Windows 10: Camera not working

Discus and support Camera not working in Windows 10 Drivers and Hardware to solve the problem; Hi my build in camera on my HP laptop is not working after an update. I'm using windows 10 and the laptop is only a year old. I've tried to update... Discussion in 'Windows 10 Drivers and Hardware' started by RozelleBowerman, Nov 28, 2019.

  1. Camera not working


    Hi my build in camera on my HP laptop is not working after an update. I'm using windows 10 and the laptop is only a year old. I've tried to update the drivers and they were updated, changed the security settings on the computer and my web browser for the camera. The camera and the apps used (skype, zoom) does not work and keeps flickering on and off. See screenshot below . And if I go on the camera too much it shuts down my computer. (see screenshot)

    Please could you advise what the issue could be as this is very frustrating when I'm in meetings.


    RozCamera not working [​IMG] Camera not working 2919279d-112c-4c24-9eea-793a3fb182ae?upload=true.png

    :)
     
    RozelleBowerman, Nov 28, 2019
    #1

  2. camera not working

    If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



    If the camera app opens, follow the steps below:

    • Press “Windows key + C” from your keyboard to open “Charms bar”.
    • Select “Settings” option.
    • Select “Permissions” option.
    • Turn on “Allow this app to access your: Webcam and Microphone” option.
    • Lose the app by pressing “Alt key + F4” from your keyboard.
    • Reopen the Camera app.
    • Connect your camera and then check how this app works.
    Goodluck!
     
    Gina_on_the_thread, Nov 28, 2019
    #2
  3. Rose Cal Win User
    Camera not working

    Hi Khem,

    Corrupted or outdated drivers may be the possible cause why your camera is not working properly. To efficiently assist you, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Are you getting any error messages? If yes, could you provide us a screenshot?
    • Have you tried updating your webcam driver?
    • What is the make and model of you tablet?

    Meanwhile, we suggest that you follow the steps in these articles on how to troubleshoot your camera:


    Let us know if you need further assistance.
     
    Rose Cal, Nov 28, 2019
    #3
  4. Sher Amo Win User

    Camera not working

    Camera does not work.

    To isolate your concern, we suggest that you uninstall the camera through Device Manager. To do this, follow the steps below:

    • In the Search box, type Device
      Manager
      and press Enter.
    • Navigate to Imaging devices.
    • Expand the Imaging devices tree by clicking on the adjacent arrow.
    • Look for your device, right-click then select Properties.
    • Click on the Driver tab, then choose Uninstall button.

    Let the system restarts to complete the process. Take note that the camera may not work if there are other applications which are still open that uses the same device, we suggest that after uninstalling the device you can proceed with launching the application
    to check if the issue persists.

    Give us an update with the outcome.
     
    Sher Amo, Nov 28, 2019
    #4
Thema:

Camera not working

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