Windows 10: Camera is being used by another app - Windows Hello Face Setup

Hi, I am using the HP Envy x360 Convertible 15-bp1xx and I am having a problem setting up the Windows Hello Face. After I type in my PIN, I continue and the light beside my camera lights up but it says something went wrong and the camera is currently in use by another app. I've tried restarting my PC, troubleshooting and updating my drivers and nothing worked. I'd appreciate it so much if anyone would be of help.

:)

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.

 

Windows Hello Face Setup Could Not Open the Camera

I resolved my problem by updating the drivers for my camera. The steps I took were:

• elect the Start button, typeDevice Manager,
• When the list of results popped up I expanded the Imaging devices option, which showed the camera on my computer.
  
• Right clicked on and selected update Driver.
• Select Search automatically for updated driver software.
  

I restarted my computer. Windows Hello started and accessed the camera. I hope this helps.