Windows 10: Camera App not working for one user on device

I have Windows 10 machine with multiple users. All user can use the camera app but one. This one user can take one photo then the app crashes with the erro in the attached image. How do I resolve this? I have tried resetting the app and it does not do anything.




:)

 

Windows Camera app no longer works


On my ASUS G74SX-3DE Notebook, Windows Camera no longer works after the app update(s) recently.

It would start up with:




I have no idea who makes the camera for the device and ASUS doesn't provide Windows 10 drivers except the camera works fine with other apps.

Windows installs a driver with the device listed as:
USB2.0 UVC 1M WebCam
in device manager with driver version 10.0.10240.16384 and the date

USB\VID_13D3&PID_5134&MI_00
USB\VID_13D3&PID_5134&REV_0725&MI_00

is the device ID's

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!

 

Camera/Facebook app

We appreciate the prompt response. The webcam working fine with other applications may indicate a software limitation if the concern is only happening on the affected app. To further isolate your concern, we suggest
that you change the default camera of your device as suggested on the previous post. To do this, here are the steps:

• Type Device Manager in the search box and press Enter.
• Click the drop-down arrow for Imaging devices.
• Right-click the built-in camera of your device and select Disable.

Once you're done, replicate the concern and check if the app recognize the third party camera as the default one.

On the other hand, if you encounter the same concern, you have the optionto get in touch with the developer of the app for further support or send them
feedback to consider this feature on their future updates.

We'll appreciate if you can send us an update.