Windows 10: Camera Issue on brand new surface

Discus and support Camera Issue on brand new surface in Windows Hello & Lockscreen to solve the problem; I just bought a surface 2 days ago, couldn't set up Windows Hello and now getting this error when trying to access the camera. Only things running... Discussion in 'Windows Hello & Lockscreen' started by EmmaK0220, Dec 21, 2019.

  1. EmmaK0220 Win User

    Camera Issue on brand new surface


    I just bought a surface 2 days ago, couldn't set up Windows Hello and now getting this error when trying to access the camera.





    Only things running in Task Manager are Explorer and Mail

    :)
     
    EmmaK0220, Dec 21, 2019
    #1
  2. John Vil Win User

    Camera on surface tablet

    Hi,

    You may flip the camera on your Surface by going in to the camera app settings. Kindly refer to the steps below:

    • Open the Camera App on your Surface.
    • Swipe down from the top of the camera window (this brings up the Camera Options, as seen below.)
    • Tap Change Camera.
    • Take picture as usual.
    • Tap Change Camera again if you would like the camera to facing you.

    Let us know if you will need further assistance.
     
    John Vil, Dec 21, 2019
    #2
  3. SURFACE 3 camera and sound not working

    Hi Michael,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with accessing sound and camera on Surface 3 device, do let us know the following to assist you better:

    • Have you made any changes to the operating system prior to this issue?
    • What exactly happens when you try to access camera and sound on your device?

    This issue might have occurred due to corrupted/ missing drivers, I suggest you to try the below and check if it helps.

    Step 1: Run the Hardware and Devices troubleshooter
    and check.

    Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    1. Press
    Windows key from the keyboard, type Troubleshooting
    and select it.

    2. Click on
    view all option on the upper left corner of Troubleshooting window.

    3. Select the
    Hardware and Device options from the list.

    4. Click
    Next to run the Hardware and Device Troubleshooter.

    Step 2: I suggest you to install all the pending updates after upgrade to Windows 10.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.
    Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

    For further assistance, I suggest you to refer to the below Microsoft article and check if it helps.

    Browse topics for Surface 3

    Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.
     
    Deepika Gowda, Dec 21, 2019
    #3
  4. Camera Issue on brand new surface

    SURFACE BOOK 2 - IR FRONT CAMERA AND REAR CAMERA ISSUE

    Click Start > Settings > Privacy > Camera

    Toggle on Allow apps to access your Camera

    Can you try the steps suggested in this thread for further throubleshooting?

    https://answers.microsoft.com/en-us/surface/for...
     
    Andre for Directly, Dec 21, 2019
    #4
Thema:

Camera Issue on brand new surface

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