Windows 10: Camera not showing in Device Manager / Skype / MS Teams - please help!

Hi

I am using an old HP255 laptop running Windows 10 fairly successfully until now. I have a MS Teams interview coming up so went to check my webcam (this is something I have never used, ever) and I can't even find it in Device Manager. Skype says there is no camera connected.

I read on another thread to provide the DxDiag data. THis is as follows.


Hope you can help.


Steve


------------------
System Information
------------------
Time of this report: 10/4/2019, 15:33:35
Machine name: OURDELL
Machine Id: {9DC0E016-CA3F-4DC3-80CA-D2C21EBB5904}
Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release_svc_escrow.180502-1908)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP 255 G1 Notebook PC
BIOS: InsydeH2O Version CCB.03.72.35F.37
Processor: AMD E1-1500 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.5GHz
Memory: 4096MB RAM
Available OS Memory: 3688MB RAM
Page File: 2674MB used, 4013MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode

:)

 

Set USB camera as the Default video device in Skype

Hi,



Thank you for writing to Microsoft Community Forums.



To change the camera in Skype application from built in to USB follow the steps mentioned below.

1. Open Skype application by searching it on the search bar on taskbar.
   
2. Now click ellipses next to your name on the top left corner.
   
3. Now click on Settings and select
   Audio and Video settings.
   
4. Under Camera select the
   USB camera from the drop down list.
   

If you are using Skype for Business then you can refer the article

Set Video Device options in Skype for Business.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Camera / Webcam not on device manager list - Windows 10

Hi JacquiProspero,

I'm Stefano an Independent Advisor, here to help you.

Please check if it is listed under Hidden device.

1. Press WINDOWS + X

2. Click on "Device Manager"

3. Click on "View"

4. Click on "Show Hidden device"

If it is listed now, please uninstall and reinstall it following this steps:

1. Click on "Camera"

2. Right click on your camera

3. Click on "Uninstall device"

4. Click on "Detects Hardware change" (monitor icon)

 

Skype (Problem with recording device) Team Speak3( Microphone disabled)

Hi Gosia,

I realize the inconvenience you are facing with accessing the microphone. Do not worry we will help you with this issue.

Do let us know the make and model of your computer?

Let us try few of the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the Hardware and Device
  Troubleshooter.

Method 2: Check for the settings in Skype app.

Step 1: Check configuration in Skype

Normally, you will receive the message about recording device error, if the microphone or the webcam is not configured properly in Skype.



To check configuration:

a. Open Skype and navigate to
tools

b. Click options and check for sound device.



Step 2: Verify in the recording tab if the Microphone is enabled and working.

To check:

a. Click Start, click
Control Panel

b. Click Soundand click Audio.



Hope it helps. Reply to the post with an updated status of accessing the microphone for further assistance.

Thank you.