Windows 10: Camera and video not working

Discus and support Camera and video not working in Windows 10 BSOD Crashes and Debugging to solve the problem; Only recently have I needed to use the camera and video on my laptop only to find it doesn't work. I get a 'something went wrong' notice:... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by buzzabout, Apr 26, 2020.

  1. buzzabout Win User

    Camera and video not working


    Only recently have I needed to use the camera and video on my laptop only to find it doesn't work. I get a 'something went wrong' notice: 0xA00F425C<VideoCaptureFileCreationFailed>0x80270200


    I've checked every setting a million times but to no avail. Yet, mysteriously and really annoyingly it did take one photo of me without me knowing and that I didn't want and can't delete which has appeared on my Windows profile. How on earth did that happen?

    The lens works on Zoom although with a dark and reddish tinge, also not responding to adjustments other than F12 making the image look over exposed.

    :)
     
    buzzabout, Apr 26, 2020
    #1

  2. camera not working

    If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



    If the camera app opens, follow the steps below:

    • Press “Windows key + C” from your keyboard to open “Charms bar”.
    • Select “Settings” option.
    • Select “Permissions” option.
    • Turn on “Allow this app to access your: Webcam and Microphone” option.
    • Lose the app by pressing “Alt key + F4” from your keyboard.
    • Reopen the Camera app.
    • Connect your camera and then check how this app works.
    Goodluck!
     
    Gina_on_the_thread, Apr 26, 2020
    #2
  3. cannot upload camera or camcorder pics & videos

    Hi Scott,

    Thank you for posting your query in Microsoft Community.

    I understand that you’re unable to import photos and videos after upgrading to Windows 10.

    This could be due to incorrect Auto play settings. I suggest you to follow the steps as shown below and check if it helps.

    • Plug in the Camera.
    • Go to Start and type AutoPlay Settings.
    • Choose AutoPlay Settings.
    • Under your Camera Device, choose the option "Import Photos and Videos."
    • Exit Auto Play Settings and check if the issue persists.
    You may refer to the article “Import photos and videos from a camera, phone, or DVD” for more information:

    http://windows.microsoft.com/en-ca/windows-8/import-photos-videos



    Note: Steps applies to Windows 10 as well.

    Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

    Thank You.

     
    Prabhavathi Patil, Apr 26, 2020
    #3
  4. Camera and video not working

    Web Camera is not working

    Hello

    I assume by your comment "black screen appears in video call", you are experiencing problems in other camera apps as well, possibly Skype. If your camera isn't working in any applications this is indicative of a camera driver issue. Please try the steps
    listed here to resolve your issue:

    http://windows.microsoft.com/en-US/Windows-10/fix-windows-camera-app-problems-with-usb-web-cameras

    If your issue isn't resolved after running the steps, please report back with your camera make and model and the driver information you aquire from step 3.

    Thanks,

    Tom
     
    Tom A - Windows Camera Platform Team [MSFT], Apr 26, 2020
    #4
Thema:

Camera and video not working

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