Windows 10: Camera to computer problem

I just had to have my computer wiped clean an to reload files. But, I guess, in the process, I am unable to load my Canon Power Shot ELPH360HS CARD/disk to my Windows 10 computer. When I insert the card, I here the click that usually opens up the newest pictures that have not been downloaded to my computer - BUT at this point - NOTHING HAPPENS. I am very illiterate about computers but Is there anyone that can help me correct this problem?? HELP!@!!!

:)

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.

 

Cameras no longer upload to computer

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

The issue might occur due to some corruption in the driver. I will certainly help you with the issue.

I suggest you to follow the methods below:

Method 1

I suggest you to run the hardware troubleshooter and check if it helps:

Hardware troubleshooter

1. Type control panel in the search box.

2. Click on troubleshooting in the control panel.

3. Click view all.

4. Click hardware and devices.

5. Follow on screen instruction.

Method 2

Uninstall and reinstall camera driver

Refer the steps below to uninstall device driver:

Refer the steps below to uninstall device driver:

• 
  Click Start, type Device Manager in the Start search box and hit ENTER.
  
• 
  Locate camera driver and expand the same.
  
• 
  Right-click on camera driver and click on Uninstall button to uninstall the driver associated with the device.
  
• 
  Restart the computer and check if the issue persists.
  
• 
  If driver for Windows 10 is not available then I suggest you
  to install the driver in compatibility mode.
  Follow the steps below to install the drivers in compatibility with Windows 10.
  
• Download the driver from the manufacturer’s website.
  • Right-click on the driver setup file and click on ‘Properties’.
  • Click on the ‘Compatibility’ tab and check the box
    ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!