Windows 10: Camera app and Zoom won't record audio

I can't get the Camera App or Zoom to record my audio. When I test the audio on Zoom, I can see that the device is picking up the sound, but for some reason, I cannot get it to record. I tried the troubleshooting advice I found here. All the drivers are current, and all the apps I could find have been set to access the microphone. The first pic is a screenshot of my recording device. When I attempt to configure the microphone, I receive a message that the computer couldn't hear any sound.

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Windows Camera app not recording sound

I have been trying to record video using the Windows Camera app (Windows version 1909), but no sound gets recorded. The default audio input device is the microphone in my webcam, and the audio preferences for Camera are set to default. I was able to use the same setup yesterday to have a Skype conversation with audio capture. I have tried replaying the video recorded in the Camera app in VLC, but there is no sound there either, so the problem is definitely with recording rather than playback. Why doesn't the Camera app record sound?

 

Lumia 830 main camera won`t start

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