the Camera app.
    • Connect your camera and then check how this app works.
    Goodluck!
     
    Gina_on_the_thread, Mar 23, 2020
    #2
  3. cannot upload camera or camcorder pics & videos

    Hi Scott,

    Thank you for posting your query in Microsoft Community.

    I understand that you’re unable to import photos and videos after upgrading to Windows 10.

    This could be due to incorrect Auto play settings. I suggest you to follow the steps as shown below and check if it helps.

    • Plug in the Camera.
    • Go to Start and type AutoPlay Settings.
    • Choose AutoPlay Settings.
    • Under your Camera Device, choose the option "Import Photos and Videos."
    • Exit Auto Play Settings and check if the issue persists.
    You may refer to the article “Import photos and videos from a camera, phone, or DVD” for more information:

    http://windows.microsoft.com/en-ca/windows-8/import-photos-videos



    Note: Steps applies to Windows 10 as well.

    Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

    Thank You.

     
    Prabhavathi Patil, Mar 23, 2020
    #3
  4. Camera and video not working

    Web Camera is not working

    Hello

    I assume by your comment "black screen appears in video call", you are experiencing problems in other camera apps as well, possibly Skype. If your camera isn't working in any applications this is indicative of a camera driver issue. Please try the steps
    listed here to resolve your issue:

    http://windows.microsoft.com/en-US/Windows-10/fix-windows-camera-app-problems-with-usb-web-cameras

    If your issue isn't resolved after running the steps, please report back with your camera make and model and the driver information you aquire from step 3.

    Thanks,

    Tom
     
    Tom A - Windows Camera Platform Team [MSFT], Mar 23, 2020
    #4
Thema:

Camera and video not working

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