Windows 10: camera is black

i have a MSI GV62 8RC-201NE. when i want to take a Picture is the camera Black. and when i take the picture this error cide comes 0xa00f4292 photo capture start Timeout.

what to do?

:)

 

Laptop Camera

Thanks for updating us on the results of the troubleshooting steps that you have completed. Since the built-in webcam is still not working correctly and the same error code 0xA00F4244 (0xC00DABED) is still appearing, we suggest that we check the camera privacy
settings to see if the camera access is turned on. Kindly follow the steps below to check the camera privacy settings:

• Press the Windows key + I to open the Settings app.
• Near the top of the Settings app window is the search box, kindly type the word "webcam" or "camera".
• From the list of results choose Camera privacy settings.
• Make sure that "Let apps use my camera" toggle is set to On.

We look forward to your response once you complete the steps.

 

Issues with using Camera on Windows 10 and getting black view while using the Camera.

Hi John,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if Camera driver is corrupt.



To assist you better, please provided us the information below:

• How exactly are you opening the Camera on the computer?
• Are you using default Camera app or other camera app?

I suggest you to follow the method below to open Camera app in the computer and update the Camera driver in the Device Manager.

Step 1: I recommend you to open the Camera through default Camera app and check if it helps.

1. Click on Search bar.

2. Then type "Camera" without the quotes in the search bar and click on it.

3. Check if you are able to use the Camera.

Step 2: I suggest you to update the Camera driver and check if it helps.

1. Press Windows Key + R Key.

2. Then type “devmgmt.msc” without the quotes and hit on
Enter Key.

3. Expand Imaging Devices.

4. Right click on the Camera driver and click on Update Driver Software.





Please get back to us with an update on issue with using Camera on Windows 10, we will be happy to help.



Thank you.

 

Camera is green

Hi GeorgiaPeach,





Welcome to the forum!



You can try these steps and see if it will make any difference:

• Power cycle

1. Turn off the phone then remove the back cover and the battery.

2. Reinsert the battery and the back cover then turn on your phone.

• Reset your camera settings

1. Go to Settings.

2. Swipe to Application settings.

3. Choose Photos+camera.

4. Select Reset camera.



If the issue still persists, you can try to perform the steps provided on this link http://support.microsoft.com/kb/2749480. If the steps on the link will not work, I suggest that you
visit the nearest Nokia repair facility for it to be repaired. See this link: http://www.nokia.com/global/support/locations/ to check the repair facility near your area.

 

I have the same laptop and I have the same problem. Please, if you find a solutions, tell me. Thanks.