Windows 10: Camera can not be activated - Windows Hello does not work

On my Surface Pro 5 I used to login using the windows Hello face recognition.

Since a couple of weeks after a windows 10 update was installed this however does not work anymore. I get a message stating that the camera cannot be activated and that i have to login using the PIN. Camera is working fine in Teams or other application. There is only an issue with face recognition in Windows Hello.

:)

 

windows hello camera not working

Hello,

Since the issue occurs after an update, it is possible that there's an issue with the drivers on your device. For us to effectively assist you, could you tell us what is the make and model of your device?

Meanwhile, we suggest that you follow the steps provided in this article on how to troubleshoot camera
problems in Windows 10.

We're looking forward to your response.

 

Windows Hello not working properly

Hi Jim,

For us to properly isolate the issue with your Windows Hello, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g. updates, software installation)?
• To make sure that we have not missed on anything, what specific troubleshooting steps have you done so far?

In the meantime, we suggest that you try reinstalling your camera driver to resolve the issue.

We look forward to your response.

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!